Our experience was pleasant. Package delivery time was fluctuating a bit but it arrived fairly quickly. Unboxing was very nice and presenting. The device, an Apple Watch Series 9, arrived in a condit... See more
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The phone arrived quickly and is in perfect condition. The price was good. The selling experience was not so positive- I had to send two inquiries, an email and start a chat before finally receiving t... See more
The watch arrived on time, for which I was grateful. It was in perfect condition and I am very happy with it, even though I’ve had it for nearly a year now. For this, they deserve five stars.... See more
Company replied
The product in itself in great, the phone has almost zero marks on him but the battery level is not not as high as I would have hoped (86%). The delivery was very fast but I was not very happy wi... See more
Company details
- Online marketplace
- Cell phone recycling and unlocking service
- Computer & Accessories store
- Electronics store
- Internet shop
Written by the company
Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. https://backmarket.com.au https://www.backmarket.com.au/reviews
Contact info
4.3
Excellent
533 reviews
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Ordered dual sim, got a single sim.
Order was arranged and received well but received different phone, single SIM instead of Dual sim.
19 July 2025
Reply from Back Market - Australia
Hi Wilko,
We are really sorry to hear that you received a single SIM device instead of the dual SIM variant you were expecting. Of course, this is not the ideal situation and we aim to do better.
We want to ensure that customers receive the exact product specifications they order, however it appears there was confusion in the product listing regarding the SIM configuration for your Samsung Galaxy A73 5G.
To resolve this issue and arrange a return or exchange for the correct dual SIM variant, you'll need to open a support request through your Back Market account. Please:
Log in to your Back Market account via http://backmarket.com.au
Click on "My Orders"
Find your order and click on the "Get Help" button
Select the option that best describes your issue
Once you've opened the request, our team will provide you with a free Australian Post shipping label and assist you with getting the correct device.
We have forwarded your feedback to the Seller and are working with them to ensure that their product listings clearly specify SIM configurations to avoid future confusion.
We typically respond within 1 business day once you've submitted your support request.
Kind regards,
Back Market Customer Care Australia
I was very happy with my phone
I was very happy with my phone. From the time I ordered it to receiving it was within the week. Its condition was a lot better than it stated. I was very happy with the notifications on the progress of we’re my order was up to.
I would by from this company again. I would recommend this company again.
25 July 2025
Great Phone arrived quickly pleasure to…
Great Phone arrived quickly pleasure to deal with
24 July 2025
Products arrived in good condition but…
Products arrived in good condition but have not been set up yet
23 July 2025
Great product and trustworthy company I…
Great product and trustworthy company I will be a returning customer, don’t look anywhere else if you want a company you can trust.
21 July 2025
product was exactly as described
product was exactly as described, it came very quickly and I am very happy with everything.
14 July 2025
Genuine product and great service
Genuine product and great service. Emails were always on time. And I like the money back guarantee.
17 July 2025
The watch I bought was great.
The watch I bought was great and would have received five stars, but …
Not being able to contact the company in Australia over issues that arose - getting a watch band I did not order and paying for express post that I did not receive - was irksome and frustrating.
15 July 2025
Bought an iPad and it came really…
Bought an iPad and it came really quickly, it was boxed up really well and for the price it was just unbeatable.
10 July 2025
Fabulous phone and fast delivery
Phone arrived quickly and is in perfect condition. So happy with my purchase. I’m so impressed with Back Market. I will recommend to all my friends. 10/10 great job 👏🏻
8 July 2025
competitive products
Found the product on the websites. Looked at what others were offering. The model I purchased had the bigger 512mb not 256mb that others had. Time from purchase to delivery was excellent.
4 July 2025
Awful Customer Service.
1st they didn't ship within the projected time frame and lied about it. Then after charging extra for next day, the shipped ground. After I pointed the error, they offered to refund the overcharge while blaming the carrier for the mistake.
2 July 2025
Unprompted review
Reply from Back Market - Australia
Hi James,
We’re really sorry to hear about your experience. This definitely isn’t the kind of support we aim to provide. We’d love to help resolve this, but we haven’t been able to identify your order yet. Please respond to our request for further information for the details below so that we can follow up for you.
- Your full name
- The email address used for the purchase
- Your order number (if available)
- The name of the product you purchased
As soon as we have this information, we’ll do our best to review what happened and see how we can support you from here.
Back Market Customer Care
Disappointing experience- avoid if you…
Disappointing experience- avoid if you expect working accessories
I purchased a premium device expecting everything to be in proper working order. Instead, I received a faulty charger and was told the accessories aren’t genuine or guaranteed to work—even though I paid for the highest-grade option.
Customer service offered a $15 credit, which doesn’t even come close to covering the cost of a reliable replacement, and refused to send a proper charger. I’ve gone back and forth for weeks with no resolution and no escalation, despite multiple requests.
Extremely disappointed and would not recommend based on this experience. If you’re paying for a “premium” product, you should get what you paid for.
19 May 2025
Unprompted review
Reply from Back Market - Australia
Hi Hayley,
Thanks for sharing your feedback. We’ve checked your case and can see that our team followed up and resolved the matter through your support ticket.
As per our policy, accessories that come with refurbished devices may not always be original, but they are tested to ensure they work properly. When issues are reported, we offer a credit or replacement based on availability.
If you need anything else, feel free to reach out again.
Cheers,
Back Market Customer Care
Very fast Delivery ,good customer…
Very fast Delivery ,good customer service, goods as described
2 July 2025
Great experience purchasing from Back…
Great experience purchasing from Back Market, and I'll do it again in the future.
30 June 2025
People being honest with what they are…
People being honest with what they are selling, it's nice to know that we have genuine people to sell genuine items well done . Regards Robert.
30 June 2025
The phone arrived on time and was as…
The phone arrived on time and was as described. So far no problems with yhf handset. Working like new
30 June 2025
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