0 stars if I could. Sent me a broken item with pieces falling off it and apart. 0 help to try and resolve the issue telling me to send them proof despite me sending them photos and videos on each... See more
Company replied
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See what reviewers are saying
If I could give 0 stars I would. I ordered a survival kit and someone their was an error in my address. I corresponded with the company and they provided me the postal company to correspond with. The... See more
Company replied
Terrible company. Terrible quality products. Sizing is tiny too. Tried to send something back. Paid the tracking back to their requested returns addresss in PARIS! A month later my parcel ha... See more
Company replied
Awful products!! Wish I’d checked the reviews before buying a sleeping bag that is soo poorly made with the most awful fabric that literally tears at every opportunity, and a pair of trousers that cou... See more
Company replied
1.5
Bad
100 reviews
Replied to 68% of negative reviews
Typically takes over 1 month to reply
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0 stars if I could
0 stars if I could.
Sent me a broken item with pieces falling off it and apart. 0 help to try and resolve the issue telling me to send them proof despite me sending them photos and videos on each email.
Wish I checked here before ordering but id advice everyone to avoid at all costs.
Scammers.
2 April 2026
Unprompted review
Reply from Backpacker Life
Hello Izzy,
We are sorry to hear about your experience and regret the inconvenience caused.
Please be assured that Back Packer Life is not a fraudulent company. When a customer reports a defective item, our standard procedure is to request photos or videos in order to verify the issue and provide the most appropriate solution, such as a replacement or a full refund. These requests are solely intended to resolve claims efficiently and fairly.
If you have already shared the requested evidence, it is possible that your message was not received or properly identified. We kindly invite you to contact us again with your order number so that we can promptly review your case and resolve the matter.
Customer satisfaction remains our priority, and we are committed to finding a suitable solution.
Kind regards,
Back PackerLife
If I could give 0 stars I would
If I could give 0 stars I would. I ordered a survival kit and someone their was an error in my address. I corresponded with the company and they provided me the postal company to correspond with. The postal company is either a scam company or has a broken glitchy website as they are impossible to contact. 2 months later, multiple emails between both companies and no sign of my order....... terrible customer serivce.
27 March 2026
Unprompted review
Reply from Backpacker Life
Hello Hannah,
Thank you for your feedback. We are truly sorry to hear about your experience and understand your frustration regarding the delivery of your order.
Please be assured that Back Packerlife is not a fraudulent company. According to our records, an issue occurred due to an error in the shipping address, which unfortunately affected the delivery process. As soon as we were informed, we provided you with the details of the postal carrier to help resolve the situation as quickly as possible.
We regret any difficulties you encountered when attempting to contact the carrier. In such cases, we remain available to assist our customers and escalate the issue when necessary. Your experience does not reflect the level of service we strive to provide.
If your order has still not been received, we kindly invite you to contact us again with your order number. We will promptly review your case and arrange an appropriate solution, such as a reshipment or a refund where applicable.
Customer satisfaction is our top priority, and we are committed to resolving this matter.
Kind regards,
The Back Packerlife Team
Scam company
Terrible company. Terrible quality products. Sizing is tiny too. Tried to send something back. Paid the tracking back to their requested returns addresss in PARIS! A month later my parcel has been returned in the post to my home addresss with a label; 'addressee unknown at this address' So I've wasted another £14 on tracked postage. Complete scam company !
14 January 2026
Unprompted review
Reply from Backpacker Life
Hej Alison,
Tak for din feedback. Vi er kede af at høre, at du har haft en mindre tilfredsstillende oplevelse med vores produkter.
Størrelser kan variere en smule afhængigt af producent og model. For at hjælpe vores kunder med at vælge den rette størrelse, stiller vi størrelsesguider og produktbeskrivelser til rådighed på vores hjemmeside. Vi anbefaler altid at konsultere disse oplysninger inden bestilling.
Vi beklager, hvis ombytningsprocessen har virket besværlig. Vores mål er at gøre returneringer og ombytninger så enkle som muligt, og vi arbejder løbende på at forbedre vores service og kundesupport.
