Babymore Reviews 

We needed spare parts due to losing some over the years, and had a very easy contact and email communication. I called ahead of time so that staff were aware and they followed up very promptly and we had the order all sorted within the hour. Thank you!

Excellent service. Fast dispatch. Great communication. Brilliant.

Cot is faulty, unsafe and not fit for purpose. The drop side panel was jamming and only dropped after 4 times or so of trying very loud and bangs. Contacted boots after 2 weeks of purchasing told to contact baby more so I did. They wanted videos and images which I sent they then requested I dismantle the cot for what they thought was the problem so I did and discovered a loose screw that would not screw back in making the hinge for the drop side faulty taking and sending videos and photos again. After this more days went by that I had to co sleep with my baby (dangerous) but I had no cot for her. After sending a stern email stating this and that this is not good enough I got a reply saying they will send a new drop side panel out or I have to dismantle full cot and send back for a refund! I choose to receive the drop side panel but request 2 legs for either side incase the loose hinge has damaged the hinge attachments on the legs and received an email back requesting more videos and videos if this damage!! Now 2 weeks later all with the first 4 weeks of purchasing I still have a faulty cot, a baby co sleeping with me and no replacement arranged!! I will be contacting my bank to obtain a refund if this is not sorted today as it’s now friday/ the weekend so nothing will be delivered on the weekend! Absolute disgrace of a company considering what a cot is used for, had this been a shop it would of been replaced or refunded same day!!
So following on from this the replacement that was sent out is also faulty!! The whole drop side cot come away whilst my baby was holding it which I caught on video!! Again I contacted baby more and sent the video and photos to which their reply was to collect the cot inspect and replace if found faulty! So in the mean while I am to have no cot?! Right across Christmas…no I have purchased a new cot…and stated my consumer rights to them it was then they said if they collect and find a fault a refund would be issued!! I have emails to prove this! Never had so much messing around when it is clearly faulty and dangerous! My baby could have been seriously injured. I have replied stating if they want to send someone out to dismantle it and collect they can but I am unable to do it I hve bad physical health and can not keep paying someone to dismantle and reassemble it…I am still awaiting their final reply before I take it further!

Really impressed with the customer service - we urgently needed a replacement part for our second hand Air Motion Gliding Crib and the team were able to get one sorted and sent out on next day delivery for us which was incredible given we were just two days away from having our baby. So grateful to the team, thank you!

Thank you to Debbi & team for your efficient responses/ service.

We bought this pram with a little bit of apprehension as it was priced a lot lower than other prams on the market. However we were not disappointed. It is sturdy, easy to manoeuvre, and most importantly our little one is snug as a bug in it. Furthermore, the pram developed an issue after using it for about 18 months (might have been due to me opening and closing it incorrectly.) We had forgotten to register for warranty but contacted Babymore anyway. Unlike some companies who are quick to take your money, but slow to resolve any issues, Babymore swiftly resolved the issue with minimum fuss. Will be definitely recommending to family and friends.

My baby is 11 weeks old and this pushchair has broken on us twice with the different chassis frames tried. The first fault occurred after just 3 and a half weeks of my baby being born, to which an entire wheel snapped off. When asking for a refund, we were told that their warranty states they should try to fix a fault before issuing a refund. They wanted to send us replacement parts with a 'how to fix' video for us to fix ourselves, to which we declined. They then offered to send a replacement chassis (frame). We felt we were left with no choice but to accept a new chassis even after expressingwe had lost confidencein this pushchair now and were concernedfor our babies safety in it. Again, around 3 weeks later, we endured another fault, the entire frame kept collapsing whilst walking along, again causing an extreme safety concern and near miss accidents. We contacted them immediately, requesting yet again a full refund for the return of all goods. Several email back and forth, with videos sent off the faults (as requested) they have only now agreed to do a partial refund for the return off all the pushchair parts / accessories which shows they admit to their pushchair being of poor quality. However we are still fighting for a full refund as we bought this pushchair as a complete travel system so when we replace this, we would be replacing it with another travel system. We have explained that keeping the original car seat will be of no use to us as we will be unable to connect to the new pushchair and we use the car seat attachmenton the pushchair alot. However since my last email 5 days ago, I am yet to even have any acknowledgement of it, yet alone a reply with an update on my grievances as this is still not been resolved in my opinion. Our overall experience with both Babymore and the UK baby centre where we purchased the travel system from have both so far been extremely unsympathetic, with lack of concern to my babies safety. It is clear that their products have bypassed quality control inspections. I would absolutely NOT recommend this pushchair company and will now think twice about using the warehouse again in which I purchased this from too.

