Exceptional service!
My husband and I worked with Jack at Balance Recovery while exploring options for a garden sauna, and from our very first conversation we were incredibly impressed by the exceptional level of customer service and expert advice we received throughout the entire process.
Jack was always quick to respond, took the time to explain everything thoroughly, and consistently went above and beyond to ensure we had all the information we needed to make an informed decision. He was patient, professional and approachable, making it easy to communicate with him via WhatsApp, email or phone. At no point did we feel under any pressure to make a purchase. Instead, Jack was happy to give us the time and space we needed to do our own research and consider our options.
Unlike many other companies in the industry, Balance Recovery also offers a complimentary site survey. This gave us confidence that the space we had allocated in our garden was suitable for a sauna. Following the visit, we received a detailed report that helped us understand and estimate the costs of any additional work required, such as the foundations and electrical installation.
Balance Recovery offers an impressively wide range of saunas, all of which are expertly manufactured to a very high standard. This was particularly important to us, as the UK market is flooded with low-quality products that simply don't provide the authentic sauna experience we were after.
I wouldn't hesitate to recommend Balance Recovery to anyone considering a sauna. The outstanding customer service we received made the whole experience enjoyable and stress-free. As saunas continue to grow in popularity in the UK and more people discover their many health benefits, I'm confident that anyone choosing to buy through Balance Recovery would be delighted with their decision.
Reply from Balance Recovery
Hi Suvi,
Thank you both so much for such a thoughtful review — it means a great deal to the whole team and I.
Working with you and your husband was a real pleasure; giving people the time and space to decide with no pressure is simply how we do things here.
We are so glad the complimentary site survey and report gave you confidence in the space and the costs — offering saunas made to a genuinely high standard is something we're really proud of.
Thank you again for recommending us so warmly. Wishing you both many happy years of sauna sessions — always just a WhatsApp, email or call away if you ever need anything.
Warm regards,
Jack and the team at Balance Recovery