Balgores Leasing Reviews 

871
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely professional, approachable, and transparent throughout the entire vehicle leasing journey, ensuring that every step remains simple and completely stress-free. Many consumers also appreciate the remarkably fast communication, rapid responses to all questions, and the seamless delivery of their new cars directly to their doorsteps. However, some people mentioned experiencing occasional delivery delays, minor scheduling hurdles, or frustrating challenges in obtaining clear updates regarding vehicle arrival dates from the team. A few reviewers also felt that communication could occasionally be improved when trying to track down exact handover times and final details.

What people talk about most

Service

Clients share positive opinions on service, highlighting an exceptionally smooth and professional experience... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional, approachable,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles frequently arrive on time and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, approachable, and very... See more

User experience

Customers had great satisfaction with the user experience, describing the process as clear, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Balgores sorted the whole process, we were returning and receiving a new car. Special thanks to Mark and Katie for their help and support. There was 1 issue with the car being re... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the car, and everything from choosing the vehicle right through to the pricing was excellent. Andrew made the whole process simple, clear, and completely stress-free. His commun... See more

Company replied

Rated 5 out of 5 stars

The service I received from Balgores leasing was top class. At every point Phil, Callum and Katie were not just professional but also helpful and kept me fully informed of the vehicle process. I... See more

Company replied

Rated 5 out of 5 stars

A professional company who are engaged and very much on the ball. Nothing was too much trouble and the process from selecting the vehicle to actually having it delivered was seamless. A special thank... See more

Company replied


Company details

  1. #8 of 38 best companies in Car rental service
  2. #14 of 91 best companies in Car dealer
  3. #10 of 37 best companies in Leasing service

Written by the company

Balgores Leasing Ltd was established in 1990 and has developed into one of the most successful contract hire brokers in the UK working closely with ALD Automotive, Alphabet, Arval, Novuna, Lex Autolease and Leaseplan, Santander & RCI. We are able to supply and manage any make of car or commercial vehicle. Relationships have been forged with all major motor manufacturers ensuring our customers benefit from the very competitive buying terms negotiated.


Contact info

4.9

Excellent

TrustScore 5 out of 5

871 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(871)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, all the staff were very informative and approachable, the whole process was painless and I had my new car within the month!

First time leasing but based on this experience, likely won't be my last!

6 January 2026
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Reply from Balgores Leasing

Thank you for your kind words! We’re please your first leasing experience was smooth and enjoyable, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Excellent Service

Quick response, great deal and kept informed throughout including after we took delivery
Charlie & Treena 5 stars.
Excellent service

17 December 2025
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Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Treena is an absolute gem!

Treena is an absolute gem!

I moved house between picking my car and having it delivered, which I’d mentioned from the initial sales call and they said shouldn’t be a problem if I do move, just provide new proof of address… however I moved the weekend before car delivery and called to let them know.. the finance company cancelled everything!

Treena to the rescue, she was polite, honest and so clear with communication, ultimately I owe it to her that I have a car today and I’m not stranded! Her commitment to getting things sorted was fabulous and she listened to me, which can be rare in the customer service industry. I felt like she understood my situation and genuinely empathised with me which will be the reason I recommend Balgores to others.

Give the girl a raise!

15 December 2025
Unprompted review
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Reply from Balgores Leasing

Thank you so much for taking the time to share such a thoughtful review. We’re incredibly sorry for the stress caused by the finance issue, but we’re absolutely delighted that Treena was able to step in and support you through it. Her professionalism, clear communication, and genuine care for our customers are exactly what we strive for, and your feedback truly highlights that. We’ll be sure to pass on your kind words to her — they’ll mean the world. Thank you again for your recommendation, and we hope you enjoy your new car.

Rated 5 out of 5 stars

Better than excellent!!!!

Once again, excellent service from Mark, Trena and Kayleigh. From start to finish, constant updates, no messing around and everything just gets done. Nothing but praise from us, this being the third time we have used them. Will definitely use again.

15 December 2025
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Reply from Balgores Leasing

Thank you so much for your continued trust and kind words. We’re delighted to hear that Mark, Trena, and Kayleigh once again delivered excellent service and kept everything running smoothly from start to finish. Your loyalty truly means a lot to us, and we look forward to supporting you again in the future.

