Backpackinglight Reviews 16

Ordered Thermarest NeoAir sleeping pad and Exped lightening 45 women's rucksack after lots of research for my upcoming trip to Iceland! Both items arrived 4 days before the estimated delivery date which was very impressive. Loved the website for helping me with my research too - they offer useful advice and excellent product reviews which is very handy when deciding between products. Will order from backpackinglight.co.uk again!

Ordered a Luxe Mini Peak XL, arrived quickly, as described, had 2 trips in the tent and it’s fantastic. Great communication from Backpackinglight.co.uk - they made sure I had the correct poles and shipping options. Will definitely be ordering from here again 10/10.

Fantastic company with excellent products, customer service and aftercare.
I will purchase any camping/outdoor supplies from them in the future.

Excellent company to deal with, Ordered a tarp on Tuesday and it arrived Wednesday as promised. Great communication at every step. Will definitely use again and won`t hesitate to recommend.

Excellent service.

As fast as possible delivery. Just what i needed.

This company has delivered perfectly upon their mission statement.
Couldn't be happier with the product I ordered (Sil Hex Peak F6a). I was looking for a lightweight yet large shelter I could use overseas in Sweden for the summer. As I work as an adventure guide for the whole season, luggage weight is priority as I need bulk room left over for clothes and equipment.
Now I have a shelter that can accommodate me and my gear comfortably with minimal impact on my baggage weight. Winner.
Also they included silicone seam sealer with the tent. Wasnt expected, but greatly appreciated.
A previous review stated issues with the courier, my order was delivered by DPD. Fully tracked with delivery slot. Brilliant courier.

I ordered from this company many years ago, and they were good then.
I recently got back into the outdoor life, and revisited them for a few tools/accessories and a stove.
Bloody awesome ! I made 2 orders within 24hrs and happily paid postage for both orders...they emailed to say they'd combined the 2 orders and refunded my execess postage !
Their products are high quality... I'm 100% happy with the new gear.... delivered as advertised...next day.
I got nice hand written/signed cards with the products....nice touch :)
I'm writing this review, because I recently had a very bad experience with a (local to me) online company.
It's important to recognise the good guys, and give credit where it's due.
So...... hats off backpacking light..... you'll be my first port of call for specialist outdoor gear. 👍

I just got my pot cosy kit. Everything looks very good and I'm happy to assemble it. Sending went pretty fast (1 week to Norway). I even got refund since sending was cheaper after all - I have never received refund from any store for that reason before (I'm impressed). Communication was clearly, fast and person who contacted me was very kind! I'm super satisfied and recommend! Cheers!

I've used Backpackinglight several times, good communication and delivered ontime!

Steve Fellows

Customer services were easily accessible, with them returning my call promptly. We discussed my options, where the lady made recommendations.

I ordered an Exped backpack, it arrived as the correct item and promptly.

I would use them again. They seem to be a small UK based family business.

Fast delivery, well packaged and personal service. I will be using them again.

Speedy response to query over some Toakes Titanium pots. Price was good and delivery was spot on! There was even a nice little message inside saying to enjoying eating from the pots! It is the little things which will make me recommend this company.

I will be using again 100%

I've made a few orders from backpackinglight.co.uk over the years. They've always been happy to give advice and are knowledgeable about the products they sell. Deliveries have always been prompt. On the one occasion a product was faulty, it was resolved to my satisfaction.

Right let me first state that this is an honest and genuine review by myself so as know one can state different. I have used this company twice before, on each occasion the level of customer service has dropped from what was excellent to average and now to poor. Why you ask ? Simply down to one thing which is the courier they use to deliver their products to the customer. The courier they use is 'Interlink Express' . I state they use because the customer has no choice. Furthermore the customer has to pay for Next Day delivery at a premium rate. What does the customer get for this premium rate delivery you ask? Answer a dogs dinner approach, confusing email notifications regarding delivery status, no promised one hour delivery slot text message as promised. Instead the customer gets some guy in cut off jeans (even in winter) turning up outside the customers house in a dirty white van that more or less chucks your parcel at you. And that is the better side of the delivery service, the worse side is you will be expected to drive 15 miles to collect your parcel in person even though you have paid for next day delivery just so as to save the courier firm the hassle of getting off their backsides. You have to chase your item up, you have to send endless emails to find out why your parcel has not been delivered, and you have to sit in all day waiting for something that is never coming. So why when backpacking light spend so much time in boxing your item, enclosing a handwritten card , including a packet of skittles , why do they employ the services of such a cowboy delivery company I ask? Its like going to a fancy restaurant and ordering steak and then asking the waiter to put a dog poo on top. Enough said I think. The company is so near yet still so far. Such a shame. I would have left this review on their review pages but they vet them and only allow those that favor their company to be shown.

I absolutely recommend this company, have ordered a few times from them and have no problems with them at all, they are always prompt at sending the orders, always get a thank you on a card and a packet of sweets which i think is a lovely personal touch. They have some great products too.

Let me begin with the positive. I have placed several orders with this company and have generally been quite satisfied with the service and speed of delivery I have received. I have never experienced that an item listed 'in stock' has subsequently proven to be absent, and this is a very satisfactory observation. I have only been dissatisfied with not being provided with a tracking reference, which is a blemish in my opinion and will always cost a point or star in my review criteria.
The reason I have awarded such a low score, however, has to do with deceptive practices that Backpackinglight employs in its customer reviews of their products.
I became a little curious about all the rave reviews customers had posted, with hyperbole and epiphany dominating the reviewers' language. Much of this was directed at products which enjoy an ambivalent or lackluster reputation elsewhere. So I decided to post a couple of reviews myself.
Both of my reviews were utterly candid and based on my personal experience of the products in question. I have a good deal of experience trekking and hiking in the wilderness and am reasonably competent in using and evaluating outdoor equipment.
One review was highly positive and qualified with supporting text. The other was quite critical, again with substantiating comments.
I have allowed time for these reviews to be assessed and posted by the site owners but none of them have appeared. All to be seen is the glowing regard of well-satisfied customers.
Anyone reading my review is naturally free to make up his/her own mind about the relevance of these observations, but mine is decided. This reflects a conscious and deliberate will to distort and deceive, and for me this totally unacceptable, and I will never place an order with such an ethically debased company again.