Bandwerk Reviews 

1,014
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I have purchased multiple bands and an airtag case from Bandwerk. Their products AND packaging are amazing. Great quality and given the shipping is from Germany to the US, I'd say it was quicker than... See more

Rated 5 out of 5 stars

This review is for the iphone 15 pro max titanium case. The quality and craftsmanship of this case has no equal. Grade 5 titanium sides feels like real phone and leather back exceptionally sof... See more

Rated 1 out of 5 stars

I recently ordered a strap which I’m trying to return as the colour is different to the online picture. I’ve emailed them 3 times over a 4 day period - to their ‘info’ address, Helena (who’s named... See more

Company replied

Rated 5 out of 5 stars

I’m more than satisfied with quality of product. I would like though that I have not need to create post address in Germany to grt this product. Shipping to all EU states would br appreciated.

Company details

  1. Fashion accessories shop
  2. Cell phone charging station
  3. Leather goods supplier

Written by the company

Bandwerk – Exklusive Premium-Accessoires für alle deine Apple Geräte! Bandwerk steht für hochwertige, handgefertigte Accessoires aus edelsten Materialien – speziell für Apple Watch, iPhone, AirPods und AirTags. Unsere Designs vereinen traditionelle Handwerkskunst mit modernem Stil und höchster Qualität. Wir verwenden hochwertige Materialien wie echtes italienisches Leder, vegane Alternativen und historische Materialien wie Oldtimer-Leder. Jedes Produkt wird mit Liebe zum Detail gefertigt und perfekt an Apple-Geräte angepasst – von Apple Watch Armbändern über iPhone-Hüllen bis hin zu AirPods-Cases und AirTag-Anhängern. Bandwerk steht für nachhaltige Produktion, innovative Designs und erstklassige Qualität. Entdecke das perfekte Accessoire für dein Apple-Setup. ➡️ Mehr auf bandwerk.de


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 90% of negative reviews

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4.3

All reviews

(1,014)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality products and fast delivery.

I ordered a leather Stockholm Apple Watch strap and the quality is excellent. It’s great that you can choose the colour of the metal fastenings - the graphite stainless steel matches my watch perfectly. Really quick delivery too.

15 December 2022
Unprompted review
Rated 5 out of 5 stars

Great product and great service.

Great product and great service.

I think an online shop should be rated on both.
The products are awesome, and really great quality for the money.
The delivery companu (UPS) messed the delivery up, and the customer support for Bandwerk where quick and just send a new order imidiately to my work adress.

16 February 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous Product

Purchased an iPhone case and whilst the delivery with UPS wasn’t the best, I couldn’t fault BandWerk at all. The product is stunning and screams high quality. Would definitely recommend.

27 June 2022
Unprompted review
Rated 5 out of 5 stars

Bandwerks is a fantastic company.

I ordered a case for my new iPhone 13 Pro. I love quality things and this phone case is fantastic. I researched several luxury phone cases and Bandwerks is the best one I found. I was a little hesitant buying an item from another country but the sale a delivery was flawless. When the case arrived the presentation and packaging was very impressive. I was pleasantly surprised when the case fit the phone perfectly. I can tell you Bandwerks is a great company selling very high quality products.

28 January 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Bandwerk

I just received my first purchase from bandwerk. I ordered a Berlin style black band for aws7 also iPhone mini case.

The quality is beyond amazing. I’m slightly in shock, and feel like I will have more orders from this company in the future. The shipping was extremely fast.

I would recommend this company!

My birthday is on Monday.
Happy birthday to me 😜😎

Thank you Bandwerk 🥰

22 January 2022
Unprompted review
Rated 5 out of 5 stars

Worlds Best IPhone 12Promax Leather Case

After ordering and using several Leather cases for our Iphone 12 Promax, we have determined Bandwerk‘s product to be the best one manufactured in the World cosmetically, quality and functionality.
It has protected our new purchase from breaking when accidentally dropped on the ground. We highly recommend this case.

30 January 2021
Unprompted review
Rated 5 out of 5 stars

Great products and service

This company offers unique and high quality crafted products and when I asked for photos of 3 straps side by side to compare colours they were happy to oblige, which helped me decide my purchase.
The leather strap is high quality and I have received many compliments on it. I would highly recommend this company and I plan on using them again as I've had a seamless experience.

11 January 2021
Unprompted review
Rated 5 out of 5 stars

Incredible Quality and Customer Service!

Let me start by saying the quality of these bands are incredible but beyond that this company’s service is unsurpassed!! They are fantastic to deal with and truly want you to have a positive experience.

5 January 2021
Unprompted review
Rated 5 out of 5 stars

Gorgeous band: Paris Saffiano Blanc

I ordered the Paris style, Saffiano Blanc. This is a very nice leather watch band to dress up your watch for those who like the look and comfort of leather.
This was delivered to the US only days after order and the packaging was elegant. (Apple could take lessons, and as we know Apple is known for high end packaging)
This is a gift worthy item for those Apple Watch wearing family and close friends. Truly very special and much much nicer than the pictures indicate.
For reference the “hardware” on the band matched my space black titanium perfectly.
Thank you!

