Backpacker Deals by Travello Reviews 829

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach they received. However, some customers also noted issues with the booking process, finding it difficult to change reservations or use cashback. A few people reported problems with refunds for cancelled tours, including issues with the type of compensation offered or administrative fees. There were also instances where tours booked through the company encountered recognition issues with operators.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many reviewers... See more

Booking process

Customers had ambiguous experiences with the booking process. While some reviewers found the booking process... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of... See more

Refund

Reviewers highlight ambiguous aspects of refund processes. While some customers reported receiving full... See more

Service

Reviewers mention ambiguous feedback about service. Many customers express disappointment, citing experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a really smooth experience renting a campervan through backpacker. The booking was easy, pricing was clear, and the van was exactly what we needed for our road trip. Customer support was helpful w... See more

Company replied

Rated 5 out of 5 stars

Chris White is somebody that I have been working with, and have been friends with for years. He does everything to ensure his clients and staff are happy and taken care of. After years of working with... See more

Rated 5 out of 5 stars

Katie has been an absolute star in helping us book the dinnee cruise with TSS Earnslaw in Queenstown. She's been quick at responding despite the time differences and she's been really helpful answerin... See more

Rated 5 out of 5 stars

Did a booking with backpacker deals.. initially had some issues as I didn’t get a response on email. However, once I connected with them through the chat box the customer service and experience was ta... See more


Company details

  1. Travel agent

Written by the company

Backpacker Deals is made up first and foremost of people that love to travel and see the world. This is the one thing that comprises the culture of Backpacker Deals and the people that make up the team. It is from this foundation that everything else stems: Great customer service based on the understanding of how important it is to get your adventure right, the best adventures and offers based on personal experience and great prices based on the knowledge that the more adventures you can have, the better.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

829 reviews

5-star
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1-star

Replied to 45% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

What an amazing service

What an amazing service from Chloe from Backpacker Deals. She patiently helped us book (and online pay) a visit to a museum in New Zealand - and she even got us a discount.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Dave is the best

Dave is the best. Excellent Advisor
I had the pleasure of receiving Dave’s help to plan my recent activities, and I couldn’t be more grateful. Their knowledge, professionalism, and attention to detail made all the difference.

From the very beginning, they understood exactly what I was looking for and offered me options that exceeded my expectations.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Jessye, for the precious travel advice I recently received on the chat platform of this company!
Much appreciated

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Super great site!

Super great site!! Big thank you to Jessie for giving us the greatest support! Knew exactly what the best activities would be for us and our previous plans! Super easy and quick process too would definitely recommend

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Chloe is great!

Chloe from the support team was an absolute star! She made it possible that I book a tour as a gift and was so kind! She even gave me great tips for my tour!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service and experience

Chloe was easy to deal with and got us a great deal on the trip we were looking for despite it not being available directly from the website. A manual booking was made for us which was over and above the normal process and very much appreciated.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Katie!

Katie was extremely friendly and helpful. She was quick to answer and helped me suss out different trip options. She made me want to book the trip right away!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

The site must be very busy

The site must be very busy - my partner's application did not eventuate even though we were assured the concern was lodged, So I joined up and tried to book our tours - no response until 48 hours later, when I initiated another contact.
THIS TIME, I was fortunate to be "picked up" by Marion who was just FABULOUS and PATIENT and HELPFUL with my queries and offering information and advice . * * * * *

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Milford Sound…

I had to my son onto my Milford Sound Cruise as he was able to join me after a change in plans. Chloe couldn't have been more helpful, a pleasure to deal with. Thank you.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Jessye is amazing!

I was having a little bit of trouble booking an experience, but I got through on the live chat to Jessye and she went above and beyond to help us and fix the problem! I’ve been on a few tours with this company but absolutely love them and Jessye showed me their customer service team is just as good. Thank you so much Jessye!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Katie is amazing

Katie is amazing!
Katie helped me so quickly with everything I needed in regards to my travel. She was so enthusiastic with helping me and helped me create a dream trip!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had such an easy experience booking everything thanks to Jessye who had super speedy responses and was really patient with us ensuring we were booked onto everything we wanted! Great customer service would definitely recommend booking through her

1 December 2024
Unprompted review

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