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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, noting that outfits often match online descriptions, are beautifully made, and have perfect stitching and sizing. Reviewers frequently highlight timely delivery and good communication regarding their orders, especially for custom tailoring requests. However, some people were dissatisfied with significant issues. Several customers reported not receiving their orders, even after paying for priority shipping, and experienced a lack of response to their inquiries via email, WhatsApp, and Instagram. Others received items that were completely different from what they ordered, of poor quality with cheap material, or poorly tailored with embellishments falling off and stains. Some even received damp and odorous clothing.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy. While some reviewers praise the clothing,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers express disappointment, citing... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report significant issues, including missing... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise fast and efficient service, with... See more

Response time

People report ambiguous experiences with response times. While some customers praise the excellent, prompt,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am very satisfied with my experience. The communication with the staff was excellent — professional, efficient, and quick to respond. The clothing looked exactly like the photos, beautifully made an... See more

Rated 5 out of 5 stars

This was my first time purchasing an expensive suit. I ordered a Hussain rehar suit for Eid and it came exactly like the picture and had all of the detailings in the picture too. Was definitely my mos... See more

Rated 5 out of 5 stars

Customer service was great. Any queries/ questions were answered on time by the instagram handle and very polite. The clpthes were packaged well and stitched exactly as asked for and shown in image. V... See more


Company details

  1. Clothing Shop

Written by the company

U.K.’s Leading Authentic Pakistani Multi Brand Online Store


Contact info

2.9

Average

TrustScore 3 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible service

Horrible service. My daughter ordered a suit at the end of May and am still waiting for delivery. I have tried to contact them several times, but no response. Avoid at all cost.

16 September 2021
Unprompted review
Rated 1 out of 5 stars

Rubbish quality and service

I ordered an outfit for Eid, at first it looked promising with the order coming in just on time but when I opened the package my dress was poorly packed, beading was missing and it looks cheap! Doesn’t look like the photo online! I was very disappointed!!! I messaged the company on Instagram and was asked to send an email for refund, I’ve sent them 2 emails and no reply. Will never order from them again. Also the outfit came with an invoice from Pakistan of $30 and i paid £140!!!!! Rip off!

24 May 2021
Unprompted review
Rated 1 out of 5 stars

Ordered 2 standard sized dresses for…

Ordered 2 standard sized dresses for £260 and when they arrived the quality was so bad, stitching was odd on both size. They were 2 of the exact same dresses in different sizes, they came in slightly different colours. Threading was coming out and when I tried to return and get a refund they accused me of getting custom sized dresses which is why they can’t refund me. I was very disappointed I have proof of the bad quality items. After many emails complaining about the state they came in they gave a little bit of money back. WOULD NOT RECOMMEND ORDERING FROM BAHIRAH.

20 April 2021
Rated 1 out of 5 stars

THE WORSTTTT the worst material EVER

THE WORSTTTT the worst material EVER. Do not buy. Bought a dress for £160 plus £10 shopping for it to come unevenly stitched, stitching come out and the WORSTT material I’ve ever seen in my life. The material was so itchy and the colour was so so off. Cannot get a full refund either.

- no idea how to reply and YOU DID NOT GIVE A FULL REFUND!!!! we had not worn this hideous dress for the wedding but after paying SOOO much for this dress that’s worth £10 we had to wear it to an event. I had never felt so uncomfortable in an outfit. And plz 160? If I remember correct it was £200 and sometging for 2. You had failed to mention this when accepting my order. We hadn’t even ordered a “customised” dress as you said it was not possible. Now all of a sudden you could not provide a refund. Everytime I’ve emailed you or dmd you and spoke about the poor quality of the dress you chose to not acknowledge it. This says something about you.
You’re telling me to email you if I have any other queries? You completely blanked all my emails AND YOUVE BLOCKED ME ON INSTAGRAM. DO NOT BUY PLEASE READ ALL THE REAL REVIEWS. I WISH I checked the reviews on here before ordering from a fraudulent company like yourselves. Lesson learned.

You gave me 35% back. I am still at a loss.

18 April 2021
BAHIRAH logo

Reply from BAHIRAH

Hello Anika,

Apologies for the inconvenience caused. However your order was not £160 + £10 shipping. You were not charged for shipping. Expedited Shipping was provided to you free of charge.