Du er meget velkommen til at kontakte os med dit ordrenummer, så vi kan gennemgå din sag og finde en passende løsning.
Med venlig hilsen,
Back Packerlife Team
Awful products!
Awful products!! Wish I’d checked the reviews before buying a sleeping bag that is soo poorly made with the most awful fabric that literally tears at every opportunity, and a pair of trousers that couldn’t be thinner or made of again, the most and most useless fabric. Oh snd it takes ages to receive their awful products!!
8 January 2026
Unprompted review
Reply from Backpacker Life
Hello Hannah,
We are sorry to hear about your experience and regret that the products did not meet your expectations.
At Back Packerlife, we strive to offer reliable and practical outdoor gear. Your feedback regarding the quality of the sleeping bag and trousers is taken very seriously, as it helps us continuously improve our product selection and quality standards.
If the items you received are defective or not as described, we encourage you to contact our customer support team with your order number and photos of the products. We will be happy to review your case and offer an appropriate solution, such as a replacement or a refund in accordance with our return policy.
Regarding delivery times, these are clearly indicated at the time of purchase. However, we apologize if the wait felt longer than expected.
Customer satisfaction remains our top priority, and we are committed to resolving any issues promptly and fairly.
Kind regards,
The Back Packerlife Team
Waste of money items haven’t arrived…
Dreadful company items haven’t arrived 3 months post ordering and numerous emails. They even created a SCAM yodel order number and said it was with Yodel.
Please do NOT use them!!!!!you will loose your money
19 December 2025
Unprompted review
Reply from Backpacker Life
Hello Sarah,
We are sorry to hear about your experience and understand your frustration regarding the delay in receiving your order.
However, we would like to clarify that Back Packerlife is not a fraudulent company. The tracking number provided was issued by our logistics partners. In some cases, tracking information may take time to update or may not appear correctly on the carrier’s website due to technical or synchronization issues. We regret any confusion this may have caused.
An extended delay of three months is certainly not the experience we aim to provide. If your order has still not been delivered, we sincerely apologize for the inconvenience. Please contact us again with your order number so we can promptly investigate the matter and offer an appropriate resolution, such as a reshipment or a full refund where applicable.
Customer satisfaction remains our top priority, and we are committed to resolving this situation as quickly as possible.
Kind regards,
The Back Packerlife Team
This company is a scam
This company is a scam. I tried to cancel an order within the 24 hours stated on their website. Reached out to them on email and via WhatsApp using the phone number on their website. No response on email, but got a reply via Whatsapp and was advise I had to pay an upfront service fee of £50 to get my money back, they continued to demand money when I wouldn't reply. At the same time, I received an unsolicited, inappropriate WhatsApp text from a French mobile number. I am absolutely furious - this is an abuse of my personal data. I am now pursuing a claim through Paypal. In the meantime, I am receiving messages stating my 'items' have been shipped, despite my request to cancel. Avoid this company at all costs
9 December 2025
Unprompted review
Reply from Backpacker Life
Hello Karen,
We are sorry to hear about your experience and understand your frustration. However, we would like to clarify several important points.
Back Packerlife is not a fraudulent company. We never request any upfront service fees to process a cancellation or refund. If you have received such a message, it is likely from an unauthorized third party impersonating our brand. We strongly advise you not to engage with or send any payment to unofficial sources.
Our customer service communicates exclusively through our official email channels. Any suspicious or inappropriate WhatsApp messages should be treated with caution. We encourage you to forward screenshots of these communications so we can investigate the matter and take appropriate action.
Regarding your order, cancellations are handled in accordance with our stated policies. If your request was submitted within the permitted timeframe, we will review your case and provide an appropriate resolution. If the order has already been processed or shipped, a return and refund can still be arranged under our return policy.
We take data protection very seriously and comply with applicable regulations. Please contact us with your order number so we can verify your case and assist you promptly. We remain fully cooperative with PayPal in resolving this matter.
