Backpacker Deals by Travello Reviews 826

Had a really smooth experience renting a campervan through backpacker. The booking was easy, pricing was clear, and the van was exactly what we needed for our road trip. Customer support was helpful w... See more

Chris White is somebody that I have been working with, and have been friends with for years. He does everything to ensure his clients and staff are happy and taken care of. After years of working with... See more

Katie has been an absolute star in helping us book the dinnee cruise with TSS Earnslaw in Queenstown. She's been quick at responding despite the time differences and she's been really helpful answerin... See more

Did a booking with backpacker deals.. initially had some issues as I didn’t get a response on email. However, once I connected with them through the chat box the customer service and experience was ta... See more

When booking our Walter Peak/TSS Earnslaw Steamboat excursion the times got mixed. So I needed assistance moving the time from 1p to 5pm. I reached out on the Backpackers chat and had assistance from... See more

Katie was truly wonderful! Extremely friendly, helpful & patient. She answered all of my questions completely, honestly & was very thorough with everything & was absolutely lovely, she is a true asset... See more

Thankyou Chloe for assisting me with making this booking on a Vivid cruise - especially as I had some special needs - and you went above and beyond to make this all run seamlessly We're really loo... See more

I live halfway around the world & communication was excellent even though I was clumsy & disconnected myself twice from the chat. They emailed me all of our conversations & got the job done quickly. T... See more

I just booked an overnight cruise in Doubtful Sound NZ through Backpacker/Travello. Tharis was very helpful and answered all my questions and I appreciate her providing a gift to use for future booki... See more

Alan was extremely helpful with the whole booking experience and also threw in a discount code and helped with the cashback and linked me up with Duncan to book my campervan tomorrow using the cashbac... See more

Duncan Esplin is a valuable support to your crew. I had a terrible experience with Travello as they forgot to book 1 tour after taking payment and were very slow in refunding another tour that was c... See more

Chloe have really made my experience a lot better than expected. So was a very good listener and suggested the best suitable options for my needs. She really went above and beyond in her customer ser... See more

I made more bookings and the booking of the trips are pretty straight forward and prices are attractive. However, using the cashback was not easy at all and I had to contact customer service, because... See more

10 out of 5 stars Duncan at backpackerdeals. I booked a flight into Uluru before booking accommodation, and there wasn't a bed to be had anywhere in the vicinity until multiple nights after my arrival... See more

Duncan helped me by answering all my questions of the differences between the Jucy Crib and the Jucy Chaser. He was wonderful! Very knowledgeable and kind. He will make our trip to New Zealand so m... See more

Hi! I’d like to thank Chloe Hobbs for the amazing efforts in helping us from start till end. She was kind and extremely helpful which made the experience amazing. We wanted to change a booking and... See more

Tharis answered all my queries promptly and helped me book and plan my trip within minutes. It was a lovely experience booking a trip through Backpacker deals. Thank you Tharis for your hard work!

Easier to book directly with the tour operator. Save yourself the headache. Booking with backpack deals is fine if your tour doesn't get cancelled but if it does prepare yourself for a never endin... See more

I just wanted to take a moment to say how impressed I was with the support I received from Katie regarding my inquiry about the Uluru camping tour. She was incredibly helpful, providing a clear an... See more

KT from the Backpacker Deals customer service team has saved my trip! I was a pain and had to change my trip last minute, KT thankfully did everything in her power to help me and was absolutely amazin... See more

I made an error when booking a trip. I'm writing to thank Duncan, at the call centre, who calmly rectified my booking error and reassured me that a refund would be put in place.

such great customer service. Contacted via whatsapp and my request was solved within 15 minutes (!!). Very impressed! Big thanks Alan for the quick fix.

