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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their unique and artistic quality, often describing them as beautiful, fabulous, and even "art." Many people are impressed with the high quality of the items, noting that they often exceed expectations based on pictures. The delivery service is also frequently highlighted as excellent, with consumers appreciating the promptness, secure packaging, and good communication throughout the process. However, some customers experienced issues with incorrect items being sent, which then led to delays in receiving the correct order. A few other people also experienced delays in dispatch.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the fantastic and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer care, great communication and everything was so easy not only deal with them but ordering and delivery. I really can’t complain about a thing. Items I got are absolutely beautiful a... See more

Rated 5 out of 5 stars

Sometimes you click on a company who delivers on time, who sell wonderful items, who make your house feel like a show room with phenomenal objects and make all your friends envious. Thank you Bag&Bo... See more

Rated 5 out of 5 stars

Purchased an ex-display melting lolly for £19.99 expecting a few flaws but nope, no scratches, no discolouring, I am more than impressed and delivery was quicker than the time frame given. Excellent 1... See more

Rated 5 out of 5 stars

Ordered gold paint pot, was really worried it would arrive broken, packaging brilliant, well done. Third purchase all have been great, highly recommend top quality thanks


Company details

  1. #3 of 3 best companies in Neon sign shop
  2. #31 of 201 best companies in Decoration and Interior Design Store
  3. #12 of 99 best companies in Lighting Shop
  4. #3 of 8 best companies in Sign shop

Written by the company

BAG&BONES is an innovative LED neon art and homewares label, grounded in high quality, unmistakable design. Established in 2016, BAG&BONES is a small independent British company based out of our London studio.


Contact info

4.9

Excellent

TrustScore 5 out of 5

224 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Melting Ice Lolly

I was recommended Bag&Bones as my taste is a little quirky and eclectic. And this company delivers this and quality to an incredibly high standard. I love everything on their site! I purchased the melting ice lolly and I can’t stop looking at it! It’s amazing. It’s fun. And it makes me smile. It made my day when I unwrapped it. Excellent customer service - thank you Anastasiia x

Their website and how they showcase their products is very cool. It is easy to navigate and purchase. Delivery is spot on. Packaged really well.
Thank you Bag&Bones. Already checking out your Neon Lights. Sarah x

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Shop here if you want to be ultra cool!

Sometimes you click on a company who delivers on time, who sell wonderful items, who make your house feel like a show room with phenomenal objects and make all your friends envious.
Thank you Bag&Bones for your incredible service, unique items and the imagination to get these items to us show offs! I want everything! Thanks especially for the egg, I’m in love. Fiona C

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! I have wanted the ornaments for ages and so glad I bought them with you guys. Smooth asf

2 April 2025
Rated 5 out of 5 stars

I love my Bag and Bones artwork

I love my Bag and Bones artwork, it's striking and gives off a warm glow in the room. Also, I misplaced some of the fixtures and the team was really helpful in assisting me, very responsive. Thank you!

3 April 2025

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