Kind regards,
The Back Packerlife Team
A BUNCH OF SCOUNDRELS
Order two pairs of shorts for my Husband, they don't fit, the shorts are OK, however the cut didn't work for my Husband. I was offered the next size, I explained they would be too big, requested return details and refund, I was then offered 50% off to keep the shorts. I explained that the shorts didn't fit AGAIN... and now radio silence. I am very disappointed with this company, more fool me for trusting. DO NOT BUY FROM THEM.... THEY ARE SCOUNDRELS
10 October 2025
Unprompted review
Reply from Backpacker Life
Hello Anya,
We’re truly sorry to hear about your experience and the frustration caused by this situation. We understand how disappointing it can be when an exchange or refund takes longer than expected.
After checking, we confirm that your order has been fully refunded. It also appears that some of your messages unfortunately ended up in our spam folder, which explains why you did not receive a timely reply — please accept our sincere apologies for this.
We’d like to assure you that our customer service team is active and always aims to resolve such cases fairly. If you have any remaining concerns, please feel free to contact us directly.
Thank you for your patience and understanding.
Best regards,
The Baroudeur Camp Team ⛺
Faulty bottle, no service, stole my money
Faulty bottle which was not a thermos as described when purchased . Customer service responded once. Then never responded again. They stole £20 basically! Do not shop here. Low quality products and service.
17 October 2025
Unprompted review
Reply from Backpacker Life
Hello Jo,
We’re truly sorry to hear about your experience. This is not the level of service or product quality we want to offer at Backpackerlife.
If the bottle you received is not as described or faulty, you are fully entitled to a refund or replacement. Our customer service team may have missed your follow-up message, and we sincerely apologize for that. Please reach out again at contact@backpacker-life.com, and we’ll make sure your case is resolved promptly.
We appreciate your feedback — it helps us improve both our communication and our products.
Best regards.
Caution!!!!
Caution! The order was shipped from China and arrived 14 days after ordering. The terms and conditions state that the exchange period is 14 days after the order date, and no refunds will be issued after that time. This is a rip-off!
21 October 2025
Unprompted review
Reply from Backpacker Life
Hello Peter,
We’re sorry to hear about your disappointment and would like to clarify how our policy works. Your order was delivered within 14 days, which is within the standard timeframe for international shipping. Please rest assured — our return and refund period starts from the day you receive the parcel, not from the order date.
If your item does not meet your expectations, you are fully entitled to return it for a refund. Simply contact us at contact@backpacker-life.com, and our customer service team will help you with the process right away.
We apologize for any misunderstanding and appreciate your feedback — it helps us communicate our policies more clearly.
Best regards.
Ordered a sun hat
Ordered a sun hat, then checked trustpilot reviews! Was a bit worried so replied to one of the quite a few emails they sent reassuring me, and they always responded. Hat arrived 9 days later (but it was coming from France, I guess, second class) and I am very pleased with it. It's well made and as described.
14 August 2025
Unprompted review
Bought some tactical shorts from this…
Bought some tactical shorts from this company. Delivery took around 6 weeks and on inspection of the shorts, although they appear to be reasonably well made, the zips are poor quality and there are multiple pockets that are too small to actually put anything in and the main zipped pockets have openings that are too small to get your hand in empty, never mind when you are grasping something. Waste of time and money for me.
Returns policy seems complicated and heavily biased towards the seller, so won't be trying to return these shorts but will put this one down to (bad) experience. Won't be buying from here again.
11 August 2025
Unprompted review
Reply from Backpacker Life
Hello Steve
We’re truly sorry to read about your disappointing experience. This is not the level of service or product quality we want to provide at Backpacker Life.
Delivery times can sometimes vary depending on logistics partners, but 6 weeks is clearly longer than expected and we apologize for that delay. Regarding the product, your feedback on the zippers and pocket design is very valuable — we’ll share it directly with our product team to improve future collections.
We’d also like to clarify that our return policy allows customers to send items back easily, and it is certainly not intended to favor the seller over the buyer. Even though you mentioned not wanting to return the shorts, our customer service team is here to assist you if you reconsider. Please feel free to reach out at contact@backpacker-life.com
Thank you for sharing your thoughts — they help us to improve. We’re sorry this purchase didn’t meet your expectations.
