Baghera Reviews 

On June 2, 2026, I placed and paid for an order that was supposed to be shipped by the following day at the latest. Since June 3, Baghera has not responded to emails, a phone call to what appears to be an office building in France, or the web form. Yesterday (June 18), I received a notification from GLS stating that the shipment had been cancelled because they never received a package from Baghera. Things can always go wrong, but you can still communicate and resolve the issue.

Ordered from UK website. Took my money. Heard nothing. Chased. Oh, the product you ordered isn’t in stock. Disappointed I was able to order something that wasn’t in stock. Annoyed they hadn’t bothered to tell me. Asked for a refund. Guess what? Heard nothing. Now I have to chase again (probably via credit card company). Total shambles.

In their first response below, they imply I didn’t ask for a refund until 22nd - that was the second time I asked. The first time was on 18th, so, meh, still just one star. Ordered something that wasn’t there on the 13th; didn’t get my money back until the 25th.

Just to make it very clear, I chased after there was no sign of my order progressing. They responded to say the item wasn’t in stock. I responded immediately saying that I was both disappointed and annoyed, and wanted a refund. When nothing happened, I chased a few days later asking for a refund a second time. This time they issued the refund. So I had to ask for the refund twice. The fact they have no record of my first request for a refund is indicative of their systemic failures.