While the Baratza Encore coffee grinder was dissapointing, Baratza support has been the best I've ever experienced. I grind a variety of fresh beans, both medium and dark roast for drip coffee and esp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Probably the best customer service I've ever had. I called their number and mentioned that a part in my machine was broken and they sent me two at no cost, no questions asked. When I was putting toget... See more
Company replied
Kind, attentive, and rapid support. Rep reached out within 24 hours. Figured out the problem and the part required. Shipped it fast and provided excellent instructions for self-repair. This is a base... See more
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1. Understood the problem(s] 2. Shipped replacement parts under warranty promptly without charging customer. 3. Had stock of needed parts for 14 year old Encore 4. Had informative DIY repair vidoe... See more
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Company details
Written by the company
Founded with the singular goal of helping people make the best-tasting cup of coffee at home by grinding freshly roasted beans right before brewing, using a precision burr grinder. More than 25 years later, Baratza is one of the most revered coffee grinder companies, sold in over 75 countries and proudly part of the BRG Group’s portfolio of innovative coffee products.
Contact info
United States
- 1-877-701-2021
- baratza.com
4.7
Excellent
3k reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from Baratza
Thank you for the kind review. We appreciate your note about the prompt and considerate support. Dependable help over the long run is an important part of owning a Baratza grinder.
Thanks again,
Baratza
My Grinder is Fixed!!!!!
Fast service and knew what the problem was right away! Sent me the replacement piece for free (and an extra)
23 April 2026
Reply from Baratza
Thank you for the kind review. We are glad our team could identify the issue quickly and get the replacement piece to you. Ready access to parts and practical support are a big part of keeping Baratza grinders in service.
Cheers,
Baratza
Couldn’t order parts on the website…
Couldn’t order parts on the website because it said they were out of stock. Sent a message to customer service and after a couple quick emails I had the parts ordered the next day and received a few days later
30 April 2026
Reply from Baratza
We appreciate you taking the time to write. We are glad our team could help you get the parts ordered and on their way when the website was not an option. Strong parts support matters, especially when it helps keep things moving without much delay.
Thanks again,
Baratza
A bit slow
A bit slow. I’d have expected to be a chat rather than emails. But I felt the disposition to help.
29 April 2026
Reply from Baratza
Thanks for sharing this. We are sorry the process felt slower than expected and that email was not the format you were hoping for. We appreciate the note on that experience, and we are glad our team was still able to be helpful.
Kind regards,
Baratza
Solved the problem
Solved the problem! The Baratza customer rep. sent an email with a wiring diagram and described possible solutions to the issues that I was having. I was able to diagnose the problem. A loose solder connection for the power transistor. Fixed it myself. All good!
29 April 2026
Reply from Baratza
We appreciate the feedback here. It is great to hear the wiring diagram and guidance helped you track down the issue and get the grinder working again. Clear technical support is a big part of helping Baratza grinders stay in service.
Thanks again,
Baratza
They quickly figure it out what was…
They quickly figure it out what was wrong with my grinder and sent me the right part to fix it myself and I am back. I’m very pleased with my Barratza grinder! They are the BEST!!
29 April 2026
Reply from Baratza
Thank you for the kind review. We are glad our team could identify the issue and get the right part to you so you could bring the grinder back into use. Accessible parts support is an important part of owning a Baratza grinder.
Cheers,
Baratza
The customer service representatives very friendly and helpful,…
The customer service representatives were friendly and helpful. Had to make to additional order once I started reassembling the grinder. Representative took extra time to help me correctly identify a small part. Grinder working fine.
29 April 2026
Reply from Baratza
Thanks for sharing this. We are glad our team could help sort out the small part you needed, even after the additional order, and get everything back on track. Careful parts support and repair help go a long way in keeping grinders running well.
Kind regards,
Baratza
fantastic support fixing burr ring holder
prompt response over phone and email, amazing customer service (as always), resolved the issue and send a new burr ring holder that had cracked to get the grinder working again
19 March 2026
Reply from Baratza
We appreciate you taking the time to write. It is great to hear the team was able to respond quickly by phone and email and get a new burr ring holder to you. Ongoing parts support is a big part of keeping Baratza grinders running well.
Thanks again,
Baratza
Reply from Baratza
Thanks for sharing this. We are glad the process was straightforward and that you received the part you needed. Ready access to parts is an important part of supporting Baratza grinders over the long run.
