bankaust.com.au Reviews 7

6 months with this bank then out of nowhere i get and email to say there closing my account & low behold not even 12 hrs later i couldnt access my bank or my money, nor could I organise other alternatives for my finances

Worst bank around, stay away. Customer service is non-existent, they appear more focused on climate change rather than providing banking services.

We have been with this bank for nearly 20 years. Recently I needed to withdraw a sum of about $40,000 to pay for a car. I had to contact the bank to increase my card limit. Thats when the trouble started..
To cut a long story short, I rang the bank and was caller 125. I had no option but to wait. I got to being 16 and a phone call cut me off. I decided that I would wait until later in the day. That was no better. Which reminded me of a previous time when I left it till late in the day with the expectation that even though they took no more calls after 7, they would attend to those people waiting. No such luck. When it came to 7pm, they hung up on customers waiting in line.
I then decided that I would use their secure email.. The secure email advised me that an answer could take up to 5 days.
In essence there was no way I could resolve this issue without staying on the phone for hours

I've been with them since the days of Uni Credit Union, perhaps 30 years or so. These days are unrecognisable & the over-zealous 'Finanical Intelligence' Unit will cancel my card without warning or communication beacuse of incorreclty identified supicious activity.

My overall sense now, this unit is outsourced to some lazy, disrepectul organision who really provides zero custome support or service. Wil be changing Banks ASAP.

I've been a loyal customer for over 5 years, but this recent experience has been absolutely appalling and has seriously damaged my trust in this institution.

The Issue: After making an internal transfer of $14k between my own accounts (personal to joint account), the joint account was immediately frozen without any clear notification or explanation. The mobile app simply showed "No payment options available" with no context about what was wrong.

The Communication Nightmare: When I called customer service, I was put on hold for 20+ minutes (calling from overseas at significant cost), only to be told it was a "restriction" probably related to fraud that would be looked into soon.This was completely incorrect information that gave us false hope. After multiple follow-up calls over several days, different representatives finally identified the real issue - missing tax documentation from my partner that should have been flagged years ago, not triggered by a simple internal transfer.

The Impact: $14,000 held inaccessible for 5 weeks Missed payments resulting in interest charges Forced to use credit cards during overseas travel with high conversion fees Significant stress and inconvenience

What Went Wrong: No proactive communication about account requirements Misleading initial customer service response Failure to offer simple solutions (like reversing the internal transfer) Poor internal communication between departments No follow-up on lodged complaints

While the issue was eventually resolved after providing additional documentation, the damage was done. A simple internal transfer between my own accounts shouldn't trigger a 5-week drama, especially when the underlying documentation issue existed for years.

I expect better from a bank I've trusted for half a decade. The lack of clear communication, incorrect initial advice, and inflexibility in finding interim solutions made this one of the worst banking experiences of my life.

Bank Australia have been so good to deal with in every aspect. Their customer service has been consistently and speedily accessible. Their online banking and app are both well designed for user experience making it easy to navigate and manage. They offer every convenience the big banks offer including being covered by the Financial Claims Scheme. Bank Australia is also a Certified B corp and do not invest in industries that do harm, this is a big reason I switched to them over three years ago. They have no fees for everyday savings accounts, their interest rates are competitive and it has been nothing but smooth sailing since I joined and I can't recommend them more.

Their dispute process is disgusting because I tried to dispute a transaction for $485 and they wouldn't do it without a police report so I had to get Australia Post to refund me the $485 but I wouldn't waste your time with this ridiculous bank and I would recommend sticking to ANZ since their dispute process is heaps better.

Stay away from these fraudsters because they just like taking your money for no reason at all as they couldn't careless about their customers so I would recommend banking elsewhere and I will be spreading the word to make sure others do the same