Baofengradio Reviews 

309
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, most reviewers were somewhat happy with their experience overall. Customers really love the quality of the radios, frequently praising the clear sound, impressive range, and helpful extra functions. People also find the online store very easy to navigate, making the ordering process quick, smooth, and completely straightforward. Some reviewers were not happy with delivery times, noting that packages sometimes take a very long time to finally arrive at their destination. A few other people also felt that customer support could be improved, especially when dealing with unexpected shipping delays or replacing faulty items. Consumers mention that tracking numbers can be unhelpful, leaving them waiting anxiously for their expected gear.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the amazing quality,... See more

Order

Users describe ambiguous interactions with order experiences, as some consumers found ordering to be a breeze... See more

Quality

People report high satisfaction with quality, frequently praising the fantastic performance, great range, and... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praised the great... See more

User experience

Customers had ambiguous experiences regarding user experience, with some reporting that radios are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased many radios from Baofeng & always had good service. Buying direct from Baofeng gives you a wide choice of accessories rather than just settling for a standard radio from other ma... See more

Company replied

Rated 5 out of 5 stars

I purchased some UV5R radios and I was blown away with the quality of them. I found that they could live up to their claim of long range and have achieved 15 miles hilltop to Hilltop with my family. I... See more

Rated 5 out of 5 stars

Honestly so impressed with the service and quality. I emailed prior to ordering as was worried about delivery times, Vina at customer service emailed me throughout and assured me they would b... See more

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

309 reviews

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Replied to 93% of negative reviews

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3.5

All reviews

(309)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use and reliable comms.

The website is easy to navigate, secure and well designed. I was able to find the best radio for my needs and ordering was a breeze. My radio arrived within a week and was excellent. It is easy to use and to program.

6 August 2025
Rated 1 out of 5 stars

Purchased a radio with programming…

Purchased a radio with programming cable.
Unfortunately the incorrect cable was supplied. I contacted Baofeng and they said they would supply the correct cable and to return the incorrect one.
They gave me a tracking code which was a used code for something posted to Birmingham last May.
The cable never arrived. I bought one from Ali Express which arrived very quickly.

A few weeks later the radio developed a fault. I'll use the internal workings for a future project and never buy from here again.

5 June 2025
Baofengradio logo

Reply from Baofengradio

Hi, we do sorry for the inconvenience. Our colleague will follow up with this issue via email, could you pls have a check? Thank you.

Rated 4 out of 5 stars

Excellent value for money radios

Baofeng's radios are excellent value for money. They have brought the world of radios to a far more accessible price-level generally. Incredible features for the cost.
Items are generally shipped from China for standard shipping, so be aware of the shipping time.
I had need to cancel an order with them recently. It took a negative review on Trustpilot to get the attention of the CS team, but once engaged they've sorted the return and refund very quickly.

25 June 2025
Unprompted review
Baofengradio logo

Reply from Baofengradio

Hi, we do sorry for the inconvenience. Our colleague will contact you to follow up with this issue until the problem is solved, could you pls have a check? Thank you. And sorry again for letting you have bad experience.

Rated 4 out of 5 stars

Dropshippers but Solid

Actually its not that bad.
But you should inform your clients about being dropshippers, that was not cool!

24 June 2025
Unprompted review
Baofengradio logo

Reply from Baofengradio

Hi, sorry for the inconvenience caused. Actually the multi-band can support FM and Airband, but tri-band cannot.

Rated 1 out of 5 stars

Not a UK site, not in London and not UKCA marked.

Ordered 2x UV9R Pros and accessories. They were late arriving. The site is .co.uk and has a London address, but everything points to being a foreign run site.

When they arrived, they were FCC marked, not UKCA and electrical products sold on the UK market should be. The return and refund took almost 6 weeks to complete, after authorising a chargeback through my credit card.

If they are personal use, up to you whether you accept a non UK conformity, but if you are letitng someone else use one, be careful.

Additional: The compliance certificate you emailed clearly states that all products should be clearly UKCA marked, which they weren’t. Therefore they are not legal for sale in the UK as defined by 4 separate laws.

8 March 2025
Baofengradio logo

Reply from Baofengradio

We apologize for any inconvenience this may cause. Although there is no UKCA logo on the radio, it is legal for personal use, and we also provided the UKCA certification to you.

Rated 3 out of 5 stars

Prepare for a wait

Everything is good but delivery takes quite a long time, easier to order them from amazon

6 March 2025
Baofengradio logo

Reply from Baofengradio

Hi, sorry for the inconvenience. Delivery will take approximately 5-9 business days.

Rated 2 out of 5 stars

I have ordered a radio and the money as…

I have ordered a radio and the money as been taken out my bank but when I go on beofeng account its saying I have no orders

11 April 2025
Unprompted review
Baofengradio logo

Reply from Baofengradio

Hi, is there misunderstanding? We did receive your payment, your order was shipped, it is on its way to you.

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