I am travelling Bali for 5 days now and have visited very many areas including Nusa Penida and Mt Batur. There are no problems at all with the telkomsel esim. I highly recommend it, especially if you... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Brilliant service from beginning. I had trouble trying to initiate my eSIM they helped me through the process even at 1am in the morning when we landed. Also they were gracious in solving the is... See more
Company replied
Easy setup and process! Everything working fine but had an issue with the sim calling so I reached out on WhatsApp and they replied instantly and fixed the issue within 5 minutes! Would definitely use... See more
Company replied
I travelled to Bali with my family, I purchased an eSIM from BaliEasy to see how 'easy' it was, and the Team at BaliEasy were super helpful and quite fast to respond via WhatsApp. I had my eSIM up a... See more
Company replied
Company details
Written by the company
BaliEasy is your all-in-one solution for everything you need in Bali, whether you’re visiting or staying longer! We provide a seamless experience by offering a range of services designed to make your time in Bali stress-free. From eSIM plans to keep you connected, car and bike rentals for exploring the island, and stunning villas for a comfortable stay, to visa assistance and exciting tours, we’ve got it all. Our goal is to combine convenience, quality, and local expertise, making BaliEasy the go-to choice for travelers and residents alike. Let us take care of the details so you can enjoy Bali to the fullest!
Contact info
Indonesia
- hello@balieasy.com
- balieasy.com
4.8
Excellent
99 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb service and prompt
15 April 2026
Unprompted review
Recommended 100%
I never had a service like this, they really try to help you if you have any inquiry. Also it has a good price. Recommended 100%
15 April 2026
Unprompted review
Reply from BaliEasy
Thank you so much for your kind recommendation, Jorge!
We really appreciate your support—it means a lot to our team. Looking forward to helping you again anytime you’re in Bali
Fantastic visa extension service
I used BaliEasy’s service to extend my EVOA, using the express option. I found the entire process very smooth, professional and… easy!
The team were always available on WhatsApp to answer my questions, and replied in a very courteous and friendly manner, which was so great.
Their advice on what to do at the Immigration centre in Ngurah Rai was perfect, as I was in and out in 15 minutes. I noticed that the regular queue was already up to 78 people at 8:15am in the morning, and each one was taking many minutes to process… so I am very grateful to have had the experience I did, thanks to the express option.
I highly recommend them to anyone extending their visa in Bali
6 April 2026
Unprompted review
Reply from BaliEasy
Hi Peter,
Thank you so much for your amazing and detailed review! We truly appreciate you taking the time to share your experience.
We’re really happy to hear that the express service made your Bali visa extension smooth and efficient, and that our team could support you clearly throughout the process. It’s great to know our guidance helped you save time at the immigration office as well.
Your recommendation means a lot to us, and we’re grateful for your trust. We’d be more than happy to assist you again anytime you’re in Bali 😊
Pretty easy process
Pretty easy process, selected the Express option and even though they had to deal with the national holiday and the immigration office being closed for nearly a week, they handled everything smoothly!
26 March 2026
Unprompted review
Reply from BaliEasy
Thank you so much for your kind review, River! We’re glad to hear the process felt easy and smooth, even during the national holiday period. We truly appreciate your trust in our service.
Very good support
Very good support, they helped me for creating my eSIM. Thank you
31 March 2026
Unprompted review
Reply from BaliEasy
Thank you so much for your kind review, Igor! We’re glad we could assist you with setting up your eSIM smoothly. Really appreciate your support 🙏
Awesome customer experience
Great price for our e-sims and when needed to contact customer service via WhatsApp they had us up and running within a few minutes. Would highly recommend and will use them again.
28 March 2026
Unprompted review
Reply from BaliEasy
Thank you for sharing your experience, Helen! We’re really happy we could handle everything smoothly for you, even during the holiday period. Appreciate your trust 🙏
Reply from BaliEasy
Thank you so much, Ahmed! We’re happy to hear everything was quick, easy, and well communicated.
Absolutely amazing customer support
Absolutely amazing customer support! I used Bali easy for 2 months in Indonesia and after the first month my esim expired I had to buy a new one by federal regulation, and had some trouble with the settings. Customer support via WhatsApp took excruciating time to help me through every single possibility and never gave up. I was almost ready to give up myself when they came up with the solution.
