My experience was great, they have multiple promotions and tournaments on a daily basis, could add some music/sfx to some games but it's great nonetheless Edit: They don't have many promotions afte... See more
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Im very satisfied with my experience playing on Bacana Play Casino, truly recomend to everyone. All the team are designed to help the user on every doubt. Username: Miguelvv
bacana play is a spectacular casino online. It has good games, the hot/cold section is very good. And above all the friendliness and promptness with which they resolve any problem I may have had. ang... See more
Live chat don't bother wait days for an answer and that is not certain. Send an email or 12 your more likely to tom win powerball than get a reply of these lot or any other skill on net casino. No oth... See more
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3.7
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Some good wins on here but want to…
Some good wins on here but want to withdraw my money and cancel the active bonus but can’t do that manuelly and need someone on chat to do it, as it is not a live chat it is a frustrating wait to do this and should be made easier I am still waiting for the chat to respond and withdraw
7 July 2022
Unprompted review
Reply from bacanaplay.pt
Hey John, thank you for your feedback.
I assure you that we are working to answer all queries as quickly as possible. Please note that the chat works like a messenger system where messages remain until the chat is fully resolved. This means that you can leave us a message and leave the chat to come back later and get our response.
Thank you for your understanding and cooperation.
Not good support
Please reply here. I verified my documents, received an email advising so. Tried to withdraw and still says I need documents verified but I don’t. I don’t have any in my list. Then I try cHat and 3 emails to support. No response at all in either. The chat looks like it is frozen, only my messages going in!!!!!!
5 July 2022
Unprompted review
Reply from bacanaplay.pt
Hello Andy, thank you for your feedback.
We are working to answer all questions as quickly as possible. Please note that the chat works like Facebook or Whatsapp messenger where messages remain until the chat is fully resolved. This means you can leave us a message and come back later and to check the reply.
In order to check your case, could you please confirm your userID?
Looking forward to your reply.
site full og bugs and support never…
site full og bugs and support never answer u. Scam site ?
28 June 2022
Unprompted review
Reply from bacanaplay.pt
Hello Kim, thank you for your feedback.
I assure you that we are working to answer all queries as quickly as possible. Please note that the chat works like a messenger system where messages remain until the chat is fully resolved. This means that you can leave us a message and leave the chat to come back later and get our response.
Sorry to hear that you're experiencing issues while accessing our website. Please, kindly follow these steps and try again:
- Our casino loves Google Chrome and we, therefore, recommend that as a browser in general
- Clear your browser history, cache and cookies often
- Make sure your internet connection is stable
- Keep other apps/programs inactive
- Try to log in from a different device or browser
Very good casino
9 June 2022
Unprompted review
Best casino in Portugal
Best casino in Portugal. Specially the staff. Id durvalsilva
3 June 2022
Unprompted review
Very nice casino
Very nice casino. Good software and nice games. A lots of wins. Trusteful casino.
Robertito88
3 June 2022
Unprompted review
Good entertaining games,already had…
Good entertaining games,already had some prizes,some time you win...some times you lose
3 June 2022
Unprompted review
Very good I like to played it so much
2 June 2022
Unprompted review
Great games
Great games, the document validation can be quite slow though
Jppjpereira
2 June 2022
Unprompted review
Good promos and nice casino
I like that shows the played win and profit when playing slots. Best gamble aware casino in Portugal. I also had good winnings!
missMAA
2 June 2022
Unprompted review
Bacanaplay is the best casino ever…
Bacanaplay is the best casino ever grwat games the site dont crash and i love service assistence . All good for every worker here. Lauro1987
2 June 2022
Unprompted review
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