With regards to the actual product, we did mention that there is a slight colour change compared to that shown on the model image. This is due to photography lighting.

The product disclaimer is on the product for your information to help you decide if you would like to purchase. The information was all provided to you before hand.

We took everything into consideration as you were not happy with your order and did refund you, you kept the product & wore the product so we do not understand why you have mentioned that you received no refund.

The material is soft net, again this information was provided on our site to you. Soft net with sequins. If you rub the material, it will irritate. It’s not supposed to be smooth.


We hope you understand the above. If you do have any questions, please do send an email on info@bahirah.com

Thank you



Hello Anika.

A refund was issued, please recheck your statements. The refund was issued to you on 24th March.

You requested different lengths & zip. This comes under our customised service as we did not provide these alterations in our standard service.

As stated above, please email if you need further assistance regarding this matter.

Thank you

Rated 4 out of 5 stars

gorgeous

The dress I ordered was beautiful. It didn’t exactly match the picture (the pictures shows a white creamy look while the actual one is light beige) but overall it’s beautiful. I’m excited to wear it, all of the gems and stones held in place none fell or moved. The dress was tailored perfectly in length and size. I will definitely be returning to bahirah for more clothse in the future.

1 April 2021
Unprompted review
Rated 5 out of 5 stars

FANTASTIC QUALITY AND EXCELLENT SERVICE…

FANTASTIC QUALITY AND EXCELLENT SERVICE 👏
I have had the best service while ordering my suits from Bahirah, I ordered these suits needed them urgently and the customer service was fantastic, from communication on every step of the way and getting my suits delivered to me by hand on time, best experience ever 👍 will definitely be ordering again.

1 April 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional formal dress and service

Exceptional formal dress and service. I contacted the seller and needed the dress in less than two weeks to the US. They were able to get it to me a day earlier than when I asked for it and it is beautiful.

20 March 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

I ordered three suits and they look so beautiful. The communication between myself and the company has been excellent and were so friendly.I could not fault them given the limited timeframe I had for the suits to arrive and will be definitely ordering again.

11 March 2021
Unprompted review
Rated 5 out of 5 stars

I had a very pleasant experience…

I had a very pleasant experience ordering from Bahirah. The team was in contact with me from my initial inquiry on the product to delivery. The quality is excellent and the fitting, with customizations, is on point - all for a very reasonable price.

Can’t wait to order my next dress from them.

M Khan, New York

26 February 2021
Unprompted review
Rated 5 out of 5 stars

Amazing!!!

Its been amazing from start to finish. I asked for a tailored dress last minute ans they where amazing. My dress arrived a week later and I'm in love its beautiful and fits really well. I'm so impressed xx

23 February 2021
Unprompted review
Rated 1 out of 5 stars

This website is clearly a scam

This website is clearly a scam. Even on Instagram if you see the pictures they are tagged on, these are very dated. I can see that they only provide outfits to people who have high instagram followers count. I have sent so many emails, they claimed that due to corona the shipping was delayed but it has now been 4 months and I know that import from foreign countries were still running. I’m super pissed and I’m out over a hundred pounds.

20 June 2020
Unprompted review
Rated 1 out of 5 stars

stay away

I am willing to bet everything that 99% of the positive reviews on here are lies. Please stay away they are still scamming and stealing from their customers. They need to fear God.

28 March 2020
Unprompted review
Rated 1 out of 5 stars

BAHIRAH IS THE WORST

They were pretty responsive to my needs in the beginning but when it came down to shipping and delivery, bahirah literally ghosted me and basically what happened to the reviewers who’ve been giving this company 1 star reviews. I received a shipping email, after reaching out through email and dms, but they didn’t include a tracking number LOL so they probs haven’t sent it. Super disappointed and will definitely not use them again as they seem to be more responsive to people who have a higher follower count on Instagram. Sad I won’t be able to wear the beautiful outfit I ordered but more furious and disgusted by their customer service. Don’t ever ever buy from here.

UPDATE 3/14
I have yet to receive my order or hear from Bahirah—a truly disgusting/disappointing experience. They obviously have an extremely bad work ethic and are a scam. I ended up placing a dispute with my credit card to receive my money back. Pls don’t waste your time on this horrible company.

29 February 2020

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