Best regards,
The Backpacker Life Team 🎒
Item not great, returns v difficult!
No details of how to return sent with item. Different returns policy on website than if I clicked on returns policy on order confirmation email. In both policies it says I need to send back item with proof of purchase, however, none was sent with the item. When email to be clear of how to return - no response.
24 June 2025
Unprompted review
Reply from Backpacker Life
Hello Rebecca,
We’re very sorry to hear about the difficulties you faced with your return. This is not the experience we want our customers to have at Backpacker Life.
To clarify, returns are always possible and proof of purchase is not a problem since all orders are registered in our system. We apologize if the information you received seemed contradictory — we’ll review and simplify our return policy to avoid this kind of confusion in the future.
Our customer service team is active and ready to help finalize your return and refund. Please reach out again at contact@backpacker-life.com, and we’ll make sure your request is handled quickly.
Thank you for bringing this to our attention, as your feedback helps us improve.
Best regards,
The Backpacker Life Team 🎒
Terrible company
Terrible company. Do not buy from them!! The item was not as described and now I am trying to return the item they do not reply to my emails and you can not contact them any other way. I wrote a review on their website but they have not published it. I assume that was because it was not positive
18 June 2025
Unprompted review
Reply from Backpacker Life
Hello Michael,
We’re truly sorry to hear about your negative experience — this is not what we want our customers to go through at Backpacker Life.
If the item you received does not match the description, you absolutely have the right to return it for a full refund. Our customer service team is active and we apologize if your previous emails did not receive a timely reply. Please contact us again at contact@backpacker-life.com, and we’ll make sure your return is processed quickly.
Regarding reviews, we do publish both positive and negative feedback. Sometimes there can be a short delay in moderation, but your voice is important to us and we value all experiences shared by our customers.
Thank you for bringing this to our attention — we’ll do our best to resolve the situation to your satisfaction.
Best regards,
The Backpacker Life Team 🎒
Non-Existent customer service
I received an email gushing about how thankful they were for my order, which I'm sure was automated in hindsight. When I went to try to get a response to emails for an item that I need to exchange/ refund as per their 30-day returns policy for unused items, I have been ghosted. There's no one at the other end. I wouldn't buy from them again.
18 June 2025
Unprompted review
Reply from Backpacker Life
Hello Den,
We’re very sorry to hear that you felt ignored when trying to reach our customer service team — this is not the experience we want our customers to have at Backpacker Life.
To reassure you, our 30-day return policy is absolutely valid for unused items, and we are committed to processing exchanges or refunds quickly. It seems that your emails may not have reached us correctly, and we sincerely apologize for the lack of response.
Please contact us again directly at contact@backpacker-life.com, and we’ll make sure your return request is handled without further delay.
Thank you for bringing this to our attention — your feedback helps us improve our communication and service.
Best regards,
The Backpacker Life Team 🎒
Ordered a hat which turned out to be…
Ordered a hat which turned out to be too big. Both emails provided by company don’t work. No way of contacting them. The online query re possible return/exchange not responded to.
11 June 2025
Unprompted review
No response from customer for 2…
No response from customer service for 2 weeks.
They are selling damaged items!
2 June 2025
Unprompted review
I ordered a chair and sandals
I ordered a chair and sandals, I did not receive a tracking order and when I emailed the company the email address does not exist and there is no phone number. I still await my order from 3 weeks ago.
AVOID this scam company
4 June 2025
Unprompted review
Nightmare company best way to deal with…
Nightmare company best way to deal with them is go directly to your bank and start a case the bank will deal with them and fully refund you. Do not buy a thing from this company. Fraudsters.
29 April 2025
Unprompted review
Ordered a pair of trousers
Ordered a pair of trousers. It took almost a month to arrive. They were too small even though my dimensions were well under the size chart. I have contacted them twice to return them for a larger size but have heard nothing.
Awful service, would not recommend them.
15 May 2025
Unprompted review
Very warm bin bag
What can I say. Pleasantly surprised, I wasn’t even expecting it to arrive. Black snow sleeping bag. Warmest bin bag I’ve slept in so far. Well I never
16 May 2025
Unprompted review
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