Please note the first month when I used Bali easy esim I had absolutely no problem setting it up or using it... so this issue was definitely something with my phone.
Since they are based on the Telkomsel network coverage is fabulous even on remote islands like Gili Air.
Their prices are the best that I found and a very important thing is they include a phone number which is useful for things like go pay or grab delivery etc in Indonesia.
I highly recommend BaliEasy esim and will continue to use them on my future trips to Bali!!
14 March 2026
Unprompted review
Reply from BaliEasy
Thank you so much for your amazing and detailed review, Yvonne! We truly appreciate you taking the time to share your experience.
We’re really glad our team could support you through the issue and find a solution in the end, your patience means a lot to us 🙏
Also, thank you for highlighting the coverage and local number benefits. We’re happy to hear it helped you stay connected even in places like Gili Air.
Looking forward to assisting you again on your next trip to Bali 😊
Great company
Great company! Exceptional customer service and communication. So helpful and always quick to respond to any questions. They go through everything with you! Would recommend for getting eSIMs or physical sims.
5 March 2026
Unprompted review
Reply from BaliEasy
Thank you so much for your kind words, Aisling! We’re really happy to hear you had a great experience with our team and found our service helpful and responsive.
We truly appreciate your recommendation and hope to assist you again on your next trip to Bali.
I extended my Bali Easy visa
I extended my Bali Easy visa, and the whole process literally took only 10 minutes! The next day I went to the immigration office just once and received my visa immediately. I am very grateful to the company and its staff — they work quickly, efficiently, and with respect for the client. I highly recommend them!
3 March 2026
Unprompted review
Reply from BaliEasy
Thank you so much for your kind review, Oksana! We’re really happy to hear that your visa extension process was quick and smooth, and that everything went well at the immigration office.
Our Bali visa service is one of our newer products, and we’re fully committed to delivering top-notch support with our expert team to make the process as smooth as possible.
We truly appreciate your trust and look forward to assisting you again in the future 😊
Great customerservice for any question…
Great customerservice for any question about e-sim. Fast reactions by whatsapp and pleasant communication.
2 March 2026
Unprompted review
Reply from BaliEasy
Thank you so much for your kind review, Marlien! We’re really glad to hear you had a great experience with our team and found our communication fast and helpful.
Perfect customer service
Note to self, remember the KYC form. I didn’t fully activate my eSIM but luckily I was able to chat with one of the team over WhatsApp. They got me set up in minutes. It’s almost midnight here and their rapid fire customer service saved the day! Can’t thank them enough.
20 February 2026
Unprompted review
Reply from BaliEasy
Hi Marcel,
Thanks so much for the lovely review. We really appreciate it.
We’re glad we could help you get everything sorted quickly, especially that late at night. That’s exactly what we’re here for.
If you need anything else along the way, just reach out. We’re always happy to help.
Seamless Connectivity & World-Class Support – A Must for Indonesia!
I hoghly recommend eSIM BaliEasy! Moving to a new country can be overwhelming, but getting my connectivity sorted was the smoothest part of my entire journey to Indonesia.
I reached out to them before my move, and they made the process of purchasing and pre-activating my eSIM incredibly simple. The onboarding process was intuitive and fast, but what truly sets this company apart is their WhatsApp customer service. It is truly top-notch.
Every time I had a question or needed to add an add-on to my plan, they responded almost immediately with clear, helpful explanations. It’s rare to find a team so dedicated to their customers' peace of mind. To the team at BaliEasy: thank you for your brilliant service and for making me feel supported from day one. You guys are doing an amazing job!
20 February 2026
Unprompted review
Reply from BaliEasy
Hi Hasan,
Thank you so much for taking the time to write such a thoughtful review. It really means a lot to our team.
We’re genuinely happy we could support you during such an important transition. Helping our customers feel confident and taken care of is always our priority, so your message truly motivates us to keep doing our best.
If you ever need anything while you’re in Indonesia, we’re just a message away. Wishing you all the best in your new chapter here!
Excelente service and personal…
Excelente service and personal assistance
16 January 2026
Unprompted review
Reply from BaliEasy
Hi Natt,
Thank you so much for your kind words! We truly appreciate your trust and are very happy to hear that you were satisfied with our service and personal assistance. It was our pleasure to assist you.
