This company sends out notices of great sale prices almost daily, but the links to those sales show almost exclusively full priced items. I’ve been unsuccessful a number of times when trying to f... See more
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Merchant sent wrong product and wouldn't allow return of product. No information on ad stating this is a dynamic rope. Check it out for yourself. Pet4m477-35-turquois-70mm Petzl Mambo 10.1 Back... See more
I have ordered from Backcountry Gear on two separate occasions (about a year apart). On both occasions, within about a month after purchasing from them, my credit card was used for fraudulent purch... See more
Consistently offers the best deals across its competitors. Quality is top tier. Their customer service is quick, courteous, and understanding. I was able to get a price adjustment turned around within... See more
Company details
Information provided by various external sources
Specialty equipment for mountaineering, hiking, backpacking, skiing, camping, climbing, and backcountry use.
Contact info
1855 W 2nd Ave, 97402, Eugene, Oregon
- 800-953-5499
- bcgeartech@backcountrygear.com
- backcountrygear.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Great bag, Great design
Great bag, came quick, and good size! Can't wait to use it this week!
Competitive pricing,good assortment of…
Competitive pricing,good assortment of outdoor goodies!
Quick and exactly what I ordered
Quick and exactly what I ordered. I would use you again. Thanks!
Good communication They let me know about backordered item…
They let me know about backordered item and item was sent before expected. Item was in perfect condition and exactly as listed on site.
Lengthy Processing/Shipping Times
The prices are good but the shipping times are long. After I placed an order, it was 9 days until I received it.
Good Communication, Good Products, and Green Shipping
I was notified that one of my items was back ordered. They shipped all my items together in a recycled box. Good communication and good, green business practice. Plan to enjoy my purchases this winter!
Kudos to Backcountry Gear
Kudos to Backcountry Gear. I had been looking for this North Face footprint for a while. Not in stock anywhere and North Face says no longer available. Came up available online, checked to make sure it was in stock, ordered it, shipped out next day, and it's now here ready for next camping trip. Thanks.
Order from Backcountry came quickly and…
Order from Backcountry came quickly and appears to be the footprint that we need. Haven't had the time to set it up yet, but will soon.
great costumer service.
Excellent service
Jenny from the team helpfully shared her own experience with different items on my list and I picked 3 Klean Kanteen bottles at last. All of them were backordered at the time and this was well communicated to me. When they were back in stock and shipped to me 2 weeks later, they arrived in excellent condition thanks to the protective but not overly bulky package. Awesome experience!
Fast and easy
Fast and easy! I was able to find the specific raincover I needed, order it, and then receive it within two days...just in time for a rainy week. Thank you, BcG!
The order took a long time to receive…
The order took a long time to receive because one of my items was back ordered they could have sent the order without the back ordered item. At least my trip wasn’t sooner because wouldn’t have had my food in time. Other than that great customer service, Jenny emailed me right away with a answer to my question.
Backcountry gear wins!
Backcountry gear staff was so helpful and friendly. Prices were incredible, communication regarding shipping was excellent. I’ll definitely be back.
Happy with order and delivery.
Delivered promptly
Delivered promptly, cheap price, and they deliver more than they promise!
Though the item I ordered was back…
Though the item I ordered was back ordered (which I knew when I placed the order), it arrived quickly.
Thank you for a good shopping experience!
No problems at all
No problems at all. Product arrived on schedule and as promised.
I received excellent customer service
I received excellent customer service. I ordered a sale item that I knew would be backordered but I didn't expect a quick note from customer service regarding the order and an anticipated date. I received my order within the time indicated, saved money with the sale price, and received the item in perfect condition.
Ordered the Rab Photon pants
Ordered the Rab Photon pants , which they did not have in stock . I was told this when I called and ALSO got a follow up Email telling me the same . They told me when they thought / expected it to be in & ship . Was in & DID ship within the stated window . Item arrived just as ordered , and I paid a VERY fair price . Will check their site and use in the future . VERY good Customer Service . Becoming a rarity these days .
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