Back Care Online Reviews 

668
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company, describing dependable service and wonderful items. Customers frequently praise the fast delivery and straightforward ordering process, noting that items arrive promptly, are well packaged, and match expectations perfectly. Consumers also love the products, describing them as extremely comfortable, well-made, and incredibly helpful for improving sleep quality, easing back pain, and aiding recovery. Some reviewers were not happy with shipping delays and experienced frustrating issues receiving timely updates regarding their orders. A few consumers also mentioned that shipping occasionally took extra time and tracking updates were missing when parcels were delayed.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items such as mattresses, cushions, and pillows... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy dispatch and items... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products are... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, efficient, and wonderful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered late on a Tuesday evening and delivery was early on Thursday morning. The item was on sale at the time and very competitive compared to most other sellers. Assembly of the inversion t... See more

Rated 5 out of 5 stars

I found this company with a Google . By researching their background I felt reassured. I could have found cheaper but opted for this one because of the research we did. The product was well packaged.... See more

Rated 5 out of 5 stars

My experience with back care online was flawless, a very speedy delivery can't fault them at all. I ordered an inversion table due to having 3 bulging discs, just starting to get the hang of using i... See more

Rated 5 out of 5 stars

I found the site easy to use and with a good selection of back support cushions. An accurate picture of the pressure cushions blue colourway would be appreciated. Once I had ordered, communication fr... See more


Company details

  1. Mobility equipment supplier

Written by the company

One of the UK's leading suppliers with many of our products being manufactured here in the UK - Shop Now - Sale end soon.


Contact info

4.8

Excellent

TrustScore 5 out of 5

668 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(668)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with back care online was…

My experience with back care online was flawless, a very speedy delivery can't fault them at all. I ordered an inversion table due to having 3 bulging discs, just starting to get the hang of using it. Would definatley recommend buying from back car online.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Health care products

I was looking for foot care products online and was glad to find a company that offered a variety of products. Furthermore specialises in a whole range of health care products at very competitive prices.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

A good shopping experience with Back…

A good shopping experience with Back Care Online. The Bed Wedge (Acid Reflux) was dispatched promptly and delivered on time. I have used it for several weeks. Symptoms of acid reflux reduced within 2 days and have disappeared. An excellent product.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. I’m trying to get my 2-year child to sleep in her own room and using the mattress to help her get to sleep. Rolls up neatly into a bag to pack away after use. Very useful, comfortable, and reliable.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a bit of a hiccup with the delivery…

Had a bit of a hiccup with the delivery company, but back care online, sorted it promptly and in a friendly manner which I always appreciate.
The slothie camper van is well made and extremely comfortable making a real difference to my being able to sleep as I have an ongoing neck problem, I was thinking of giving up on the van but now we can continue to travel 😊

22 May 2026
Unprompted review
Rated 5 out of 5 stars

We recently purchased a mattress topper…

We recently purchased a mattress topper to help with aching joints from a new mattress being too firm. The topper is fabulous and has helped to reduce aches and pains , it makes the mattress much more comfortable. Super quick delivery too

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Shambles

Shambles
Can't communicate
Ask you to source pay for engineer then when 8mths without use of £2000 scooter won't reimburse what I had to pay to get scooter repaired.

DO NOT BUY FROM THIS COMPANY

1 September 2025
Unprompted review
Rated 5 out of 5 stars

An efficient service and good product

I found the site easy to use and with a good selection of back support cushions. An accurate picture of the pressure cushions blue colourway would be appreciated. Once I had ordered, communication from the company was good and the cushion arrived quickly. The item is comfortable and sturdy, so I am happy with my choice.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company and great quality products

I bought the pillow as I was getting bad pain in my heel from it digging into my mattress. My podiatrist recommended buying the pillow to allow my heel to float. Comes with a protector which is washable. Takes a few goes to get comfy but it relieves the heel pain. Company were lovely to purchase from and delivery was quick. I would highly recommend.

24 April 2026
Unprompted review

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