Bakalikon Reviews 27

The best place to buy original Greek food in the UK. Amazing and friendly customer service. Fair prices. Quick delivery.

Update 12hours after posting: I believe its only fair to update this as they have now reached out, apologised for the delay and refunded the item. Its a shame that its all a bit late but they have dealt with it quickly and decisively in the end.

Ordered when these we listed as being out - either a Summer break or system maintenance depending on which part of the site you visit. Placed a large order and was prepared to wait. Then out of nowhere my order was shipped and out for delivery with UPS - the worst carrier to try and rearrange. Tried to contact and no response - email or phone. Delivery happened and was very well packaged but DO NOT order the samphire in a jar - its contaminated and tastes like petrol. It reacts to flame as a test! contacted them and no response - nothing. Fill in the contact form online and you dont even get an email copy. Unfortnuately the other food is good but can source elsewhere and will not be ordering again - very disappointed

Awful website they make you pay 10£ for delivery and they still take 10 days to dispatch your order
I placed my order on the 12th of September I contacted the costumer service as no signs of my order and today is 22nd of September and I paid 9,99£ for their delivery and I only live in Cambridge.
Definitely won’t order from them again

This isn't really a review, it's more of a question as there is nothing on their website. When does this company resume deliveries after their summer shutdown? All I was told on the emails is that they will deliver my item in September. I've had no follow up email since 26th August. Sent an email today asking, but got an instant reply saying the emails "aren't monitored" during summer shutdown! Does anybody know when they open up again?

Excellent company. I had a family gathering this week and ordered a lot of food (frozen and cupboard items) and everyone was very impressed with the quality. I was particularly happy that this company stock sheftalia which I find extremely hard to find in any online deli. The staff were very helpful when I contacted them online with regards to allergens as one member of my family cannot have gluten; they replied almost instantly and advised me in my choice of food.
The food arrived extremely well packaged and the frozen items were still frozen. I will definitely be ordering from Bakalikon again in the near future.
As a side note, I was also impressed with their selection of Greek wines (particularly those from Kir-Yianni).

I haven’t come across such an incompetent company. I had ordered frozen meat and pastries for a party and paid £11 for quite delivery. I received an email with a tracking number for the delivery. By the way, you can’t choose a delivery slot or even day! The products were delivered to the development’s concierge and i wasn’t notified of this. The box wasn’t indicating food product or frozen food and this is why the box was received by the concierge staff. I enquired the following day about where my order was and this is how I learned where it was delivered! The food was already defrosted and not safe to eat as was meat!

I asked for a refund and all they said was that it was my fault! My responsibility! And that I have the wrong address (?!?!?). The food was delivered to the wrong address (the concierge) and not to my home!

I responded and guess what- they didn’t even bother to email me back!

Incompetent and the worst customer service I have ever experienced.

Amazing service and products. Really cannot recommend this website enough if you are looking for food and drink produce you can only purchase in Greece. Experiencing so much nostalgia with my Fanta blue and 3bit Chocolate bars!! Haven’t tried the frozen products but they look amazing. Order arrived in 2 days, great communication from the store directly, and packaged very well. 5 star all round.
Plan to continue using your services for the foreseeable future.
Thanks again

Truly amazing shop very helpful and instant replies to my queries
I did some last minute shopping online and selected the pickup option and within seconds of being outside the shop my order was handed to me
Can not praise enough

Zero stars. Delivery charge rip off. I initially asked Bakalikon over fbk messenger for delivery fees, they said there is no delivery fee over £25. I made an order for £27 - small & light 4 items totalling to less than 1kg. Royal Mail charges £2.99 for it and EvRI 2.99 or £3,98 if next day .
I noticed they didn’t ask for delivery address so I emailed them but they said that that employee made a mistake and either I pay £10 delivery fee from Nottingham or they cancel the order. I asked to speak to the manager. As punishment for my reflection re cost of delivery for a packet under 1kg now they don’t reply to my email, no reply on messenger, and both phone lines are cutting off. My money is now being held and no service and no communication.
Flat delivery fee of £10 regardless of your purchase below £55 (they corrected themselves) is over the top and that’s already on top of the double/triple costs of the products compared to what they really cost, which as customers we already accept by making an order. I do not recommend.

Lovely perlite when we rang. Put an order in was delivered no problem. And the items were packed brilliant 👏

I've made two orders so far and every time the products were all there and packaged with extra care (chilled & frozen shipping). Delivery (UPS) was on time and with frequent updates on its status. The website is a bit clunky but the overall UX is acceptable. I'll definitely be ordering again. Thank you.

Excellent Greek products and great variety - but most importantly: impeccable customer service. I ordered for the first time and there was a big confusion with UPS resulting in my package being delayed. However, Bakalikon's managers helped throughout the whole confusion with constant updates and clear communication. Eventually, they stepped up to ensure delivery. A high customer service level that is tailor made to the needs of the client. I would definitely recommend the online shop and I would definitely try it again.

'Bakalikon' is undoubtedly the best choice for anyone looking to buy genuine Greek products in the UK.
Their customer service is very helpful and friendly.
A key element that surprised me was the way the products were placed and protected in the package, but also that they had taken incredible care of the frozen products by placing ice cells to preserve them in a separate box (professionalism at greatest level).
I will definitely prefer their services again!

Extremely happy with the quality of products and price! All of my orders were dispatched and delivered very quickly, easy to contact them and had very helpful customer services. Have ordered a few times from Bakalikon and will definitely continue shopping from there! Reminds me of the good old times in Greece! Thank you!!

Wide variety of quality products, excellent customer service, speedy delivery and everything is always very well packed. The people who run it are very friendly and always eager to help.

I’m impressed with the variety and originality of their products. The website is easy to navigate. The Customer Service took the time to phone me and then email me about a product in my order. The delivery was quick and the products as described. I will definitely order again.

First time using Bakalikon and they will now be my preferred service - wish I had found them earlier. Fast delivery, great produce, well and safely packaged. Previously used another online Greek market which was always slow and crisps arrived crushed. Bakalikon's delivery came carefully packaged in a box with padding, ice coolers and a discount voucher with a long valid date. It was a great experience to receive the delivery: the packing and a voucher that doesn't expire within a short period of time made me feel like they care. I will be placing another order. Can't wait.

I shop weekly from Bakalikon. I feel very pleased to report that this company, it’s management, the timing of delivery, and the excellence and pricing of the products by far exceeds the expectations of a five star review. I am more than grateful to be able and use this service in the UK,

Many thanks Bakalikon,
Polykarpos Angelos

Order a few times but there was always a problem with delivery. Always wanted to charge more and last time they wouldn't send my order so I did cancel and received a full refund.

Excellent customer service and big variety of greek products. Thank you Bakalikon!!