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BALANZI Reviews 1,465

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and durability of the products, noting that items like chains and bracelets maintain their shine and integrity even with daily wear, including during activities like showering or swimming. Many consumers are particularly impressed with the excellent customer service, highlighting quick responses, helpful exchanges for sizing issues, and a strong commitment to customer satisfaction. The delivery service is also often commended for its speed and efficiency. However, some people were dissatisfied with their orders, experiencing issues such as delayed or undelivered parcels, or receiving items that were too small or not as expected in terms of color or clasp reliability. A few other people also felt that the jewelry caused skin irritation or had clasps that easily broke, leading to lost items.

What people talk about most

Product

Consumers express strong satisfaction with the product quality. Many reviewers praise the jewelry's... See more

Quality

Users describe positive interactions with quality, highlighting that products are elegant, sophisticated, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently describe the... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process quick and easy,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely impressive pieces. I have two sons (18yrs old) and purchased a necklace and bracelet set for each of them for Christmas 2026. The quality, beauty, and durability of each piece are amazing. M... See more

Rated 5 out of 5 stars

I had no idea this material would be so high quality and the shine isn’t fading away I been in the swimming pools, sauna, steam rooms and showers and everything still the same no break outs or irritat... See more

Rated 5 out of 5 stars

My chain is secure with the thick lock that allows me to feel confident it won’t break, quality is one of a kind and I don’t have to ever take it off no matter what! I have already ordered 3 Cuban gol... See more

Rated 5 out of 5 stars

Clear and concise marketing. Understood their goals thru out. Shipped very quickly and arrived as promised. Very good quality so far. And how can you go wrong with a lifetime warranty like this. You... See more

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

It's been 3 weeks and I have not…

It's been 3 weeks and I have not received the product.....

5 September 2025
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Reply from BALANZI

Hi Donald,

We’re really sorry to hear about this and completely understand your frustration. We checked our system, and your order is actually marked as delivered. To make sure we get this sorted out for you, we’ve already sent you an email to confirm your shipping address so we can investigate further and make things right.

Please check your inbox (and spam folder just in case) for our message, we’ll take care of this for you right away once we hear back.

Thank you for your patience, and we’ll make sure this gets resolved quickly.

Regards,

Mia
Customer Support

Rated 5 out of 5 stars

Very Impressed! 👌🏿

Not gonna lie, I was skeptical. Very happy with my choice of chain and the quality is very good. I wear it all the time. I’ve received compliments on my chain as well. Great purchase!

21 September 2025
Rated 5 out of 5 stars

I mean honestly these guys have the…

I mean honestly these guys have the best customer service I’ve ever encountered. So good actually that I thought it was too good to be true. It’s truly disheartening that we’ve came this far as a civilization people that good, honest customer service feels unbelievable..I would recommend anyone to become a customer to this excellent business. I’m eager to witness what growths they have as they move forward with their service! Thanks Balanzi! And God Bless!!!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

The original 8.5" bracelet had clasp…

The original 8.5" bracelet had clasp issues and it came off without my knowing. Balanzi came to the rescue...told me it would be covered under their guarantee and replaced it. Mucho kudo's to Balanzi for their excellent customer service. Highly recommend!!

18 September 2025
Unprompted review
Rated 1 out of 5 stars

The chain was not long enough

The chain was not long enough

6 September 2025
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Reply from BALANZI

Hello there,

We’re really sorry to hear that the chain wasn’t the right length. We stand by our lifetime warranty commitment, so we’ll gladly exchange it for you at no additional cost.

Please send us an email at support@balanzi.com
and mention my name in your message so I can personally assist you. I’ll make sure you receive the right size replacement completely free of charge.

Looking forward to your email!

All the best,

Paul
BALANZI Support

Rated 5 out of 5 stars

TOPKNOTCH

IT TOOK A LONG TIME TO RECEIVE MY ORDERS,BUT IT WAS MORE THAN WORTH IT.I CANT BELIEVE THE FLAWLESS QUALITY,THE DURABILITY.AND YOU REALLY CAN WEAR IT 24/7. I HAVENT TAKEN MINE OFF ONCE AND I SHOWER EVERY DAY,AND IT STILL LOOKS LIKE WHEN I FIRST GOT IT.IM A TRUELLY SATISFIED CUSTOMER,ITS THE BEST INVESTMENT I MADE THIS YEAR,BESIDES MY TRUCK!!!

4 September 2025
Rated 5 out of 5 stars

I love the quality and weight of the…

I love the quality and weight of the chains. However, although I'm not sure, it seems that when wearing the chains, my body feels weird, and it's hard to explain. My skin is not irritated, just odd. But still love them. Will be ordering the Cuban link bracelet soon.

4 September 2025

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