Rated 5 out of 5 stars

Fantastic service from initial contact…

Fantastic service from initial contact right through to delivery.
Special mention to Charlie who I had numerous calls with to discuss sourcing is the right vehicle.
5 star service, we are very happy with our new VW ID5

1 December 2025
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Reply from Balgores Leasing

Thank you for the great feedback. We’re delighted to hear you’re happy with your new VW ID.5 and that Charlie provided fantastic service throughout. We’ll be sure to pass on your kind words—enjoy the new car!

Rated 5 out of 5 stars

BMW M5

I absolutely love the car, and everything from choosing the vehicle right through to the pricing was excellent. Andrew made the whole process simple, clear, and completely stress-free. His communication and professionalism were first-class, and he genuinely went above and beyond throughout.

There were some delivery issues along the way (none of which were the fault of Balgores), but Andrew handled every part of it superbly. He kept me updated at all times and even made calls outside of working hours to make sure everything stayed on track and that the car arrived as soon as possible.

He could not have done any more to help.
If you need a car, go to Andrew - you won’t regret it.

9 December 2025
Unprompted review
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Reply from Balgores Leasing

Thank you for such a fantastic review. We’re so pleased you love the car and had a great experience. Andrew will really appreciate your kind words, and we’re glad he was able to make the whole process smooth and stress-free. Enjoy your new car, and thank you for choosing us!

Rated 5 out of 5 stars

Best Service

Easy and quick service to use, best price and great customer service, always go back

5 December 2025
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Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Brilliant service

Clear communication, very helpful and did what they said they would do, when they said they would do it!

28 November 2025
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Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Had a good experience with using…

Had a good experience with using Balgores always there at the end of the phone if I had an questions.
The car arrived on the day all ok if I had any feedback would be to engage the client just before car drop off, as a reminder.

24 November 2025
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Reply from Balgores Leasing

Thank you for the business

Rated 5 out of 5 stars

A happy customer

A professional company who are engaged and very much on the ball. Nothing was too much trouble and the process from selecting the vehicle to actually having it delivered was seamless. A special thank you to Steve, Francesca and Kayleigh for all of their help and assistance. I would certainly recommend Balgores Leasing to others looking for a lease vehicle. A happy customer. Thank you.

9 October 2025
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Reply from Balgores Leasing

Thank you for your feedback! We’re pleased to hear that you had such a smooth and positive experience — it means a lot to our team. Enjoy your new vehicle!

Rated 5 out of 5 stars

went above and beyond

was looked after from start to finish, there is usually a 6 week delivery time on a new vechile, as I was withoiut a vechile they managed to get the vechile to me within 2weeks. excellent service!

21 November 2025
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Reply from Balgores Leasing

Thank you for your great feedback! We’re really glad we could speed up the delivery and get you on the road sooner. Delighted to hear you were looked after throughout—enjoy your new vehicle!

Rated 5 out of 5 stars

Excellent service

Excellent service. Super efficient and responsive. The best lease company by far that I have ever used.

24 November 2025
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Reply from Balgores Leasing

Thank you for the business!

Rated 5 out of 5 stars

Brilliant Delivery Experience – Cupra Born V3 from Balgores Leasing

I’m absolutely delighted with the delivery of my new Cupra Born V3 from Balgores Leasing. From start to finish, the service has been exceptional. The communication was clear, professional, and friendly throughout, and the whole process felt smooth and stress-free.

The car arrived in perfect condition and exactly as promised. The delivery team were punctual, helpful, and made the handover effortless. I couldn’t be happier with the overall experience—Balgores Leasing have truly delivered a first-class service.

Highly recommended!

20 November 2025
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Reply from Balgores Leasing

Thank you so much for your fantastic review! We’re pleased to hear how delighted you are with your new Cupra Born V3 and that the entire process—from communication to delivery—was smooth and stress-free. It’s great to know the car arrived exactly as expected and that our delivery team made the handover effortless. Enjoy your new car!

Rated 5 out of 5 stars

Great experience

I was kept totally informed and up to date from their friendly team during the process. Thank you to all at Balgores.

12 November 2025
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Reply from Balgores Leasing

Thank you for the business!

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