I’ve only used my Baby More pushchair for over 2 months and the front wheel detached on two different occasions which represent a huge safety risk. Baby More blamed “user error” instead of admitting a serious design flaw. The carrycot & footmuff apron were also faulty.

They offered a DIY fix or repair (with possible charges).

Now I see these prams are reduced by 50% in their site, in my opinion, a clear sign of how poor the quality is.

A pram wheel should NEVER fall off. I would not trust this product with my child’s safety.

Very high quality and excellent customer service. Had a replacement for broken part. Was missed on delivery and replaced right away. Very great and helpful. Thank you.

Very friendly and helpful staff great customer service.

If I could give 0 stars I would. Bought a pram from here and it was so poor quality the carrycot dipped after a very short amount of time as something had slipped out of place. This made it dangerous as it was pointing downwards. The chassis was an issue from the start it was really difficult for to put up and down and appeared to be dipped from the start. When I contacted babymore they told me this was normal and would not replace. Inevitably as there was a clear fault the issues got worse and my pram would not collapse at all. This left me stranded when I had gone out one day with a friend and was unable to collapse it to get in the car so I had to walk miles to bustop to get home. I ended up having to buy a new pram as they did not offer a resolution. When I got back in touch with them and asked for a partial refund they refused this and offered a new chassis. They themselves damaged it when opening the box but said they are sending me it anyway as it was only a ‘good will gesture’. Avoid this company at all costs.

*In regards to babymores response the issues were present from the point of purchase and they told me they would charge me to send the item back for inspection. Something I could not afford as I had already purchased a new pram due to them telling me the issues were normal the first time I complained. I did not really have a choice but to accept the marked product as there was no alternative offer, the pram was poor quality hence why it was damaged so easily by a member of staff. The pram lasted less than 4 months so not sure how it was a wear issue and if it was then again it is a poor quality product.*

Very happy with my mini cot bed …easy to assemble! Thank you Baby more !

I received the product on time. I got the 2 in 1 pram set and the product is of good quality. I will recommend it.

Lovely colour - cashmere
Easy to build- with two people
Reasonably priced
Easy to order, sent in a timely way, with good communication
Cot/bed part needed replacing, easy to contact customer service. Part replaced straight away.

Don’t order if you live in a flat!

My 30kg cot was left downstairs to collect, even though my building has a spacious lift.
Street drop off is part of Babymore’s delivery conditions, I wish I knew this before ordering.

You would expect a reputable large goods company to deliver to the doorstep like Argos etc.

Debbie has been so helpful I’ve been waiting for an item to come into stock and she has kept me up-to date for weeks, replying promptly when I have ‘pestered’ her.
Item in stock yesterday, I ordered today and have been emailed by Debbie and DHL informing me that my parcel will arrive tomorrow 🤗
Thankyou !

My parcel had been left in an unsafe area of where I live, when I was contacted by babymore themselves (Kamila) who helped me resolve this and had me a replacement sent out ASAP.

Her kindness and professionalism will not go unnoticed as it has made me confident that I have made a good choice on brand for I have picked for my child.

Thanks again Kamila you were AMAZING xx

It’s been day 3 of a next day delivery and I still don’t have the item I’ve ordered. Can’t review the item but I can review the service and it’s 0 stars from me. I wouldn’t not recommend or order from this company again.

I couldn’t possibly be happier with this chair. The customer service has been excellent, communication second to none, and I was given a delivery window of 8-10th February but I then received notification from the delivery company that they could deliver it on 7th - just two days after purchase - which I was really pleased with.

It was incredibly well packed, easy to assemble and the colour printed instructions were simple to follow.

The chair itself has a gentle rock, the size is perfect for my living room and although it was purchased primarily as a nursing chair, it is absolutely going to become my number one chair for relaxing when crocheting.

The height of the back adds to the sturdiness, it is firm rather than soft which is exactly what I wanted as my elderly mum struggles to stand from super soft furnishings, yet it’s still really comfortable whilst encouraging good posture.

I saw the exact same chair in Dunelm for £35 more than I paid when I purchased on Amazon, and although it’s not the cheapest of the available options there I absolutely feel I have value for money. It’s very well made, offers great support and feels like a quality piece of furniture.

I intend to use it as a rocking chair, but the fact it comes with four legs and clever storage for these is a bonus, as is the accompanying footstool.

I’d absolutely recommend this. No complaints at all.