Update: I have had this band for almost one year, and wear it daily. It is as gorgeous as the day I received it.

5 January 2021
Unprompted review
Rated 5 out of 5 stars

A TRULY SUPERB STRAP

I discovered BandWerk on Google and bought their Paris strap in Red from their shop in Munich. The staff there were extremely friendly and helpful. The strap itself is just beautiful and the leather is of a superb quality, very smart and comfortable to wear and is excellent value for money. Far, far better in every way than Apple's own leather strap and a lot cheaper too. My next strap will be in Cognac or maybe Black.

5 January 2021
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

I recently ordered a strap which I’m trying to return as the colour is different to the online picture.
I’ve emailed them 3 times over a 4 day period - to their ‘info’ address, Helena (who’s named on the website) and ‘service’ but no reply. All email addresses are listed on their website. They also don’t answer the phone.
I’d avoid using them, especially if you’re located outside Germany as returns seem difficult and potentially very expensive.

15 October 2020
Unprompted review
Bandwerk logo

Reply from Bandwerk

Dear Ms. Rimmer,
I'm extremely sorry about the poor experience you've had with our customer service.
For some reason the first message we received successfully came on October 18.

From what I can tell your free return was successful and you received a full refund by now, is that correct?

We have since changed some of our service processes to make sure something like this won't happen again and we also feature short product videos on our website to accurately showcase the product color under different lighting conditions.

In case you're interested in giving us a second chance, please feel free to reach out to me at vincent.wronski@bandwerk.de. I'd really like to find a way to reimburse you for the frustration we caused.

Best wishes for the new year.

Kind regards,

Vincent from BandWerk

Rated 5 out of 5 stars

Impressive quality leather watch strap!

Just received my order for a cordova leather strap-impressive quality, Packaged well in a very classy wooden box container and to add to that...delivery took less than a week despite that's coming from Germany.

24 September 2020
Unprompted review
Bandwerk logo

Reply from Bandwerk

Dear Ponch O,

we're very happy to hear you've had a positive experience with our Cordovan-Strap.
You're feedback is highly appreciated.

Kind regards,

Vincent from BandWerk.

Rated 5 out of 5 stars

Outstanding! Very impressive firm and great product

Outstanding! Very impressive firm and great products

Like other reviews, they came up in Google as a supplier of quality iWatch straps. I emailed them a test query and they responded quickly so I felt more comfortable in parting with my hard earned cash.

Order a strap, arrived, was great quality, good materials and well constructed. There was a slight blip which I emailed them about and they quickly resolved.

Overall I HIGHLY rate this firm and compared to Amazon, Ebay and maybe even some high street companies, these guys outshine the rest on customer satisfaction, quality and communication.

Would certainly use again and recommend to anyone on the market for their products.

20 November 2019
Unprompted review
Bandwerk logo

Reply from Bandwerk

Dear Andy,

thank you so much for your detailed review about the ordering process and our products.
We really appreciate you taking the time to share your positive feedback.

Please don't hesitate to reach out to me at vincent.wronski@bandwerk.de in case you have any questions or concerns.

Kind regards,

Vincent from BandWerk.

Rated 5 out of 5 stars

Excellent product and exceptional customer service

I have just bought my first Apple Watch and wanted a quality classic leather strap to go with it. I have bought a few different types of strap from different companies which are good but the quality of this leather strap is far superior including the Apple straps I have. The Cordovan black leather strap is beautiful and the adapters match the titanium casing perfectly. I have worn it almost all the time since receiving it a few days ago, I am very impressed at the quality and love the look of it as well. It also came with a stainless mesh bracelet at no extra cost! Delivery was extremely fast, and free while we are still in the EU.
I have to say my purchase experience was pretty much the best I have ever had. The customer service I received from Helena was exceptional. My questions sent by email before I went ahead were answered immediately and she went above and beyond to deliver an absolutely outstanding experience for me. Most companies have forgotten what the most important thing is, the one thing that keeps their business alive, their customers! I feel much more than a valued customer and now know they are genuinely focused on delivering high quality products with customer service which exceeds my highest expectations by far. They will always be the first place I go to for my next strap and have gained a customer for life. I highly recommend them to you!

28 September 2019
Unprompted review
Bandwerk logo

Reply from Bandwerk

Dear Ben,
thank you so much for sharing you're experience with BandWerk.
We really appreciate it.

Please don't hesitate to reach out to me at vincent.wronski@bandwerk.de in case you have any questions or concerns.

Kind regards,

Vincent from BandWerk.

Rated 5 out of 5 stars

I highly recommend Bandwerk

I have now purchased from Bandwerk my second leather band for my Apple 4 watch. They are both excellent products, and fit perfectly. Delivery was prompt by UPS. I highly recommend this company and their products.

16 April 2019
Unprompted review
Bandwerk logo

Reply from Bandwerk

Dear Mr Frisby,

thank you so much for sharing your feedback.
We're very pleased to hear that you are happy with our products.

Please don't hesitate to reach out to me at vincent.wronski@bandwerk.de in case you have any questions or concerns.

Kind regards,

Vincent from BandWerk.

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