Bamboo Dental Reviews 

1,289
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their welcoming demeanor and highly accommodating nature during every single visit to the clinic. People note that the dental procedures are thoroughly explained right from the beginning, making everyone feel completely relaxed and well-informed. Some people also felt that specific scheduling adjustments and minor fitting tweaks required careful coordination, though the final outcomes completely exceeded expectations. Consumers enthusiastically highlight these remarkable physical transformations, expressing deep gratitude for the renewed confidence they now feel in their everyday lives. Reviewers consistently emphasize the outstanding attention to detail provided throughout all stages of the treatment process.

What people talk about most

Staff

People report positive experiences with staff, describing them as exceptionally friendly, professional, and... See more

Service

Clients share positive opinions on service, highlighting helpful staff and smooth appointments from start to... See more

Product

Customers consistently note positive experiences with product, expressing immense satisfaction with their... See more

User experience

Consumers find user experience to be exceptionally positive from start to finish. Reviewers frequently... See more

Quality

Users describe positive interactions with quality, expressing immense satisfaction with their dental results... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just completed my six month smile treatment with Aisha Sheikh and I couldn’t be happier with the results. From start to finish, the whole process was smooth, professional, and surprisingly quic... See more

Rated 5 out of 5 stars

I had the 6 month smile fixed braces, top and bottom ( was 8/9 months instead) whitening and 4 top teeth bonded. Couldn't be happier with the outcome. Sam listened to everything I wanted (although I p... See more

Rated 5 out of 5 stars

All the staff were always so polite and friendly, from booking the initial consultation to the last appointment. Always so helpful and ready to answer any questions. I had fixed braces with Dr Tom an... See more

Rated 5 out of 5 stars

I started my invisile journey with Tom a year ago, today I had my last apppintment and my bridges fitted , to say I am over the moon and so so happy is an understatement, from my very first appointme... See more


Company details

  1. #1 of 16 best companies in Dentist
  2. #1 of 10 best companies in Cosmetic Dentist
  3. #1 of 13 best companies in Dental clinic

About Bamboo Dental

Written by the company

Bamboo Dental are a Private and Cosmetic Dentist based in Cardiff. We feel that every person deserves to have a happy smile to share with their loved ones. That's why we stay open late during the week as well as keeping our doors open for you on Saturdays. We are proud to have a fantastic team at Bamboo that are not only incredibly friendly but are also nine times award winning. Our treatments span from; teeth straightening (including Six Month Smiles® and Invisalign®), Cosmetic & Composite Veneers and Implants. We really pride ourselves on the care we give to our patients and take all feedback on board so that we can continue to create the best experience possible for you, our patients.
Six Month Smiles
Invisalign
Veneers

Bamboo Dental | Dentist in Cardiff

Written by the company

We strive to keep our patients smiling!
At Bamboo Dental our patients are incredibly important to us. We always aim to go above and beyond to give them the best experience possible.

Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,289)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with my new smile

Im in my 40’s now and finally made the decision to get my bottom teeth straightened. I had 6 month smile option. I went back and fore over whether or not to do it. I have TMD and my jaw can get stuck open for long periods of time. I also have an anxiety disorder which doesn’t help. I explained all this to my dentist - Dr Oli Spencer. He was amazing and explained everything to me in the consultation and the following appointments when I decided to go ahead. Oli was very considerate of my jaw issues and allowed me to move my jaw as needed. Fitted me in when I was panicking about little things. Encouraged me to trust the process and treated me with kindness. And his assistants were also extremely kind and reassuring. It was 6 months from the initial appointment but I actually only had the braces on for 4 months. I was worried about tooth sensitivity so I wanted to wait a while and make sure everything is okay. It’s been almost 3 weeks since I had them off now and I’m so happy with the final result. Can’t recommend Oli and the whole Bamboo team enough.