We look forward to helping you again in the future 😊
eSIM did not work - got refund after review!
This is a complete scam. The eSIM never worked. Five different people in Bali who deal with eSIMs tried to install it — all failed. Support refused to issue a refund for a service that does not function. I walked out of the airport with zero internet. Do not believe the promise that it will work upon arrival. Save your money and stay far away from this company.
After I wrote this - I got a refund! And thanks for that! 🕊️🙏
31 January 2026
Unprompted review
Reply from BaliEasy
Hi, thank you for updating your review and for confirming that you received the refund, we really appreciate it.
For transparency, we’d like to clarify the situation:
• You arrived in Bali on 31 January, and on the same day our team contacted you via WhatsApp to check whether the eSIM internet was working. This is part of our standard follow-up for all customers upon arrival.
• We received your reply via WhatsApp on 7 February.
• The eSIM could not be transferred to another device, as Indonesia requires IMEI registration for each device. Once an eSIM is installed, it is tied to the registered IMEI and cannot be moved to a different phone or different IMEI.
• After confirming that the internet was not usable on your device, we processed a full refund.
• Refunds typically take 3–14 business days, depending on the payment gateway and the customer’s bank.
We sincerely apologize for the inconvenience you experienced upon arrival and understand how stressful it can be to be without internet at the airport.
We want to reassure future customers that unused services are fully refundable, and we always take responsibility when a service cannot be delivered as expected.
Thank you again for the update, and we wish you a pleasant stay in Bali.
It was a smooth experience ordering…
It was a smooth experience ordering eSIM online directly. The site was quite clear. The activation process was also very clear in email. Because I wanted to get to use the eSIM right away because I’m already in Bali, I messaged the WhatsApp number and got a response in 1 minute!! Highly recommend this business.
20 January 2026
Unprompted review
Reply from BaliEasy
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that the ordering and activation process was smooth and that our team responded quickly via WhatsApp. It's great to know you're already enjoying your eSIM in Bali. Have an amazing time here, and feel free to reach out if you need anything! 🌴📱✨
Physical sim card ordered online works perfectly
I ordered a physical sim card online a month before travelling to Bali. The business contacted me by WhatsApp the following day to confirm date of arrival and hotel I was staying at and organised the sim card to be waiting at the hotel for me on arrival.
Clear instructions were given in the WhatsApp message received on arrival on the form I had to fill in, send another message back to Bali Easy and they registered the sim card. Was confirmed and working shortly after, handy to have a loval number for the Grab app etc. Sim card works well, was good value and hassle free. I would buy through this company again should I come back to Bali.
14 January 2026
Unprompted review
Reply from BaliEasy
Hi! Thank you so much for your kind and detailed review 🌟
We’re so glad to hear everything went smoothly — from the WhatsApp coordination to hotel delivery and SIM activation! It's great to know it made things easier for your trip, especially using local services like Grab 🚗📱
We’d be absolutely happy to assist you again anytime you return to Bali.
Safe travels and see you next time! 🌴☀️
— The BaliEasy Team
Had to do KYC so esim wasnt active…
Had to do KYC so esim wasnt active immediately. They replied on WhatsApp within 5 minutes and reviewed KYC within 10 minutes.
1 January 2026
Unprompted review
Reply from BaliEasy
Thank you for your feedback!
Yes, KYC is required to activate the eSIM as part of local regulations. We’re glad we could assist you quickly and complete the verification within minutes.
If you need any help in the future, feel free to reach out, we’re always happy to help.
Best prices and fast excellent customer…
Best prices and fast excellent customer service. Cheers!
27 December 2025
Unprompted review
Reply from BaliEasy
Thank you for the great feedback, James! We’re happy to hear you enjoyed our fast service and pricing. Cheers, and hope to serve you again soon!
E sim Bali
very, very good assistance from the team.very quick and sharp.very rare with the services. overall super satisfied!
20 December 2025
Unprompted review
Reply from BaliEasy
Thank you so much for your kind words! 🌟
We're thrilled to hear that you had a great experience with our team. Fast and sharp service is what we aim for — and we're so glad it made a difference! 😊
Let us know if you ever need anything else.
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