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bacanaplay.pt Reviews 

1,686
•
TrustScore 3.5 out of 5

3.7

Online Casino or Bookmaker
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See what reviewers are saying

Rated 3 out of 5 stars

My experience was great, they have multiple promotions and tournaments on a daily basis, could add some music/sfx to some games but it's great nonetheless Edit: They don't have many promotions afte... See more

Rated 5 out of 5 stars

Im very satisfied with my experience playing on Bacana Play Casino, truly recomend to everyone. All the team are designed to help the user on every doubt. Username: Miguelvv

Rated 5 out of 5 stars

bacana play is a spectacular casino online. It has good games, the hot/cold section is very good. And above all the friendliness and promptness with which they resolve any problem I may have had. ang... See more

Rated 1 out of 5 stars

Live chat don't bother wait days for an answer and that is not certain. Send an email or 12 your more likely to tom win powerball than get a reply of these lot or any other skill on net casino. No oth... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino

Written by the company

Casino Online

Contact info

3.7

Average

TrustScore 3.5 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(1,686)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Love it

I like the games and the way that you can get your Money immediatly

5 January 2023
Unprompted review
Rated 4 out of 5 stars

I like bacana play

I like bacana play. Good interface, atractive, with Nice games. Cold and hot. Good idea.
Should improve promocions and costumer service.

5 January 2023
Unprompted review
Rated 4 out of 5 stars

A good casino

A good casino, good games and service, no 5 stars only because games crash often when player try to stop rotation.
Very good.

5 January 2023
Unprompted review
Rated 1 out of 5 stars

Shannonl96 is my username

Shannonl96 is my username.
I’m unhappy I deposited £10 on my daily picks section and haven’t received my 50 free spins on selfie elfie. AGAIN. Also won 2 free spins on my prize twister and didn’t receive them either!!

13 December 2022
Unprompted review
bacanaplay.pt logo

Reply from bacanaplay.pt

Hey Shannon,
Thanks for your feedback and sorry to hear about your spins.
Feel free to reach out via Live chat or Facebook and we would happily get this looked into for you.
It is possible the spins were not added as the offer may have not been claimed correctly.
Make sure to get in touch and we would be more than happy to get this resolved for you.
Looking forward to hearing from you.

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