12 September 2024
Rated 5 out of 5 stars

The service was first class throughout…

The service was first class throughout my treatment. I had major issues with my braces constantly breaking them (It took me until the final month to realise I was chewing too hard) and Tom and the team were extremely patient with me. Any issues I had were dealt with promptly and professionally. My teeth now look lovely and I have regained the confidence to smile! Thank you Tom and all the team at Bamboo Dental!

13 September 2024
Rated 5 out of 5 stars

Thanks so much to Oli Spencer and Team ⭐️⭐️⭐️⭐️⭐️

Thanks so much to Oli Spencer and Team! ⭐️⭐️⭐️⭐️⭐️

Where do I start!

I contacted Bamboo Dental back in March 2024.I had a consultation with Oli and spoke about all my concerns with my teeth. I have a chipped tooth and was worried how wonky they looked. We discussed what route would be best for me and suggested the 6 Month Smile Plan. Every appointment was enjoyable and very welcoming! Oli and his team were very knowledgeable and answered any questions or concerns I had. My braces came off in August and finished the Bonding Treatment today!

I cannot thank the team enough! Huge thank you to Oli for making me feel confident! Will definitely be recommending to family and friends!

Thanks,

Ellouise!

10 September 2024
Rated 5 out of 5 stars

Bamboo dental were professional…

Bamboo dental were professional friendly and dedicated to what I wanted to achieve from start to finish. I had my 6 month smile with Dr Oli Spencer and he went above and beyond. I'm so pleased with the final result.

5 September 2024
Rated 5 out of 5 stars

100% recommend them…

I initially wasn't fully happy with the results after my braces came off and left a review stating the reasons that even though the service off the dentists and staff were excellent I had 1 tooth that was still a bit crooked and my new crowns at the front were really shiny and had a dip in 1. The owner reached out to me and asked me to go in and discuss things. He agreed with my concerns and offered a solution. I had new crowns made and replaced and instead of having the braces back on had the 1 tooth leveled out with bonding. I can honestly say my teeth are now perfect and even with my initial concerns the practice completely did everything they could to give me a perfect smile. I would and have 100% recommend them. Thankyou to everyone at the practice.

8 September 2023
Unprompted review
Rated 1 out of 5 stars

Not all happy customers

I spoke to a colleague of mine today who had a partner that went to get his teeth straightened at this establishment a few years back.

Everything was going ok until one visit when one lady that works there (ex dentist I believe) who he had never seen up til that day, adjusted his teeth incorrectly and as a result it killed the nerve and the top of tooth went black after a few days. When the lady who performed the over adjustment was questioned by him on his next visit, she told him that this sometimes happens and took no responsibility or liability that she did anything wrong. He waited til the end of his treatment, all the time feeling depressed that he has this dark shade at the top of one of his incisors (the front four teeth) as thats not what he saved up to pay for. At the end of the treatment it had seemed to had gotten worse. But he was told nothing could be done, the lady responsible for the over adjustment wouldn't admit she'd made a mistake and even after the whitening service was performed, the dark shade at the top of his tooth was still showing through and had spread to almost a quarter of the way down from the gum line. I asked my collegue what happened after that? The answer was nothing, he wasn't 100% satisfied but Bamboo offered no compensation for this gross negligence neither was he offered no apology as this would admit that they made a mistake.

I'm writing this because I was thinking of using their service but as it turns out, the personell that work there might not even be qualified orthodontists, I will research them further to find out if this is true.

I'm writing this review to let others know that as good as all these good reviews are, there are unhappy customers too, so please keep this in mind that things can go wrong and do some research before you allow any company to perform any life changing procedures on yourself. The results aren't 100% guaranteed.

I won't be using their service though, as I just don't feel comfortable with an establishment that doesn't own up to its mistakes or try to rectify them and if they aren't even qualified orthodontists then I struggle to see how they have any business performing such procedures that could affect a person's well being and mental health for the rest of their life. Thank you for reading. I wish you all the best in whatever decisions you make in life.

28 August 2023
Unprompted review
Rated 5 out of 5 stars

Perfection

I travelled from the Midlands to have my teeth done with Sam and I am ecstatic with the results. Sam is a true perfectionist and really made sure my teeth still looked natural which was really important to me. His nurse Migle is very caring and always did a good job too.

