Bankwest Reviews 130

Terrible bank with terrible ethics and policies. I can change my address and order a new card but I can't change my phone number without sending them ID through the post office, despite being able to verify my identity over the phone. Useless does not begin to describe their customer service experience since closing all physical branches, and their new AI voiced ads are just insulting. Change banks. It's not worth sticking with them.
I'd been a customer for 21 years.

I have been texting on their app, and they have been deleting my info and making me repeat it again and again without a reply? I''m now officially declaring lack of help with them and will be recording everything on camera to prove this. Shame on your staff. You can't even offer service anymore.
Time for thecBank Ombudsman.
Banks shpuld be closed down if they cznt give service to their clients. What if someone had hacked us and taken oyr money and we coukdnt get a hold of you ?

Lots of poor reviews here, but my experience has been excellent. It regards my credit card.
False transaction appeared, I got in touch online with someone called Ethan, my card was cancelled, a new one to be issued.
Here’s where I was stunned but in a good way.
I got in touch on the 30/12 my new card arrived on 31/12 from Perth and I live on the East Coast. Amazing Service!
So why only give 4 stars? A week later I got a questionnaire asking me why I had cancelled my credit card and why I was no longer a Bankwest customer.
I still am just got a credit card with a new number🤣🤣

They don’t answer the phone. Trying to sort out daughters account now she has turned 16 and been on hold for over 3 hours over 2 days. Absolutely abysmal….still not resolved

I'm a new customer and cannot access the mobile app without a Customer service person to reset the account. So even tho all prompts say they have 24/7 messaging services, this is only if you have App access.
So it's been 3 days now of trying to get this access. What are my options?
NONE!!

Online only - lost access to our Personal Account number and had changed phones. Tried to fix online via my husbands account and was told can only be fixed by calling a call centre. After 1hour and 3 mins on hold my call was answered but the operator hung up. Been on hold again now for one hour plus. Does not give an option for a call back service. This is possobly the worst bank in the country. Treat customers poorly, offer no service, cannot make an appointment to see someone unless you want one of the high priced home loans. Bank less is right becuae the options are so limited - Bank Worst!

Is there a score of - MINUS 100 to rate BankWest?

They do not answer the phone, I just waited for over an hour before giving up. No advice as to wait time. No number in queue. No ability to turn off annoying music and annoying ad on repeat every minute. No branch you can visit, so you have to call for matters they won’t let you address via the app. Unbelievably poor customer service

Bankwest has over $250000 of my money and I can't get it back. I was on hold for over an hour, transferred between departments and hung up on and transferred between departments who then did not pick up the phone in a timely manner.

It's a disgrace that a billion dollar bank does not have adequate service levels. I need my money and I can't access it.

I see others are having similar issues. I've put in an AFCA complaint. Avoid yourself the pain and avoid BankWest.

App and online banking are now blocked until I consent to Bankwest reviewing other apps on my android device. An absolute disgrace and will be changing banks next week.

Zero stars for Bank west, Waited for 93 minutes on hold to call them as instructed by mail as I wanted to change my linked account. (then gave up as they probably wanted me to) I filled out their online form and signed it. Two weeks later I get a letter to call them to answer "some further questions".

WTF this is my money sitting in their low interest account as I have to send it there from Hero account before sending to linked account BUT linked NAB account has been closed so I wanted to link my new Bendigo Bank account

I have been waiting on the phone for 1.5 hours listening to the same dull message. I hung up dialed another Bankwest number, listened to another crappy message for 15 minutes.
Hung up dialed another number listed for Bankwest on the internet still only a BS message.
Dialed the 4th number and still not a human anywhere to be found.
Thank God I was smart enough to take all my savings out before they closed the real live people banks.
No, I don't do internet banking, as I tell Coles and Woolworths, they don't give me a staff discount if I serve myself. what a lot of bad service Not like the old Bank West.

Their phone system drops out, and their chat is a waste of time. They are an online bank with poor technology.
I am trying to increase my credit card limit before a holiday and the troubles in doing so with BankWest is comical and sad.

They got rid of all their branches, all of their ATM's and have just queued for 45 mins at a post office in Perth to deposit $200
Outrageous, there is no reason to stay with this bank now they have also got rid of qantas and international transactions.

I made three lengthy phone calls to Bankwest about setting up a joint account. At no point was I told that I could not do what I wanted.
In fact I was told I could. On the fourth phone call, when I tried to finalise, I was told I couldn't do what I wanted. I was told different details about joint accounts and how many I can have with different people. After delays due to different advice, I thought I had things sorted but was told I couldn't open the account. And they kept saying if we had a bricks and mortar bank we could help you. Really frustrating and a waste of time.

I think that your TV ads are the most ridiculous I have seen for a long time, especially the one has the guy in a pool with a dog licking his face 😱🤮

I have several banks that I use in Australia. After having my phone stolen with my Bank West debit card in the case overseas, Bank West was by far the most difficult to deal with in trying to block the card, retrieve my PAN number, request refunds for the fraudulent transactions and request a new card. If it wasn't for the fact I had my credit card in my suitcase at the time, I literally would've been stranded in Belgium with no way to access my money. As soon as I arrived back at the hotel, I called Bank West on a friend's phone and after spending close to an hour on the phone your staff were unable to verify me. Even so, I advised the card had been stolen and requested them to put a block on it. The next day, Bank West sent me an email advising that there were suspicious transactions on the account. I replied advising that I had already told Bank West that the the card had been stolen. The fraudulent transactions of $350 + could have been avoided if Bank West has simply listened the first time. After missing their fraud department's call and replying via email with appropriate hours to call noting the time difference, they did not attempt again - I had to call them several times. Not only this but when I returned to Australia, upon activating my "new" debit card received in the mail I realised Bank West had sent me a replacement debit card with the same card number as the one that was stolen. The only one I was able to activate in the app was for a new card that I did not have. Bank West then cancelled this new card (preventing me from using it on Apple Pay). I now have to wait another 5-7 days to receive another new debit card with another card number. I honestly can't believe how difficult Bank West makes it for people whose cards have been stolen overseas to recover their funds and banking details, especially when Bank West advertises themselves as being the best bank for overseas travellers.

First they shut down all their stores. Now they're demanding you let them collect more data and information about you. And if you don't agree? Then you can't access your own money. This isn't a choice, it's coercion.

I’ve been with this bank my entire life. They’re absolutely awful. I can’t recommend strongly enough not banking with them; particularly if travelling overseas. On a few occasions, like purchasing travel insurance for a trip I informed the bank about, they froze my accounts. I was left with no money, stranded, and the process to unfreeze my accounts was completely shambolic. I’ve heard nothing but negative reviews of the bank and persisted with them… what a mistake that was. Never again.

Bankwest charged me $99 annual credit cardit fee, plus late fees and interest for an account they closed in March. No one to speak to as they have closed all their business banking.