Bambee Reviews 1,613

TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

I was overbilled at a much higher tier without my consent. I tried Bambee HR at the “teaser” introductory rate and recieved good advice on a single problem. The introductory rate then converted... See more

Rated 1 out of 5 stars

Avoid at all costs. This is a scam. They have no way to download your files. They do not respond. Most of the “advice” you get is from AI chatbots. They successfully defrauded us out of thousands of d... See more

Rated 5 out of 5 stars

My experience at Bambee HR has been great thus far. I run a small business in San Diego and as you may know, there are lots of rules in California, and then San Diego County adds its own level of comp... See more

Rated 5 out of 5 stars

HR Manager, Sierra from Bambee, is an absolutely delight to work with! From what I can tell, Bambee has done a great job with diving the work load, allowing Sierra to assist me in a timely manner. Whi... See more

Company replied

Company details

  1. Human Resource Consulting
  2. Business and IT Consulting agency
  3. Business-to-Business service

Information provided by various external sources

Our innovative approach to HR brings you a dedicated HR Manager to help with everything from written policies to terminations, an in-depth HR audit to assess your current business, find compliance gaps, and build a roadmap for fixing these gaps, plus a self-service portal to centrally store your HR documents AND manage electronic signatures by your employees.


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
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Rated 4 out of 5 stars

personnel support

personnel support, I think Bambee does a great job supporting me with live HR support when having employees issues...having immediate response to employees situation is critical to the company...being able to respond back to employees within days...

15 December 2022
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Reply from Bambee

Mike,
Thank you for your feedback and 5-Star rating. I am excited that you were pleased with the level of support you have received.

Rated 5 out of 5 stars

Brittany is top rated!

Brittany is great to work with and does an excellent job helping take care of our HR needs.

8 January 2023
Unprompted review
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Reply from Bambee

Jacob,
Thank you for your feedback! Your Dedicated HR Manager, Brittney is awesome. We are happy you are pleased with the support you have received.

Rated 1 out of 5 stars

Terrible Service, HR Rep is MIA when needed most

The quality of service has gone downhill since we signed up nearly two years ago. Our HR rep is nowhere to be found, and Bambee customer support is unresponsive to our emails. We've waited six weeks for simple changes to an HR policy, and have spent hours trying to get them to provide basic service. Even after promising they'd get the issue resolved, they disappeared on us leaving us to fend for ourselves. Meanwhile, our company operations are limited as a result. Not what you'd expect from a company you pay to manage HR. Separately, we found that they added additional fees to our subscription without disclosing it.

Bambee seems to reply to every review here asking unhappy customers to email them at their help@ email address. Well, we've already done that a number of times and they are MIA. Perhaps they should spend less money on reputation management, and more on serving their customers.

6 January 2023
Unprompted review
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Reply from Bambee

Isaac,
Thank you for taking the time to share your feedback with us. I’m sorry to hear that this was your experience. We’re moving fast to improve our customer experience, and it’s unfortunate to see that we missed the mark with you. Please know that I will be looking into this for you to ensure that this does not happen again. We want to make this right for you and have reached out to you for a resolution.

Rated 5 out of 5 stars

Great First Impression!

I think it's awesome that this company reached out so quickly after I expressed interest. Ethan J in the call center was extremely professional and knowledgeable and was able to answer all of my questions with confidence.

5 January 2023
Unprompted review
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Reply from Bambee

Madeleine,
Thank you for your feedback and 5-Star rating! Ethan J is great. I am excited to read you were pleased with the support you have received.

Rated 5 out of 5 stars

Customer Satisfaction Review

I have been with Bambee now for over a year. I just renewed my membership for another year. As a small business owner, I wanted HR help which was NOT available until I found Bambee. The HR manager I dealt with were all excellent and friendly. I worked with Eric and currently with Jenny and she is amazing. Very professional and courteous. Thank you Bambee.

16 December 2022
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Reply from Bambee

Sarkis,

Thank you for the feedback and 5-Star rating. I agree, Jenny is amazing. We appreciate your kind words.

Rated 5 out of 5 stars

Bambee is a great HR resource

Bambee is a great HR resource, and they are always expanding and improving what they do to make that balance between employer and employee as functional and fair as possible.

20 December 2022
Unprompted review
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Reply from Bambee

Dan,
I appreciate you taking the time to provide feedback and a 5-Star rating! We aim to do a great job and your praise lets us know we're doing our job!

