Badlands Ranch Reviews 2,689

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Many customers report that their dogs love the food and treats, even picky eaters, and some have noticed increased energy and improved health in their pets. People appreciate the natural ingredients and the positive impact on their dogs' coats and digestion. The products are often described as high quality, with many expressing satisfaction with the results for their pets. However, some customers also noted that the price of the products is very high and does not always justify the cost or the small bag size. A few other people also felt that the customer service was disappointing, mentioning issues with orders, double charges, and unhelpful responses. Additionally, some reviewers experienced problems with the product packaging, specifically the bags not sealing properly.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction, noting that... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing satisfaction, noting that... See more

Price

People report negative experiences with price, consistently finding products to be extremely expensive and... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing frustration over issues... See more

Service

Clients share negative opinions on service, with many reviewers expressing disappointment and feeling let... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been feeding my 10-yr old GR Badlands Ranch chicken recipe as a topper. It has been about a month now and he has more energy and the scratching is way down. He used to scratch persistently se... See more

Rated 4 out of 5 stars

I am editing my original review. Our dog did not like the Badland Ranch food and when I requested a refund from customer service, I did not have a positive experience. However, after posting a review... See more

Company replied

Rated 4 out of 5 stars

My dog rarely eats dog food. She prefers people food and not necessarily the healthy stuff. She loves both the treats and the Super Food Complete. The only reason I did not give it five stars is the... See more

Rated 5 out of 5 stars

I have four dogs of various ages, breeds and food pickiness so meal time is always an adventure. It's usually me protecting the bowls of the pickiest eaters from the food motivated puppers. But the ch... See more


Company details

  1. Pet Care Store
  2. Animal feed shop
  3. Pet shop

Written by the company

Founded by actress and animal activist Katherine Heigl, we create products made with some of the healthiest foods on Earth — like premium, hearty beef from suppliers who care about the humane treatment of animals, as well as hand-selected superfoods for canine health. We also make it a priority to employ safe, responsible cooking practices by slow-cooking and air-drying our dog food to ensure maximum freshness and nutritional content. It’s all the good stuff your dog needs to thrive, with none of the bad. Named for her ranch in Utah where the Heigl Family rescues animals, Badlands Ranch stands for treating every dog with love and respect. That’s why it is a proud sponsor of the Jason Debus Heigl Foundation and its rescue efforts, medical care, obedience training, and placement of dogs in happy, loving homes. With every purchase of a Badlands Ranch product, you’re not just helping your dog achieve a healthier life… you’re helping another dog in need find a forever home.


Contact info

4.0

Great

TrustScore 4 out of 5

3k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 69% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Going down hill fast…

If you asked me 4 months ago when I started badlands I would have given 5 stars. But after 2 weeks of their system issues and them trying to take $249/day for my 1 week subscription is insane. I've spoken to them 3 times in the past 2 weeks and nothing is resolved, today I got an attitude with a call back when you want your order. It's sad because my picky dog liked it and now I'm back to searching for something less stressful that I'm not having to call multiple times a week, who has time for that. They need better systems and better manufacturers that can charge you when the order is complete and mail it in less than week, which has been my other issue, they use some unknown shipping company that takes twice as long as UPS.

10 June 2024
Unprompted review
Badlands Ranch logo

Reply from Badlands Ranch

Hello Kristin. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. We hold our agents to high standards and we regret that you did not receive the service you deserve. I have forwarded your review to our Customer Relations team, so that we may better our customers experiences going forward. We want to assure you that we are determined to get orders out as soon as possible. Most domestic orders are delivered within 2-7 Business days. We hope you give us another shot in the future. If you ever have any questions, please don't hesitate to reach out. My email is Paige@badlandsranch.com. Have a nice day.

Rated 2 out of 5 stars

Badlands Ranch Superfood Complete

Badlands Ranch Superfood Complete. My 12 year old black lab did like the taste. I used it as a topper to his Royal Canin food. Within one hour, he was hypersalivating, drool just pouring out. He turned very warm and he looked completely uncomfortable and his eyes were even watery. I will not ever give him this food again.

30 May 2024
Unprompted review
Badlands Ranch logo

Reply from Badlands Ranch

Hello Brenda. My name is Paige, I am with Badlands Ranch. I am very sorry to hear about your pup. This is not a common reaction to our formula. We take situations like these very seriously. I would like to escalate your review to our Customer Relations Team, so that an agent can gather more information regarding your pups reaction and ensure you refunded. Please email me at Paige@badlandsranch.com. I look forward to hearing from you soon. Have a nice day.

Rated 3 out of 5 stars

Great food but most bags are full of dust rather than chunks.

I really like the quality of the dog food and my dogs like it also. So much so that I put it on automatic re-order. Unfortunately, the bags have been coming recently as dust rather than chunks. Think of it as receiving a box of your favorite cereal completely crushed. It doesn't look appetizing although my dogs still eat it. I am seriously considering going to a competitor with better quality control.

June 25, 2024 Update: Badlands Ranch reached out to correct the issue. They listened to my experience and reviewed my pictures. They then replaced the product which was generous because my dogs did eat the original bags. I give them credit for the effort and my dogs do like the food.

