While the Baratza Encore coffee grinder was dissapointing, Baratza support has been the best I've ever experienced. I grind a variety of fresh beans, both medium and dark roast for drip coffee and esp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Probably the best customer service I've ever had. I called their number and mentioned that a part in my machine was broken and they sent me two at no cost, no questions asked. When I was putting toget... See more
Company replied
Kind, attentive, and rapid support. Rep reached out within 24 hours. Figured out the problem and the part required. Shipped it fast and provided excellent instructions for self-repair. This is a base... See more
Company replied
1. Understood the problem(s] 2. Shipped replacement parts under warranty promptly without charging customer. 3. Had stock of needed parts for 14 year old Encore 4. Had informative DIY repair vidoe... See more
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Company details
Written by the company
Founded with the singular goal of helping people make the best-tasting cup of coffee at home by grinding freshly roasted beans right before brewing, using a precision burr grinder. More than 25 years later, Baratza is one of the most revered coffee grinder companies, sold in over 75 countries and proudly part of the BRG Group’s portfolio of innovative coffee products.
Contact info
United States
- 1-877-701-2021
- baratza.com
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Great communication
Great communication, excellent service. Thank you for helping contain my panic when I thought my machine was broken
8 May 2026
Reply from Baratza
Thank you for the kind review. We're glad the communication was clear and that the support helped steady things when your machine seemed like it might be out of commission.
Thanks again,
Baratza
Reply from Baratza
Thanks for sharing this. We're glad the new cone part brought the grinder back to that like-new feel.
Cheers,
Baratza
When a safety piece broke off inside my…
When a safety piece broke off inside my settle 30, I wasn't sure what the cost would be to fix it. A short call to customer service was met with "we'll send you the part for free. What's your address?" I wasn't expecting that. So I must commend your excellent policies and customer service.
8 May 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the team was able to help quickly with your Sette 30 and get the part out without adding more hassle.
Kind regards,
Baratza
The service dept went above and beyond…
The service dept went above and beyond without obligation. Very grateful.
7 May 2026
Reply from Baratza
Thank you for the kind review. We're glad the service team was able to step in and help in a meaningful way.
Thanks again,
Baratza
Kind, fast, vip treatment
Kind, attentive, and rapid support. Rep reached out within 24 hours. Figured out the problem and the part required. Shipped it fast and provided excellent instructions for self-repair. This is a base model nearly ten years old and they still treat you like their number one customer.
14 May 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the issue was identified quickly, the right part got out fast, and the self-repair guidance was useful. Supporting grinders for the long haul matters to us, and we're glad your older machine is still going strong.
Kind regards,
Baratza
Reply from Baratza
Dear GREF92,
Thank you for your positive feedback. We’re glad to hear that your experience with our support team was smooth and that we could assist you quickly. We truly appreciate you taking the time to share your experience.
Kind regards,
Baratza.
Amazing support system in place:)
7 May 2026
Reply from Baratza
Thanks for sharing this. We're glad the support experience stood out.
Cheers,
Baratza
Great response content with key links-…
Great response content with key links- like walking me through a surgical procedure.
The patient is now healthy and grinding well!
14 May 2026
Reply from Baratza
Thank you for the kind review. We're glad the guidance and resources helped get your grinder back in service.
Happy grinding!
Baratza
The customer service was prompt
The customer service was prompt, friendly, and all around easy to work with!
28 April 2026
Reply from Baratza
Thanks for sharing this. We're glad the support experience was easy to work through and that the response was prompt throughout.
Cheers,
Baratza
Up and working again
took care of the issue, and sent me a new part, but the emails back and forth were endless and teh customer service reps were a bit taciturn. Had they just sent a reminder of how to take the thing apart, and then put it back together, it would have been quicker. Those of us who dont take our grinder apart everyday need reminders.
12 May 2026
Reply from Baratza
We appreciate the feedback here. We're sorry the back and forth took more time than it should have, and we hear your point that clearer reminders for taking the grinder apart and putting it back together would have made the process smoother. We'll review that feedback with the team.
Kind regards,
Baratza
Everyone was so helpful!
13 May 2026
Reply from Baratza
Thank you for the kind review. We're glad the team was able to help.
Thanks again,
Baratza
Great service
The customer service rep I worked with was incredibly knowledgeable, helpful, and kind.
5 May 2026
Reply from Baratza
We appreciate the feedback here. It's great to hear the support you received was knowledgeable, helpful, and kind.
Cheers,
Baratza
ESP Pro Bean Flow
Even though we weren’t able to completely resolve the issues of the Baratza ESP Pro grinder, the communication and support has been excellent. The issue is with consistent bean flow from the hopper through the flow control disc to the grinding burr. It requires some manual manipulation. Hoping Baratza designers can come to some solution to improve that area. The grind is excellent.
12 May 2026
Reply from Baratza
Thanks for sharing this. We appreciate your note about the communication and support, and we hear the feedback on bean flow through the hopper and flow control disc. We're sorry the grinder is still needing manual adjustment in that area, and we'll follow up directly to continue the conversation.
Kind regards,
Baratza
They helped fix my grinder!
They helped solve the problem and were quick to send out parts.
5 May 2026
Reply from Baratza
Thank you for the kind review. We're glad the team was able to help get your grinder back up and running and send the parts out quickly.
Happy grinding!
Baratza
Reply from Baratza
Thanks for sharing this. We're glad the replacement part got to you quickly and that the process felt clear from start to finish.
Cheers,
Baratza
Exceptional customer service with follow up
Exceptional customer service with follow up ensured that my issue was resolved to my complete satisfaction in a very timely manner.
12 May 2026
Reply from Baratza
We appreciate you taking the time to write. It's great to hear the follow up helped bring everything to a good resolution in a timely way.
Thanks again,
Baratza
I have an old but very solid Sette 30…
I have an old but very solid Sette 30 grinder. I needed parts. I like the idea of keeping old machines running rather than buy something completely new. Your company still makes parts for this. Your team helped me get the parts I needed. Thanks!
20 March 2026
Reply from Baratza
Thank you for the kind review. Keeping a solid Sette 30 running for the long haul is exactly why we continue to support older grinders with parts, and we're glad the team helped you find what you needed.
Kind regards,
Baratza
great service
supply replacement parts and clear instruction videos in timely manner.
great service.
9 May 2026
Reply from Baratza
Thank you for the kind review. We are glad the replacement parts and instruction videos helped make the repair process straightforward. Clear guidance and ready access to parts are a big part of keeping Baratza grinders in service.
Thanks again,
Baratza
They were super helpful and without…
They were super helpful and without stress or worries will recommend to friends and family
2 May 2026
Reply from Baratza
Thank you for the kind review. We are glad our team made the process easier and left you feeling comfortable recommending Baratza to others. Dependable support is a big part of how we stand behind our grinders.
Kind regards,
Baratza
Reply from Baratza
We appreciate the feedback here. It is great to know our team left you with such a positive impression. Long-term support is an important part of owning a Baratza grinder.
Thanks again,
Baratza
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