Rated 5 out of 5 stars

In my small business

In my small business, I seldom hear "I can take care of that" and I hear this often from Sheryl, my Bambee HR consultant. I am so glad to have rewritten my handbook/HR policies. Sheryl and the Bambee platform have made it easier to create, deliver, sign, and store this information.

15 December 2022
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Reply from Bambee

Shawn,
Thank you for your feedback and the 5-Star rating! Sheryl is a great Dedicated HR Manager. We appreciate you providing glowing and detailed feedback.

Rated 5 out of 5 stars

Using Bambee has really been an easy…

Using Bambee has really been an easy experience. Lots of great information and a great response time. We aren't big enough yet to have a full time HR person but we don't feel exposed since we have help from Bambee. Our HR Manager Natalie has been amazing! she responds quickly and always seems to have the right answer for us.

12 December 2022
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Reply from Bambee

Vic,
Thank you for the outstanding review and the 5-Star rating! We're delighted your experience with Bambee HR and your dedicated HR Natalie was wonderful!

Rated 3 out of 5 stars

Bambee has been ok.

Bambee has been ok. They have made many abrupt changes this past year some I hope are good but yet to see. Replies have been inconsistent and a few haven't been answered and we've had to reach out again to double check on questions. Our account manager has been good overall.

9 December 2022
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Reply from Bambee

Fernando,
Thank you for the feedback. I apologize that you did not have a 5-Star experience with Bambee. We always strive to support our small business customers and their employees. Please reach out to our Customer Support Team help@bambee.com if you need additional assistance.

Rated 5 out of 5 stars

Great Customer Service

Reliable and timely response to a request. Very good customer service. Knowledgeable and competent HR staff.

29 November 2022
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Reply from Bambee

Vasco,
Thank you for trusting us with your HR needs. I appreciate you taking the time to provide us with feedback and a 5-Star rating!

Rated 5 out of 5 stars

Bambee Is Essential to Our Business

My HR professional, Marlene, is always knowledgeable, clear and comforting. Timely responses and concise guidance really help with the most mild or "wild" HR issues. Definitely one the the best services our company has. Bambee is a lifesaver!

12 December 2022
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Reply from Bambee

Andrea,
Thank you for trusting us with your HR needs. We appreciate you taking the time to provide feedback and a 5-Star rating! I will share your comments with Marlene and the Bambee HR Team

Rated 5 out of 5 stars

Satisfied Customer

Megan Winters is a wonderful HR manager. She is very helpful, knowledgeable, and gets the information I request in a timely manner. I really appreciate all her help!

7 December 2022
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Reply from Bambee

Tracy,
Thank you for the outstanding review and 5-Star rating! I am delighted your experience with Megan, your Dedicated HR Manager was wonderful!

Rated 5 out of 5 stars

My HR Manager feels part of my office!

My HR Manager is very reaponsive and seems like she is right in my office and a part of my team!

12 December 2022
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Reply from Bambee

Brandon,
Thank you for your feedback and 5-Star rating! It's excellent you enjoyed and appreciated your Dedicated HR Manager's support.

Rated 5 out of 5 stars

Love Rachel and Bambee

Love Rachel and Bambee, it has made life eaiser for sure!

2 December 2022
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Reply from Bambee

Tim,
Thank you for the love, feedback and 5-Star rating! I value your feedback.

Rated 5 out of 5 stars

Highly Recommend

Our point person, Marlene, is an incredible asset to our team. It is great to be able to operate our business effectively knowing we have the team at Bambee to have our backs and allow our staff to feel safe and free to express any concerns they may have. Highly recommend.

1 December 2022
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Reply from Bambee

Ryan,
Thank you for the fantastic review and 5-Star rating! I am thrilled you had such a wonderful experience with your Dedicated HR Manager Marlene!

Rated 5 out of 5 stars

Bambee has helped saved our company…

Bambee has helped saved our company save so much time trying to process new policies and being available for fast advice on employees issues. Having Bambee available has helped me be able to effectively communicate risks to management so they can make the most informed decisions.

16 November 2022
Bambee logo

Reply from Bambee

Michelle,
Thank you for trusting Bambee with your HR needs. I appreciate you taking time to provide us with feedback!

Rated 5 out of 5 stars

Jenny

Jenny, our HR manager, is THE BEST! Always responsive, friendly, and thorough.

9 December 2022
Bambee logo

Reply from Bambee

Erin,
I agree, Jenny is THE BEST! Thank you for the 5-Star rating and feedback!

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