Bankwest Reviews 

They give the worst interest on the Easy Transaction account so I would recommend opening a ANZ Access Advantage account with ANZ for your spending since they have the best interest.

It took them 34 minutes to answer the phone!! Imgaine if you were overseas in an emergency... DO NOT USE THIS BANK! They could not care less about you.

I'm amazed Bankwest have had the same message recording since COVID. We are experiencing higher than normal call volumes. The service is a joke and even worse since they have closed all East Coast branches.

Waited on the phone to enquire about an account advertised during TV show. Not currently a customer. Wait time is horrific and while waiting I read some reviews...vast majority giving 1 star but saying zero would be better! I will be going elsewhere.

I would like to give them 0 star if I could. For bank focusing on online banking and closed out all branches, BankWest ‘s customer service is horrifying. Average waiting time for phone call is 45 mins and after 2 mins of speaking with someone, they put you on hold again for another 50mins. Will never ever bank with them again.

Been a customer for 10 years.

Have now deleted my bankwest account after a decade of being a customer.
Waiting on hold has gotten longer, customer service worse and can put my account in debt asap but can't accept bank transfers from my other bank in a timely manner.

Don't waste your time with this useless bank.

Ridiculous excuse for customer service. What is this crap about 'longer than normal wait times'? What is normal? Lazy and uncaring. Will I even speak to someone in Australia?? Still on hold after 60 minutes. grrrr

Spoke with Tyron from the Perth office today.

He answer all my questions clearly and precisely.

Very pleased. Great work mate.

In this day and age of electronic banking waiting for four days for a reply to a message I sent last week is really unacceptable. What has happened to all the friendly staff I used to talk to?

I've been waiting for 3 hours on the chat today. To sum it up: "we're currently experiencing longer wait times than usual'' Me: when is ''usual''? I'v'e never experienced ''usual'' on the chat! It seems that ''usual" never happens! More staff are required to service your customers better and not maximise your profits! The bad reviews say it all!!! Do they even read this stuff?

Disgusting!! I have never spent less than 45 min's waiting for them to answer. What can they do to improve? Employ some staff might be a good start!! I am currently on hold at 30 minutes listening to the same old crap over and over again!!

Nothing more than a useless bank.Irresponsibly decided to close all of their east coast of Australia branches and still expect people to bank with them.Did they consider a lot of older people may not have or know how to use a computer? Tell everyone how can you obtain a cheque if you need one? Moved to a bank you can be served over the counter.Cancelled my last two accounts with them.After sitting on the phone for 40 minutes customer service (if you can call it that!) could only do half the job so another 42 minutes wait,total time on the phone 82 minutes.Absolutely disgraceful.Maybe they should consider moving even further west and preferably into the middle of the Indian Ocean.

I am absolutely disgusted by the wait time on the phone help line. Hours and hours and not even a recall service. Revolting service!

I’m based in QLD and have been with Bankwest for 2yrs.
There’s on only one branch here on the Gold Coast but I do everything online so no fuss there. I’ve had a great experience with them, good interest rate on my home loan and I can email my account manager and get a response back normally with 2 days if I need anything.

I dont know why I still bank with this bank. Recently the app dropped out while i was making a transaction so didnt show that it had gone through. I put the transaction through again but it actually doubled up. Even though I contacted the bank straight away and they acknowledged their fault, they couldnt do anything about it.

Worst mistake I made was getting a home loan through these people. Every day dealings with them speaks inly ti their greed and lack of care for their "customers".

Trying to transfer $5k out of my account that had only been in there for 1/2 an hour. They are now holding it and saying it will take 3 days.

I was with another bank and they had no issues with amounts 7 times that. Several transactions were completed within a couple of minutes.

Don't even try to talk to them about this or homeloan rates above what they advertise. Full of corporate mumbo-jumbo and crap. How they aren't held accountable is beyond me

It sad to say that dealing with BankWest is the worst experience I have ever had . They make whole loan process difficult and stressful . My opinion look elsewhere .

Your direct debit system is a joke ill be closing my account on monday there not enuff money to oay a bill you still whats in account an hold it for a day then return it

Very bad service, spent 5 hours of my life to transfer money from redeemed points to my new account. And even then not the whole sum was transferred but 15%less!!!!! That’s really outrageous.

I would like to highly recommend Chris Hunter at ocean keys branch. He was so helpful and so understanding when we were unsure of anything. Chris took the time to explain until we understood and he got us the result we wanted . We moved our mortgage over to Bankwest and so grateful to Chris . Such a nice young man .