Duncan Esplin is so professional! Duncan Esplin responds to my questions timely and kindly thinks of many solutions for me. I have credit card issues and they are so complicated. He helped me deal wit... See more

Thank you Ducan for assisting me during the process of the booking. I was very demanding and with so many questions that they kindly answered and helped me to find the best option for my road trip

We spoke about the tour details specific to my family. Katie was just awesome and answered all our questions and guided with all necessary details.

I had some questions about my trip to Kangaroo Island and Katie answered me everything and helped me with all I needed. Great costumer service! Looking forward for my trip tomorrow which surely will b... See more

Great customer service and deals! I had an issue with a cashback voucher, and when I contacted customer support, Mr. Shai assisted me promptly and professionally. The process was smooth and hassle-fr... See more

Katie answered all my queries promptly and helped me book and plan my trip within minutes. It was a lovely experience booking a trip through Travello.

Katie & Shai went above and beyond to help accommodate a last minute trip with all the changes & updates. So appreciate the service!

Katie was so friendly and helpful in answering all my questions. She really helped me get a better idea of which itinerary I want to join.

I booked a Whale Watching tour in Gold Coast through this company and silly me booked the wrong day! Thankfully, I reached out and Chloe managed to amend my booking with no issues within less than 10... See more

Katie was super great in helping us organize some logistics with our camping trip in Uluru Australia. She was a great go between for us and the team. All worked out great!

I have made 2 bookings with the awesome staff at Backpacker Deals. The quick response time and customer service is fantastic. I wouldn't hesitate in using them for your holiday bookings.

Kerri-ann Seeto provided professional assistance! He remembered my case and helped deal with the problem. Thank him so much!

Shai was very helpful and patient with during the process! Was happy to answer any questions or point me in the right direction. Thanks Shai!!

Katie has been super helpful with the booking process, responsive and clear all through. It was a very smooth experience.

The staff is very helpful. I booked a last minute trip and didn’t get my confirmation. I was a bit stressed. However, the staff was able to de-escalate the situation and sort everything out for me in... See more

Very quick reply and I like the way they took time to look into my question, find a solution and then advice me as to how to book and how to get it at the cheapest price. Lovely kind words from the la... See more

I am a bit of a pain in the ass with all my problems and questions,but Duncan and Fiona helped me and solved everything for me in no time. The app is not very much user friendly sometimes but the cust... See more

Chloe was very helpful with my complex booking requests. She had excellent knowledge and was very pleasant to deal with.

Great discount on the trip, Very helpful representative (Shai) who guided me through the process and went above and beyond!!

10/10 Duncan Esplin is a legend would recommend made booking fun and easy, thank you so much, needs a raise

We booked our campervan through Backpacker Deals, with the van supplied by Auto Sleepers. Unfortunately, our experience was extremely disappointing. During the rental, we had water coming into... See more

Got helped by Katie with a camper van booking and she’s been so helpful! I highly recommend Backpacker Deals

Booking a van with you was the best experience! Slam Duncan was very friendly and helpful! 10/10, highly recommended!

I booked after reading the terms and conditions listed under the booking . However when I went to cancel they and saying that the listed terms aren’t valid , and I’m not eligible for a fefund .... See more

Chloe was really helpful & got our Doubtful Sound cruise sorted! Plus we got to use our NZTT discount. She was very prompt with her replies & I’ll give her 6 stars if we get a room with a window!! Hav... See more

I called their helpline number for a cancellation and was put on wait for 5 minutes after which the call got disconnected. Throughout these 5 minutes, they kept replaying the same message over and ove... See more

Shout out to Duncan, he was great, he must be to put up with my no coffee yet.... bookings. He quickly answered my questions and I went ahead and booked two activities really easy. Thanks for your pat... See more

Do not book via them! I booked a reef cruise tour with them but it got cancelled due to strong wind. Everyone else booked on the provider’s official website got their refund immediately however no one... See more

Very disappointing. I read bad reviews online but unfortunately I made the mistake to use Backpacker deals to hire a campervan. Please shop around before you book through this guys. I shopped around,... See more