Birthday balloon arrived promptly as promised, but due to Christmas had to be a few days early and I was afraid it would lose its lift in the intervening days. Needn't have worried - it's still floati... See more
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Balloons somehow survived being delivered two days earlier than requested to an empty house and left outside during Storm Eowyn. That did not make up for the surprise on my wife's 40th being completel... See more
Company replied
Balloon buying a breeze! It was recently my nieces 18th birthday and living abroad I was unable to attend her party. What better way to celebrate than having a big inflatable balloon rise out a box. S... See more
First time using "Balloon in a Box" as my son was at Uni for his 21st,l thought it would be a nice surprise for him. Really pleased with the communication with the progress of the delivery,It was rece... See more
Company details
Written by the company
Send a beautiful balloon bouquet with ballooninabox.co.uk
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4.3
Excellent
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Arrived on time
1 April 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hello,
Thank you for your review! We're pleased to hear that you are happy with your order.
Kind regards,
The Balloon In A Box Team
Arrived when I asked for the…
Arrived when I asked for the delivery....Grandson was delighted.
Sometimes I have a bit of trouble with the website as I'm not very good with techy stuff.....but balloons and service is 2nd to none!!
1 April 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hi Kathy,
Thank you for leaving your review! It's great to hear how happy your grandson was with his balloon gift.
Do let us know if you have any suggestions on how we can improve the website and we will be sure to pass that on for you. Alternatively if you would prefer to give us a quick call to place any future orders you can do so on 0845 486 2060.
Kind regards,
The Balloon In A Box Team
Excellent balloons they have lasted…
Excellent balloons they have lasted nearly a month and beautiful flowers defiantly will order again a huge thank you.
1 April 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hi Carla,
Thank you so much for your lovely review! We're pleased to hear how happy you are with your order and that you were able to enjoy the balloons for so long.
Kind regards,
The Balloon In A Box Team
Great service no complaints at all!
1 April 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hello,
Thank you for sharing your review! We're pleased to hear that you were so happy with your order. Please just let us know if we can help with anything in the future!
Kind regards,
The Balloon In A Box Team
Delivered late
Product was fine but delivery was late. [Update] balloon box informed me it sas delivered on time it must have been an issue with the team that received the delivery.
1 April 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hi Sian,
Thank you for taking the time to leave your review. However, we have checked the order details and tracking information and can confirm that delivery was recorded on your chosen delivery date of 11/02/19. Please do not hesitate to contact us quoting your order reference number (201707) if you wish to discuss this further.
Kind regards,
The Balloon In A Box Team
Fantastic..
Fantastic... still bobbing around several weeks later !! Great company will use agiain
1 April 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hi Sam,
Thank you for taking the time to leave a review! It's great to hear how long the balloon is lasting, and we're pleased to hear how happy you are with your order!
Kind regards,
The Balloon In A Box Team
The balloon arrived on the requested…
The balloon arrived on the requested date and is still floating, almost full, two months later! The chocolates were good, too.
9 March 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hi Tina,
Thank your for your lovely review! We're so pleased to hear that the recipient has been able to enjoy their gift for so long! Chocolates are always a good idea in our eyes! :-)
Kind regards,
The Balloon In A Box Team
Great service.Delivered on time .Would…
Great service.Delivered on time .Would highly recommend
9 March 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hi Terry,
Thank you for your review - that's great to hear! We hope your recipient enjoyed their gift.
Kind regards
The Balloon In A Box Team
Reply from BalloonInABox.co.uk
Hello,
Thank you for taking the time to leave a review for us! We're pleased to hear how happy you are with your order.
Kind regards
The Balloon In A Box Team
The ordering process was nice and…
The ordering process was nice and streamlined and delivery was on time. I don't know if the receiver liked them because I was dumped between the time I ordered them and when they were delivered.
But the sites service was nice
A+
8 March 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hi Shel,
Thank you for taking the time to leave a review with us. We're very sorry to hear this!
Kind regards
The Balloon In A Box Team
Delcovered on time and well package
Delcovered on time and well package, one month later and still going strong, excellent quality
1 March 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hi Sarah,
Many thanks for your review! It's great to hear that the balloon is still being enjoyed after all this time!
Kind regards,
The Balloon in a Box Team
My sister was thrilled with the…
My sister was thrilled with the balloon. It arrived on time and was nicely packaged.
