Banks Lyon Jewellers Reviews 

Fantastic customer service and communication from point of order to delivery. Made me feel like a valued customer. Would highly recommend and will use again.

Fantastic service, watch arrived within a day! No issues whatsoever.

I can’t begin to say nice enough things about everyone at Banks Lyon and especially Tom Lindsay, from start to finish the whole experience was a joy and I couldn’t be happier. If anyone is looking for world class service and in a high end environment then you need to visit Banks Lyon in Lancaster. I will be back in the future for sure 🤩

Aziza has now sold me two Omega watches and all done via email, telephone and WhatsApp due to me living over 100 miles away. I can not fault the service and speed of which Aziza and Bank Lyon communicate and deliver your purchase. Thank you once again Banks Lyon, HIGHLY recommended by a very happy customer

From start to finish I received wonderful customer service with a very personal touch.
Aziza was so friendly, knowledgeable and the personal note within my new watch box was the icing on the cake. I’d recommend this company and their staff to anyone who wants a brilliant experience buying a gorgeous watch. Thank you.

After years of procrastination over buying a new watch, I finally made to the decision to buy my Cartier Santos with Banks Lyon because of Aziza. She went above and beyond to ensure I had different real life pictures of the watch and answered every question I had within an hour day or night. A true professional.

Banks Lyon make you feel special but relaxed, and you know everything they sell is the best quality, you feel respected and reassured, you know you won't be disappointed with your purchase.
I was served by Samantha, it felt like a relaxed chat, no pressure, no judgement, she took the time to understand what I wanted, and presented the options in an informed manor, without expectation. I may not have bought there and then if it hadn't have been for her relaxed and supportive demeanor.

Brilliant experience for my purchase of a new watch this weekend. Paid through crypto which was seamless and then great communications from store. Thanks Aziza! The note and chocolate in the delivery made me smile.

Quick and efficient watch battery replacement.
Helpful and supportive sales assistant for purchases.
A well laid out shop premises that you would expect to see in a large city.

Hannah at Banks Lyon was knowledgeable, courteous and efficient and made the experience of buying a very special item memorable.

Jake Metcalfe gave myself and my mother a Fantastic experience from start to finish as I was looking for that special watch for my husbands up and coming special birthday. Friendly and knowledgeable - highly recommend Banks Lloyd to anyone who is after that special something!

Not usually one to write reviews but I would highly recommend this service. I would personally like to thank Aziza for providing professional insight and help every step of the way from start to finish, choosing a luxury watch can sometimes be a difficult process, however Azizas expertise, knowledge and understanding made everything a smooth, easy and enjoyable experience, can’t say enough good things. I’ll definitely be using this service again in the future.

This was my second time and now I can confirm the support is excellent!
I received my order in less then 3 days, shipping really fast.

Felt very comfortable, no pressure sales and enjoyed the whole experience.

I had such an excellent experience with Banks Lyon. I came to them to commission a bespoke piece and their customer service was absolutely amazing. They worked very diligently and their communication was superb.
I was impressed with the level of craftsmanship their design team showed.

10/10
definitely will be a returning customer.

I have to say my visit was absolutely fantastic. I had the pleasure of meeting Aziza, one of their sales representatives, who went above and beyond to assist me with everything I needed regarding the watch I was interested in.

Before my appointment, Aiza was incredibly helpful and provided me with all the necessary information, Getting to Banks Lyon was a breeze, especially if you are visiting Lancaster town via train it is around 8 minutes away from the station and very easy to find.

When arrived, Aiza was there to greet me in person and guided me through the watch and payment process with ease. The entire experience was seamless and efficient, thank you Aziza!

Overall, I give Banks Lyon a solid 10 out of 10 for their outstanding service and the smooth process from start to finish. I highly recommend them for new clients!

Until next time !

Friendly helpful staff, no hard sales pressure, gave us a reduction on the ring we purchased and also provided cleaning and ring sizing on my original ring as part of the overall price. Speedy service on the ring sizing too! 😁

Superb service from Aziza and the team at Banks Lyon. Nothing seemed too much trouble and they were very knowledgable (and patient) in answering my many questions). Ordered my watch on a Friday which arrived the next day, before 11am which I was hugely impressed with.

Highly recommend Banks Lyon and (once the wallet recovers from the purchase) I’ll be sure to consider them for my next watch to add to the collection. A real pleasure to deal with.

Wonderful customer service

The staff are friendly great and knowledgeable...I have purchased a few things from here,and the quality and value are next to none..