Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sometimes you click on a company who delivers on time, who sell wonderful items, who make your house feel like a show room with phenomenal objects and make all your friends envious. Thank you Bag&Bo... See more
Purchased an ex-display melting lolly for £19.99 expecting a few flaws but nope, no scratches, no discolouring, I am more than impressed and delivery was quicker than the time frame given. Excellent 1... See more
Ordered gold paint pot, was really worried it would arrive broken, packaging brilliant, well done. Third purchase all have been great, highly recommend top quality thanks
Company details
- #3 of 3 best companies in Neon sign shop
- #31 of 201 best companies in Decoration and Interior Design Store
- #12 of 99 best companies in Lighting Shop
- #3 of 8 best companies in Sign shop
Written by the company
BAG&BONES is an innovative LED neon art and homewares label, grounded in high quality, unmistakable design. Established in 2016, BAG&BONES is a small independent British company based out of our London studio.
Contact info
111 Oaklands Road, W7 2DT, London, United Kingdom
- 020 87406 950
- hello@bagandbones.co.uk
- bagandbones.co.uk
4.9
Excellent
224 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Melting Ice Lolly
I was recommended Bag&Bones as my taste is a little quirky and eclectic. And this company delivers this and quality to an incredibly high standard. I love everything on their site! I purchased the melting ice lolly and I can’t stop looking at it! It’s amazing. It’s fun. And it makes me smile. It made my day when I unwrapped it. Excellent customer service - thank you Anastasiia x
Their website and how they showcase their products is very cool. It is easy to navigate and purchase. Delivery is spot on. Packaged really well.
Thank you Bag&Bones. Already checking out your Neon Lights. Sarah x
17 July 2025
Unprompted review
Straight forward
Straight forward, no hassles from order to delivery.
Communication updates via email was appreciated.
30 June 2025
Realy good and great quality
Realy good and great quality. Its better than in the picture and i would recomend if looking for something a little bit different.
24 June 2025
Arrived on time and I'm very happy with…
Arrived on time and I'm very happy with the product. Very well packaged and protected
2 June 2025
Love this product
Love this product. Always admired and now bought for others as a present
27 May 2025
Shop here if you want to be ultra cool!
Sometimes you click on a company who delivers on time, who sell wonderful items, who make your house feel like a show room with phenomenal objects and make all your friends envious.
Thank you Bag&Bones for your incredible service, unique items and the imagination to get these items to us show offs! I want everything! Thanks especially for the egg, I’m in love. Fiona C
22 May 2025
Unprompted review
Anastaslia was AMAZING and rectified my…
Anastaslia was AMAZING and rectified my query in super quick time. As usual fantastic customer service from Bag and Bones!
Thank you so much, Jacqui G
12 May 2025
Beautiful accessories and bought on sale
6 May 2025
There products are exactly what I like
There products are exactly what I like. A few are rather more expensive than I can afford though. I will wait to see if there are anymore ex display items
30 April 2025
Great fun product
Great fun product , good communication, good price will definitely buy other items
14 April 2025
Great Service
My paint spill ornament arrived in good time. It was well packaged, and looks great
15 April 2025
Fantastic
Fantastic! I have wanted the ornaments for ages and so glad I bought them with you guys. Smooth asf
2 April 2025
I love my Bag and Bones artwork
I love my Bag and Bones artwork, it's striking and gives off a warm glow in the room. Also, I misplaced some of the fixtures and the team was really helpful in assisting me, very responsive. Thank you!
3 April 2025
Fantastic as always!
Absolutely love my new Bag&Bones light!
Quick shipping, well packaged and fantastic value for money, thanks guys 🙂
3 March 2025
Just amazing
Just amazing. Fast delivery and an amazing ornament at a fantastic price.
27 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.