Thank you for a very efficient service.
1 March 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hello,
Thanks for taking the time to share you're review! It's great to hear how pleased your sister was with her gift!
Kind regards,
The Balloon in a Box Team
Product is perfect and well presented…
Product is perfect and well presented will happily use again.
1 March 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hello,
Thank you so much for your review! We're glad that you were happy with your order and hope to work with you again in the future!
Kind regards,
The Balloon in a Box Team
Quick and easy.
Quick and easy.
My son loved his surprise birthday balloons in a box.
1 March 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hi Helen,
Thank you for your review and sharing your order experience! It's great to hear how happy your son was with his gift!
Kind regards,
The Balloon In A Box Team
Delivered in good time and reliably…
Delivered in good time and reliably even at xmas. Good value. Thank you.
25 February 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hi Lorraine,
Thank you for your review and for sharing your experience! We're pleased to hear that you are very happy with your order and hope that your recipient loved their gift!
Kind regards
The Balloon in a Box Team
New Baby
Ordering easy and delivered as promised. Only disappointment was they didn't have my chosen balloon available so sent replacement. Have no idea what that was!
25 February 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hello,
Thank you for taking the time to leave a review and share your experience! We're pleased to hear that you were overall very happy with your order.
We always leave our balloon gifts inflated in our studio for at least 2 hours to check for any potential slow leaks. The balloon that you selected was the last of that particular design that we had in stock and unfortunately it had began to deflate in this time.
Our decorating team will always take care to choose an alternative balloon that is as close as possible to the balloon originally chosen if we are unable to contact you to discuss your preferences.
We hope that your recipient enjoyed their gift!
Kind regards
The Balloon in a Box Team
You Don't Get What You Order
Ordered a balloon for my daughters 21st birthday from this company and wish I'd chosen a difference company now. All of my colour choices were ignored (I ordered lilac and purple and was sent grey and pink) Also missing was the confetti, the tissue and the cellaphane! It was literally just a balloon with grey ribbon and a pink weight in a box. Their excuse was that these items are free but with the price they charge you would not buy without these extras. They are essentials to the product, the sweets/chocs are a a welcome freebie/additon though. I was offered a £2 refund but am still very disappointed with their product, their presentation and their customer service.
I really would suggest you use Balloon Monkey instead. I so wish I had
25 February 2019
Unprompted review
Reply from BalloonInABox.co.uk
Hi Wendy,
We are very sorry to receive this feedback from your recent order with us.
We allow customers to select the colour of their ribbon and tissue paper but do reserve the right to substitute these if the chosen colour is out of stock.
It was very disappointing for us to hear that some of the "in the box extras" were missing from your order. Unfortunately this was a case of human error and as discussed we have raised this with our decorating team to put a procedure in place to ensure that this does not happen again.
We always take time and care to ensure that our balloons look their very best as we want every recipient to love their gift. We are sorry that you were unhappy with the presentation of your balloon and with the service that you had received. We had responded to your email within 2 hours and offered a partial refund by way of an apology.
Kind regards
The Balloon in a Box Team
Great service
1 December 2018
Unprompted review
Reply from BalloonInABox.co.uk
Hello,
Thank you for your kind review! We're pleased to hear that you were happy with your order.
Kind regards
The Balloon in a Box Team
Mostly good
Mostly good, delivered on time. Choc pizza well received! Disappointing that there was no sparkly confetti/ sprinkles in the box with the balloon- other companies do this and it is a lovely sparkly surprise when the box is opened.
1 December 2018
Unprompted review
Reply from BalloonInABox.co.uk
Hi Suzannah,
Thank you for taking the time to leave a review. We often receive positive comments about our chocolate pizzas so we're glad to hear that the recipient also enjoyed this!
We are disappointed to hear that you did not receive any confetti with your order as this should have been included. Unfortunately this was due to human error and we have discussed this with our decorating team.
Kind regards
The Balloon in a Box Team
Super fast delivery great chocolate…
Super fast delivery great chocolate pizza too balloon still going strong week3!
28 November 2018
Unprompted review
Reply from BalloonInABox.co.uk
Hi Patricia,
Thank you for your review! We're so pleased to hear how happy you were with your order. We agree, the chocolate pizza is delicious!
Kind regards
Balloon In A Box
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