27 May 2024
Unprompted review
Badlands Ranch logo

Reply from Badlands Ranch

Hello Nathan. My name is Paige, I am with Badlands Ranch. I deeply apologize for the condition you received your order in. I have forwarded your review to our Quality Assurance teams to look into this further. So that we may provide our customers with the high quality product that they deserve. I would like to escalate your review to our Customer Relations Team, so that an agent can provide you with personalized care and ensure you receive a replacement. Please email me at Paige@badlandsranch.com. I look forward to hearing from you soon. Have a nice day.

Rated 1 out of 5 stars

Long shipping delay and horrible customer service

After placing my order, I received confirmation on 2/10/24 that my order was processed and set to ship. Given the standard shipping time of 3-5 business days, I anticipated receiving my order promptly. However, it wasn't until 2/27/24, nearly three weeks later, that the dog food finally arrived.

During this extensive delay, I was compelled to purchase alternative dog food, incurring additional expenses. Despite my attempts to resolve the issue via email, my concerns remained unaddressed. Consequently, I contacted Badlands customer service department and spoke with Jessica. Regrettably, my interaction with Jessica only exacerbated my frustration.

Jessica's demeanor was unprofessional and dismissive. Despite my request to escalate the matter or speak with a more senior representative, she adamantly refused, claiming to be the highest authority available. Furthermore, Jessica expressed a lack of accountability regarding delays in order fulfillment, directing me to contact the mail carrier instead.

Given the unsatisfactory resolution and the poor handling of my concerns, I formally requested a full refund for the dog food, including the cost of return shipping. It is disheartening to encounter such disregard for customer satisfaction with your company and employees, especially after being subjected to such inconvenience and additional expenses. This is very unacceptable behavior and I would never order from here again or recommend.

27 February 2024
Unprompted review
Badlands Ranch logo

Reply from Badlands Ranch

Hello Alyssa. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. We hold our agents to high standards and we regret that you did not receive the service you deserve. I have forwarded your review to our Customer Relations Team, so that we can better our customers' experiences in the future. After taking a look at your account, I see that your order has been refunded and your recurring order was canceled. We hope you give us another shot in the future. If you ever have any questions, please don't hesitate to reach out. My email is Paige@badlandsranch.com. Have a nice day.

Rated 5 out of 5 stars

Axle and Tink love all the flavors in…

Axle and Tink love all the flavors in your food. They are anxious to eat. More pep, eyes are brighter, one even at 14 yrs old jumps for her food. Their overall systems seem to work better with the nutrition. Vet visits are good no issues to report. My dogs are overall happier dogs and that makes me happy. We all want the best for our furry babies.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Awesomesauce

Awesomesauce! Zoey and Daisy ate the daylights out of the liver treats (practically tackled me to get more)! The Superfood Complete has also been a smash hit with them! At their dinner time, they both wait by their food bowls to get the beef bites! They wouldn’t do that with any other brand food I’d given them! Two thumbs up Katherine!

1 May 2024
Unprompted review
Rated 5 out of 5 stars

My dogs love Badlands

I have 2 dogs. A very picky yorkie and a schnoodle who eats whatever. The yorkie can't wait to get her treats. She asks for them every day and if I don't move fast enough she'll scream at me. Love these treats and the dog food.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

I am impressed!

I am impressed. My dog is 13 years old. He was doing fine before I switched his food but what a difference. He is walking better on his walks; even lifting his leg higher to urinate and lifting both legs now. He never had trouble going up the stairs, now he's going up two at a time!

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Happy dog

Her coat is healthy. She is losing some weight thus her arthritis is not as prevalent. She does not seem to be limping as much. Loves her meal times.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Badlands Ranch

I started my 12 year old lab on Badlands Ranch food about a month ago as a topper to the food he normally eats. The results are amazing! There is a noticeable change in Lincoln’s fur, breath, and gut health! He has a bounce back in his step again when we walk/hike. I call it the Badlands Ranch bounce!! I am surprised and thrilled at the positive changes I’ve noticed! I highly recommend Badlands Ranch!

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Toulouse & Bear favorite food

My dogs love The Farmers Dog food & treats!
Fast delivery, excellent packaging & it’s all wholesome & actually good for your dog to eat.
I highly recommend trying The Farners Dog food. You dogs will thank you for it!!!!

13 May 2024
Unprompted review
Rated 5 out of 5 stars

My dog loves it!!

My dog loves the taste...and I love the ingredients which really makes me believe I am giving Krypto the best chance at Living a long happy life!!! Which of course makes me Super Happy!!

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Willow & Oakley Love this Food!

I have two dogs, one little Shorkie and an Australian Shepherd. Both just love, love, love this food! They are only two and a half years old so I they've always had good energy. But I do notice their shiny coats and both are more regular with their movements. I top their other food because the price is quite high, but the quality is bar none, the BEST there is out there. I just put in my second order.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

My Raven looks forward to eating now

My Raven looks forward to eating now. I've used the Badlands dog food for a month now, as a topper because she's a large dog, and her ear infection has cleared up and she's rarely scratching. We are so impressed. Thank you

12 May 2024
Unprompted review

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