BARA Sportswear Reviews 

Dear Bara,

I noticed your brand in one of the magazines whilst travelling and thought about giving it a go. It was a good first impression, but then things started to go wrong one after another.

In my order confirmation email, the items I ordered were listed, but no sizes were mentioned (I am still wondering who is John Smith though mentioned in that email). 4 days later, I got a dispatch email where different sizes to the ones I ordered were listed. I reached out to Bara to confirm what exactly has been sent to me. They have sent me an invoice for somebody else's order with all their personal information (!). I flagged it up and got my invoice, thankfully with the correct sizes on. Confirmation that correct items were dispatched I had to chase again.

It took 18 days to be delivered to the UK. But that’s ok, I was not in the rush and things with deliveries and customs do happen. Leggings were ok and I decided to keep them, but merino thermals were unbearable itchy on my skin and despite sizing down still too big. I decided to send it back. I have read all the return info on the website, followed it and paid for the return delivery. I have also provided Royal Mail with Bara email address and sent an email to Bara with tracking info. And then the worst started.

A few weeks later I looked into it again and my parcel was still with customs in Sweden and said that if they need any more info they will contact the recipient (Bara). Bara told me nobody contacted them. I contacted customs and carrier myself and was advised that they need some extra contact information which Bara has not provided. I have forwarded this to Bara myself with list of all the info needed and email where it needs to be sent + copy of the correspondence with Postnord. There were multiple emails back and forth during which my direct questions were ignored, template copy paste messages sent again which were not relevant to my email, one email was in Norwegian (thanks to Google translate I was able to understand it) and I was blamed that I did not use Bara return label (which is never mentioned in their return info or provided). I am not sure if it was a language barrier or lack of attention to details, but the communication with Gly was exhausting.

In the end I got an email that they will refund me and it also said that ‘For the rest of your order, you will receive the tracking information once shipped.’ Seriously? Again absolutely irrelevant text copied in.

Your brand has a potential with unusual designs, but current level of customer service and difficulties with returns definitely is a barrier, and is a ‘no’ for me in relation to any future orders.

I hope you will be able to resolve this! All the best!

There were some problems with the postage of my order (no fault of Bara) but they were handled well. I was kept updated on what is happening and in the end I received my order.
Products are very nice as always

Ordered something the 17th of March and its not sent yet, contacted them and was told it was a pre ordered item which they hadnt in stock yet, which I saw no where on the site when ordering it. When you order something that says for sale you expect to get it sortly, on other serious sites it says PRE ORDER when you try to buy it. I am experiencing no honesty here and when I ask when I can expect it, I get no answer to it...

I've been a customer for years now and am obsessed with Bara skirts with pants underneath (I have 7 of them now). The first ones I bought a couple of years ago, are still like new although I'be been wearing them almost daily during the summer seasons.
Durable, good fabric and color quality and very comfy.
Dress and leggings are also very good!
Recommend 100%

Very good service when my order was lost. Now I have a pair of great long shorts.

They messed up the delivery of my order from the beginning and customer service in the matter has been just bad. Still waiting to receive something I ordered 3 weeks ago and which apparently was sent only yesterday. The "7 to 14 days delivery" estimate doesn´t hold in anyway, as it will be more than a month for my order.

Product is fine but it took over one month to arrive. Ordered on February 18 th and it took very long for the company to ship the order - I had to send repeated emails and the company answered saying I had ordered something that wasn't in stock but that information was not in the product description nor in my order summary. Didn’t get any update on the tracking information for almost 3 weeks. And the product arrived in my country more than a month after the order was placed. I have never experienced such a long wait for product this expensive, my mother also ordered at the same time and had very similar experience and also got a wrong size but since everything took so long she cant be bothered to return. Neither of us will ever order from here again.

Almost 4 weeks since I ordered and 3 weeks since they withdrew the money - and bring still haven't received the products. I'm beginning to think i will never get them....

Edited fri.28-03-25
Yes of course I have contacted bara since the tracking did not change and bring never got the package.

After almost 4 weeks I was offered to ship I new order this Wednesday. This however have not ben shipped either.

BARA has horrible customer service when it comes to refunds and returns.