Kind regards,
Baratza
Magic Touch
My machine was having a small maintenance issue, and the team was excellent in helping to troubleshoot. They sent detailed instructions with photos, diagrams, and a step-by-step walk-through with diagnosis ideas at each stage to help figure out what was going on. What felt like a big issue at first ended up being a very straightforward fix.
22 April 2026
Reply from Baratza
Thank you for the kind review. We are glad our team could help narrow down the issue with clear instructions, diagrams, and a practical walk-through. Making maintenance and repair more approachable is a big part of how we support our grinders.
Cheers,
Baratza
Lots of information available
Lots of information available. Specific info on my model repair challenging to find.
1 April 2026
Reply from Baratza
Thanks for sharing this. We're sorry the repair information for your specific model was harder to locate than it should have been. That kind of feedback is helpful, and we'll review how those resources are organized so model-specific guidance is easier to find.
Kind regards,
Baratza
Reply from Baratza
We appreciate the feedback here. It is great to know our team was responsive and useful when you needed support. Dependable help over the long run is an important part of owning a Baratza grinder.
Thanks again,
Baratza
Help with Baratza Encore
I had multiple (all successful) calls regarding repairs I was trying to make to my Baratza Encore. Parts shipped for free, numerous unsolicited follow-ups, and it works like a charm, though I think in the end we will replace it with another of the same. It's been a workhorse for almost 20 years and doesn't owe us anything. One of the best customer service departments I've ever dealt with.
28 April 2026
Reply from Baratza
Thank you for the kind review. We are glad our team could help keep your Encore going with parts support and continued follow-up along the way. Supporting grinders for the long haul is a big part of what we do, and it means a lot to hear yours has been in service for nearly 20 years.
Cheers,
Baratza
What customer service should be everywhere
It seems like this customer service team lives to help serve customers! They’re amazing.
28 April 2026
Reply from Baratza
Thank you for the kind review. We appreciate your recognition of the team and the care they brought to your experience. Consistent, thoughtful support is a big part of what we want Baratza ownership to feel like.
Thanks again,
Baratza
Customer support & customer experience…
Customer support & customer experience is where so many companies fall short "after the sale". Baratza is clearly different. They have a great team that focuses on issues after the sale. This includes a great repair program for customers. This is the reason why I continue to purchase their coffee grinders.
27 April 2026
Reply from Baratza
We appreciate you taking the time to write. It means a lot to hear that our support after the sale and our repair program have earned your continued trust. Keeping grinders serviceable and backed for the long run is central to how we support our customers.
Kind regards,
Baratza
The representative honored a past offer…
The representative honored a past offer to upgrade components in my Vario grinder. This happened effortlessly on my part.
28 April 2026
Reply from Baratza
Thanks for sharing this. We are glad the upgrade for your Vario components was handled smoothly and with minimal effort on your side. Clear, dependable support and practical parts help are an important part of keeping grinders in service.
Cheers,
Baratza
Easy
Customer service provided a solution to my problem - sent out a replacement part with instructions without hesitation and without questioning me.
16 March 2026
Reply from Baratza
Thank you for the kind review. We are glad our team could send the replacement part and instructions promptly to help move things along. Straightforward parts support is a big part of keeping Baratza grinders in service.
Cheers,
Baratza
Its Baratza...
Its Baratza.... Their customer service is second to NONE , my electric grinders will only ever be Baratza.
21 April 2026
Reply from Baratza
We appreciate you taking the time to write. Your continued confidence in our grinders and support means a great deal to us. Long-term reliability and service are at the heart of the Baratza experience.
Kind regards,
Baratza
Very helpful, easy experience
Very responsive to my issue and sent a replacement part ASAP! Thanks so much.
18 April 2026
Reply from Baratza
Thanks for sharing this. We are glad our team could respond quickly and get the replacement part out to you. Ready access to parts and support makes a real difference over the life of a grinder.
Thanks again,
Baratza
Parts and instructions are available
Parts and instructions are available, unlike many produxts
25 April 2026
Reply from Baratza
We appreciate the feedback here. Making parts and guidance available is an important part of helping people maintain and repair their grinders over time. We are glad that stood out in your experience.
Happy grinding!
Baratza
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