Banks Lyon Jewellers Reviews 

Denise was brilliant throughout the entire experience. Fantastic customer service. Will definitely be back.

I needed a Tag watch urgently for my daughters 21st and the very helpful lady arranged everything on the telephone for me to pick it up the next day. When my daughter and I arrived we were greeted by very friendly staff who seated us and supplied drinks while the watch was prepared. The whole experience was a joy for my daughter as the Tag means a lot to her on such a special birthday.

From the moment Georgina and I stepped into Banks Lyon, we felt genuinely welcomed, listened to, and looked after.

A huge thank you to Tom, who first introduced us to the process — he set the tone for what would become a truly special and memorable experience for both of us. From there, we had the pleasure of working closely with Sam, who has honestly been nothing short of incredible. Her warmth, patience, attention to detail and thoughtful communication made the entire journey feel effortless. She really took the time to understand what we were looking for, guided us with sincerity and care, and made what could’ve been an overwhelming decision feel exciting and full of joy. Sam — you’ve been our go-to, our sounding board, and such a big part of this chapter. Thank you so much.

We also want to say a big thank you to Jake, who greeted us so kindly every time we visited — your friendly face and warm energy always made us feel at home.

What made this experience so meaningful wasn’t just the stunning ring we walked away with, but the people who made it all possible. Thank you for helping us mark such a special part of our story with such kindness, honesty and care

I had never dealt with Banks Lyon Jewellers previously. I was not disappointed. I received excellent and responsive service from Aziza who looks after their online sales. She was super helpful throughout and sourced exactly the watch that I wanted. I would not hesitate to recommend Banks Lyon and Aziza.

Great service from Banks Lyon team in Lancaster. Nothing too much trouble, welcoming, friendly, efficient, enthusiastic and knowledgeable.
Thank-you.

Fantastic experience honest and helpful, friendly and very professional would definitely go back. The team member who helped me with my purchase was fantastic! I can’t thank her enough for all her help

I had an absolutely fantastic experience purchasing my watch from
Banks Lyon. From the very beginning, the customer service was exceptional. Aziza went above and beyond—her attention to detail, professionalism, and genuine care made the entire process seamless and enjoyable. Her service was truly second to none.

The whole experience at Banks Lyon left a lasting impression, and I wouldn’t hesitate to recommend this company to anyone looking for an authorized Omega Watch dealer and someone looking for outstanding service. Thank you again to Aziza and the team—you’ve gained a loyal customer!

I recently purchased a timepiece online from this retailer, while located in another part of the UK.

From the very start, the staff (in particular, Aziza) went above and beyond to assist me at every stage. I was consistently impressed by the level of communication, service, and support - which resulted in a highly positive experience for me.

Order was promptly dispatched, and delivered on time/safely.

I would definitely purchase watches from this retailer again and highly recommend to others.

Thanks.

I had a great experience with Aziza in the watch department - friendly, courteous and professional, exactly what you want when making a purchase. Would happily buy again!

Used their services via the internet and over the phone. Very very happy wth both items and next day delivery. Very helpful and I'm sure if any issues were to arise they would resolve them with the same level of service you'd come to expect from a high end jeweler's. Thank you to the team.

Gicho

Genuinely fantastic experience from start to finish.
I had been interested in a specific omega that Banks Lyon had in stock. They are based 300 miles from me so communication was via phone and email. Aziza was excellent. Informative, well informed and no pressure. This was hugely reassuring. The watch itself was sent special delivery, fully insured and tracked.
I would have zero hesitation in purchasing my next premium watch from Banks Lyon and it's down to the exceptional customer service. The hand written note upon delivery was the icing on the cake. My eternal thanks.

⭐️⭐️⭐️⭐️⭐️

I had the pleasure of purchasing an Omega Speedmaster from Banks of Lyon, and my experience was nothing short of exceptional. I was assisted by Aziza virtually, and she made the entire process seamless and enjoyable. She was incredibly knowledgeable, responsive, and went above and beyond to ensure I got exactly what I was looking for. The communication was smooth and efficient, and the watch arrived in perfect condition. I highly recommend Banks of Lyon for their top-notch service and impressive selection of luxury timepieces. Thank you, Aziza, for such a fantastic shopping experience!

First class service from start to finish

Enquired about a Breitling watch and the whole process was a joy from start to finish…I dealt with the lovely Aziza who was friendly…helpful and a pleasure to deal with nothing was too much trouble…I shall certainly use Banks Lyon again in the future and Aziza as the level of service and customer care I’ve received has been top class…Kind regards Jason 🏴󠁧󠁢󠁷󠁬󠁳󠁿

Amazing customer service! I have had the pleasure of dealing with Aziza when querying about a Cartier watch I was planning on purchasing. The help and guidance has been phenomenal. Purchased the watch straightaway and although the transaction has gone through after 3pm, I have received the parcel the following day. It was very well packaged, lots of padded material in the box to avoid damage during transit and also came with a nice gesture - a few branded chocolates! As for the item itself, impeccable condition as you expect for a brand new item, with all labels and protective plastic covers in place - not to say, the watch is stunning! I have dealt with many well known jewellery stores in the past but honestly, the best experience so far! Transparent, Professional and Quick! Thank you!!

Awful service. I am waiting for a repair to two rings which they have had since 8th November. I have been promised it will be 6 weeks...it will be no later than the beginning of this week...etc. I expected better service and I certainly cannot recommend them.

Edit: I have now collected my rings and one has not been resized as requested.

From start to finish it was a great purchase experience. There was no hard sell and all the staff I dealt with were professional / exceptional. I had to have the ring resized and needed it back ASAP for personal reasons and Tom phoned up the goldsmiths to prioritise the ring. It cam back in 5 days instead of 10.

Exemplary service from Aziza and the Banks Lyon team. The level of service provided by Aziza is simply unmatched and provides a seamless buying experience.

I have been a Banks Lyon customer since 2017. I bought all my items online. Excellent service and I highly recommend this Jeweller.
Myles and Aziza went above and beyond to ensure customer satisfaction. Aziza helped with all my queries on a diamond ring. The customer experience is always dedicated and makes me feel properly valued. Thank you Banks Lyon.

Second or third watch from BANKS LYON now. Have to state that their service is impeccable. No matter what item you purchase from them, they make you feel equally as valued. Extremely professional. Polite and quick to respond to enquiries
So glad they’re local and extremely well stocked. Brilliant experience all round!