I have written several mails with all the details about two separate orders that I have returned to BARA with DAO/DHL and with PostNord.

Both parcels have been stopped, because BARA do not respond to the package carriers.

BARA then inform me that they have an agreement with the carrier that they will forward my package to the company even though BARA does not respond.

Now BARA informs me, there is no such agreement and that the package - which one? - is being shipped back to me anyway.

They will then provide a return label - which they will make me pay for by taking the amount from my refund.
¨
This after I have already paid 300 DK kr for the return of the two packages they refuse to pick up at the carrier.

At this moment BARA owes me a refund of 2141DK kr.

This is such bad customer service.

It seems like BARA simply do not know what is going on and they do not care about customers who return goods.

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Irina Podda
1 recensione
Valutata 5 stelle su 5
6 minuti fa
The best sportswear ever
The best sportswear ever! BARA leggings are really 100% squat-proof, they don't roll down during intense training and they are compressive. Colours and patterns are beautiful and unique. I have ordered also other items, such as joggers, long sleeves and dresses: everything is of very high quality, resistant to frequent washing, easy and comfortable to wear on many occasions. Moreover, I have recently discovered tht they have a great customer service. One parcel was not delivered to me and it was totally the courier's fault. BARA sent the items again and they really did their best to help. I highly recommend this brand. BARA is European, from Norway, and I do want to do my best to support European brands.

I love everything about the clothes from BARA, now for the first time I needed an assistance, they answered me fast with a solution, such a great company, I will continue to buy from them

Order was placed on 25th Jan, dispatch on 31st. Today in 17th Feb, i still have not received it. The tracking link provided shows the parcel stuck/lost on 31st Jan (the tracking information did not update even once). Contacted Bara support, incredibly slow, reply once per day at the best and all i hear 'we are looking into this, thank you for your patience'. No concrete answers, copy-paste replies. Not a service I would expect from a company in 2025. I specifically asked thrice your customer service representative for a detailed answer and/or to initiate a full refund and i am still getting a macro replies. Horrible experience
UPDATE: refund was issued after I repeatedly and specifically asked for it. They offered to replace the lost order but I wanted a full refund.
Delays in delivery/lost parcels inevitably happen but what matters is how a business handles situations when things go wrong. Your company demonstrated a complete lack of customer service and proactive approach from the support representatives; you definitely can do better as a business.
UPDATE TO REPLY TO THE BUSINESS COMMENT:
please know that my package was not delivered hence I requested a full refund. I would strongly suggest you invest into improving the Customer Service you provide (the frequency of your replies, the copy paste replies, lack of proactiveness in communication with the customers). Thank you

I ordered some leggings
They are awful quality, like shein.
I returned them at my own cost.

Because of tracking, I could see that my parcel arrived in Sweden over 1 month ago and hadn't moved.

I repeatedly contacted bara to no avail. They respond so slowly and don't answer my questions.

I contacted postnord directly to ask what the issue was (they told me they're waiting from contact from bara)

BARA says they haven't had contact from post nord.

Today postnord informed me my parcel was being returned due to no contact from bara.

MORE THAN 2 MONTHS this took.
All bara had to do was call postnord as soon as I raised this issue.

Now the parcel is on its way back to me. I'm out of pocket now for the leggings AND the shipping. Considering legal action.

Great clothes, easy return policy if you need it. Really good service, if you need to get in touch they answer mails quickly.
Just overall a great experience.

I have ordered several times from BARA in the past which have been a good - but slow experience. This time I ordered some leggings the 17th of November 2024. After a long waiting period I find out, that DAO (danish carrier) has lost my order. Afterwards I contact BARA and BARA send the order again. Second time DAO again loses my order, and BARA says that they will send the order again with another carrier.
Instead of just doing this, BARA contacts me and explain, that DAO means that my address is incorrect and therefore the orders are dissapeared(?). That makes obviously no sense at all.
I am dissapointed because of BARA is not just sending me antoher order which I have payed for - infact I belive, that they should compensate me for the big inconvinience or at very least just give me my money back.
Still waiting...

Been buying Bara for years and I still weart the first pair of leggings I bought. Top notch quality!

It takes some time before it is delivered but once you know it is no problem. They always answer your questions fast and the products are awesome