Back2Credit Reviews 164

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and supportive approach, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting the personalized and understanding approach from the team. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, often feeling relieved and reassured. Reviewers are particularly impressed with the quick response times and the smooth user experience, with many feeling heard and supported through their difficulties. However, some people mentioned that while they appreciated the professionalism and assistance, they ultimately found alternative solutions more suitable for their specific needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers reporting helpful and understanding... See more

Service

Users describe positive interactions with service, highlighting the relief and support received in managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Back2Credit were amazing 3 years ago when I was under a severe pressure about debt. They supported me all the way dealing with all the creditors. I’ve been on Debt Management Plan since 2022 and... See more

Rated 5 out of 5 stars

I came to this wonderful organisation with a heavy heart, due to the fact that I lost one of my jobs, and life was becoming apparently difficult for me. I couldn't pay my bills and I was getting depre... See more

Rated 5 out of 5 stars

Had my first phone call and was super helpful. The stress that I was feeling has been massively eased with just a simple few steps and a conversation. There was no judgement and the lady I spoke to wa... See more

Rated 5 out of 5 stars

I stumbled on Back2Credit after searching for weeks and thank goodness I found them. My advisor, Lucy, was kind, patient, took her time to explain and watch generally a really positive influence on wh... See more


Company details

  1. Money & Insurance

Information provided by various external sources

At back2credit we help our customers in financial difficulty as we provide debt advice, debt management throughout the UK


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

I was with back to credit for nearly 2…years

I was with back to credit for nearly 2 years this company was so helpfull listened to me done a lot for me I recommend this company to any one who is in trouble with dept because they will give good advice and listern to you and put you on the wright path which is better for you I recommend this company to anyone who needs help louise ahmed

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional Extremely knowledgeable

Professional Extremely knowledgeable. Nonjudgmental. Incredibly helpful and kind. All wrapped up quickly with as little stress as possible. I would highly recommend them. I’ll sleep well tonight. Thank you

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Ahsin was fantastic

Ahsin was fantastic. Understand and efficient. Helped me so much and provided me with all my options. Can't thank him enough for helping me and being so understanding. No judgement, just will to help. Thank you again.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

I'm so happy I get help what I want with my debt.
Dal was the person I spoke about that she help me with everything and application go smoth

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Back2credit was a life saver

I came to this wonderful organisation with a heavy heart, due to the fact that I lost one of my jobs, and life was becoming apparently difficult for me. I couldn't pay my bills and I was getting depressed but when Back2credit intervened, my hope was restored. Thank you to their wonderful staff,who made everything simple and easy. Lucy was absolutely brilliant and incredible.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing The best

Back 2 credit made my life so much better after being on the edge. Not having anywhere to go. Feeling like this was the end. They came to my rescue. Cleared my debt and gave me a way out. Monthly easy payments over a set period. I feel so elated now debt free not stress and now smiling. I cannot thank back 2 credit enough for all they have done. I have a reason to live and continue with my life properly. I’m so happy. And can’t say enough about this company. Easy manageable and keep in contact with you to see how your doing and if they can help without being in your face every 5 minutes. Easy to contact when you need too. 10 stars amazing

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Back2Credit were amazing 3 years ago…

Back2Credit were amazing 3 years ago when I was under a severe pressure about debt.
They supported me all the way dealing with all the creditors.
I’ve been on Debt Management Plan since 2022 and managed to pay almost everything.
My credit score started to increase.
Their approach was always human, supportive and efficient.
If someone is struggling with debt, I would definitely recommend

23 June 2025
Unprompted review
Rated 5 out of 5 stars

I got the help very quickly

I got the help very quickly, I spoke to someone who took his time to listen to my problems, I’m so happy and relieved.

Thank you so much for helping people who are struggling with their bills.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Was extremely helpful and no pressure…

Was extremely helpful and no pressure to commit to anything. Always on call if needed. Always stuck to the arrangements made. Very friendly and reliable service which made me getting back on track easy. Would highly recommend to anybody. 5* company and excellent service. Thanks guys!

20 March 2025
Unprompted review

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