6 August 2024
Rated 5 out of 5 stars

Composite bonding at Bamboo

They were very professional at all times. Sam communicates brilliantly and I was made to feel very comfortable with my queries and questions. Sam was very careful and extremely thorough in his work. I am a very happy customer. Thank you so much.

5 August 2024
Rated 5 out of 5 stars

The whole experience was brilliant

The whole experience was brilliant, from start to finish. Everyone at the surgery is very professional, informative and friendly. Absolute buzzing with the results after having the 6 month smile treatment. Couldn’t recommend enough.

17 April 2024
Rated 5 out of 5 stars

Super happy with new smile

I cannot stress enough how good my experience has been with Bamboo. From the very first phone call to the day my braces came off. The staff have been friendly, informative and supportive.
The treatment journey was explained in detail to me and expectations set from my first assessment appointment.
Every appointment I had an explanation on what we working on to create the smile I wanted.
I had composite bonding also as part of my treatment and again the experience was amazing, we discussed my options and what I'd like my teeth to look like. I couldn't be happier with the outcome, the amount of compliments I have had these last couple of weeks has been quite overwhelming. I smile with confidence in photos and everyday life for the first time in 30 years.
I am so glad I picked Bamboo Dental for my treatment. Amazing amazing amazing. Thank you Bamboo Dental

15 July 2024
Rated 5 out of 5 stars

Perfect smile for my wedding day!

Everything about my treatment at Bamboo was amazing. The staff, service and quality of treatment was everything and more than I expected. A special thank you to my dentist Sam who got my teeth looking perfect just in time for my wedding even though it was tight for time he was determined to get me there and I was beyond grateful. Going from someone who hated smiling and certainly never showed her teeth to someone who can’t stop showing her teeth off and smiling all the time is very special and all thanks to bamboo.

13 July 2024
Rated 5 out of 5 stars

Fantastic experience and brilliant results

I had a fantastic experience with Bamboo Dental. I’d been wanting to have my teeth straightened for many years, and finally decided to have a consultation. At the first appointment, Dr Tom checked the health of my teeth, took X-rays and then talked me through the options, explaining the pros and cons. There wasn’t any pressure to decide there and then, but I went with fixed braces. The appointments for the whole course of treatment were arranged and it was great to have early morning appointments to fit with work. Tom was an excellent dentist and took time at each appointment to explain any changes to the braces and let me know how treatment was progressing. The final results were fantastic and the process was smooth. There were never any delays and I was always seen at the appointment time. The dental practice was clean, well organised and all the staff were very friendly. Thanks to everyone at Bamboo!

12 July 2024
Rated 5 out of 5 stars

Lifechanging

From start to finish the entire process was sweet and seamless. I went in for a consultation in January with the goal of completing the 6 month smile programme in time for July before my holiday and they delivered. I have now finished my treatment in time for my holidays with the support of the guys catering to these needs by booking in extra appointments, ensuring my retainer took priority so It came back in time. Oliver has changed my smile and I am over the moon. and If i ever considered more cosmetic dental work in the future (It would be hard to top what I have now) this is the only place I would consider 100/100

11 July 2024
Rated 5 out of 5 stars

Bamboo Dental. Very professional and friendly

Prior to visiting Bamboo Dental I had seen a couple of dentists to carry out the treatment I needed. And from the 1st minute of the 1st appointment I felt comfortable and reassured that they were the dentist for me. Im so glad and feel I made the right choice. Throughout the whole treatment and follow up I can only say I am very pleased with my treatment and would highly recommend to anyone. Bamboo were very professional and friendly from start to finish. Thank you.

1 July 2024
Rated 5 out of 5 stars

From start to finish everything was…

From start to finish everything was great at Bamboo. I was unsure whether I could have Invisalign treatment as I had bad crowding and out of line teeth, but Dr Tom Evans assured me that the treatment would work, and it worked out better than I could have hoped for. I am really please and would highly recommend.

19 June 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look