Balconette Reviews 

We had an excellent experience with Balconette from start to finish. The product quality is outstanding, and the installation process was smooth and straightforward (according to our builder!). We’re absolutely delighted with the result and love our beautiful new balcony.

Despite some issues and confusion around sizes (including receiving an incorrect size for one side of the railings), JP and the Balconette team far surpassed any of our issues with their professionals customer service. With every issue, they spent time walking through the details and providing helpful solutions.

We would recommend them unequivocally.

We are simply over the moon with our Juliet Balcony..many thanks to JP and to all his staff at Balconette...Brian Sandra.

Purchased x3 Balconette products, (x2 balconies & x1 glazed stair handrail). Superb quality, easy purchase, fantastic customer support. Highly recommend.

The product looks wonderful and the staff at Balconette were extremely helpful through every stage, even when they supplied the wrong glass sizes (mistakes happen) as they jumped into action to resolve it.

The frameless glass balustrade looks stunning and the company were able to provide the non standard height, which we had been unable to source elsewhere. It is well engineered and was relatively straightforward to install with clear instructions.
The black base plate cover was damaged in transit, but a replacement was delivered within a few days. Prompt and helpful responses to emails and phone calls. Very pleased with end product.

The balcony product is excellent. Really good to install which was made easy by reviewing the installation videos. A couple of minor issues were encountered which was easily resolved by a quick phone call. The finished job is perfect.

Balcony is over 10 years old and still looks fantastic. Unfortunately I needed to replace one of the wooden stair components and needed the installation parts to reinstall the glazing. Excellent post sales support.

Overall really good service from Balconette. I bought two balconies and balustrades from them and both were high quality and with good customer support. We had one little issue (partly my poor measurements) but they sorted it quickly and with no fuss or added expense. Jean-Philippe in particular went above and beyond to help.
Wouldn’t hesitate to recommend them for glass balconies.

The balustrade was very well engineered. It was fairly easy to put together. The instruction were well written. The only issue I had was when ordering the fixing kit. It was not made clear that there were various options to choose from, so I received the kit for fixing to concrete rather than wood. After discussions with the company,which were very productive,I believe they will be addressing this issue. Overall I found dealing with Balconette a very easy process. They go through each stage of design, from creating the CAD drawings from my measurements to producing the finished article. Would recommend them with no hesitation.

We have been looking for a balustrade system for a few months now and we specifically went to meet this company at the Grand Design show and found them unhelpful disinterested and on the edge of arrogant. We were given no confidence in the product and left feeling as if they didn’t want us to buy from them.

The process of design, quotation and delivery was very efficient. We’re delighted with our glass ballustrade, it came exactly as was ordered. We had one slight hiccup caused by the courier which JP quickly gave us a solution for. I was also extremely pleased with the hybrid system, it went together very easily, with clear drawings and instructions plus support from the Balconette website. I wouldn’t hesitate to recommend Ballconette.

We bought a Juliette balcony from Balconette in 2015 - but fast forward 10 years we had a glass panel explode. Jean- Philippe was able to retrieve the original order, identify the actual parts that needed replacing and send across an assortment of videos and PDFs showing the installation process. Great way of keeping the labour costs down whilst getting the exact installation we needed. Thank you!

Another excellent balcony system supplied by Balconette. My company always go to Balconette for juliet balconies and glass balustrades, so why wouldn't I use them for my own house. The sales and design team were very helpful on what was not the most straight forward project. And when a couple of pieces were found to be cut wrong, JP was extremely professional and helpful. The replacement parts arrived within a week and fitted perfectly. My wife and I are extremely happy and both look forward to recommending Balconette to our friends.

Good quality product at a fair price. delivered carefully by Andy Lee Trucking Company. See

Hi
Had a small issue with the glass , but after speaking to Jean-Philippe Ramdas who was extremely helpful and knowledgeable and after explaining the problem came up with a solution that resolved the problem to are satisfaction .
Roger

Instructions were terrible

Firstly, I think, they have shown great patience. My church and I began exploring ideas before we had the money and before we knew what we really wanted. What we knew was that we had to replace the existing balustrading if we were going to have a crush of mums and toddlers on the premises. As we got into the process, we were helped all the way. Now we have full satisfaction and yes it was two grandads (aged 82 and 76) who put the balustrading up!

Great service, amazing production team ready to sort any problem and answer to any questions

Through the whole process Balconette provided excellent support. I had a few issues with measuring but these were resolved quickly and very professionally. I wouldn’t hesitate to use Balconette again in the future.