Barbeques Galore Reviews 2,737

Ordered a awning shade wall have been waiting for over a month now nothing confirmation delivery is on its way a month ago
Got an email today a month after ordering that they are refunded my money don’t know why
Crap service

I made a warranty claim in December and despite several letters and emails and promises to refund still no payment.I am starting legal proceedings to get my refund.

Really terrible service

I wrote to customer support regarding an ongoing issue with my BBQ on the 3rd Jan, as I didn't receive a response I emailed them again on the 10th Jan, on the 11th Jan I received a response from the place I bought the BBQ from and they said that they emailed customer support directly to get back to me. I have yet to hear back from them, I am extremely disappointed.
UPDATE: Still no response from customer support it looks like I will need to go to consumer affairs/ombudsman.

Product purchased end of 2018, table has all bubbling paint called emailed called emailed, website says 3 year warranty however customer service has said no this is only two years tables after 2018 have 3 years. What a waste of money don't purchase any outdoor furniture from them go to Bunnings they have much better customer service and take responsibility for items that don't meet standards. BBQ Galore pay a premium price and get a very low quality product in return

I had the best costumer service provided by Paul at Barbeques Galore Caringbah. Paul was very professional and helpful. He answered all my questions and assisted me to find the suitable outdoor kitchen I have been looking for. Thank you heaps Paul.
I highly recommend heading to Caringbah for anything you need to buy from Barbeques Galore. Paul is the one you need to ask for to find what you want and to receive the best customer service.

We have placed an order for a Burner on a Cart /cooker and paid a deposit of $300 (total value $699) over five months ago. We heard nothing to this day from BarBeQues Galore, Castle Hill despite leaving a number of message including three emails. Today I called five times, no one answered. We were patient due to COVID but over five months with no response is unacceptable by anyone's standards. We simply needed to know whether the product will be available anytime soon or otherwise we can move on. I have never experienced anything like this in my life. How can they treat their customers with such disrespect. Today I called them yet again four times but the message says "we are open, call later". Now it is 4.50 pm and they are closing soon.

Went to their Warrawong store on Friday 15th October 2021. No one checking Covid check in and no one checking Vaccination certificates-no one came over to see if we wanted anything

WE WILL NOT BE BACK

BBQ Galore has the worst online customer service.

Beyond disappointed with the time to respond, and the quality of response. After waiting a long time and going back and forth I was told to go in store.... during a lockdown....

Poor service and I regret buying something that means I need to deal with or spend any more money at this company.

Ordered a 4 piece lounge setting paid an absorbent delivery fee and only 1/2 the order was delivered have rang several times with numerous promises of getting back to me no one ever does no phone call no EMail no chairs will never deal with them again

Great staff, service and product knowledge.
This is the best cooking bar b q I have used. Cooks roasts, potato's brilliantly.
Only poor quality is bar b q cover which has deteriorated badly and will under warranty look to have it replaced.

Bought Kamado Joe from Cheltenham store- had to wait3 months and still they have not delivered the ikamand and cover. This is despite these products being available at other stores. When I made a complaint , they cancelled my order, suggested i was being difficult and advised i should buy it online and hung up.
Id suggest buy a big green egg from someone else as bbq galore have exclusive distribution of kamado joe and the service ive experienced from them has been completely unsatisfactory.

They should check the plug as was supplied withUSA PLUG SO could not use for 6 days as had to arrange to pick up

Great staff communication, a few with good knowledge. Not much variety but good quality heaters

Placed an order on the 17th of may and only half was delivered. Waited 2 weeks, go to log in and my account is non existent. Can't log in. Can't reset password. Can't track my order using email and order number. Contacted Technical Support via website and no response. Contacted them on Facebook to be told they looked in to it and it appears I signed for my order. Didn't address my issue of my account no longer being there, or the fact only half was delivered. Even my shipping invoice shows part of the order being sent.

SLOW TO OFFER SERVICE BUT WHEN SARAH DID SHE WAS SO FULL OF KNOWLEDGE - GET IT OUT THERE GIRL AND IMPRESS US BUYERS WITH HELP

The service give to me by Barbeques Galore was excellent and the Ziggy Portable BBQ was a great purchase and look forward to using it whilst on a caravan journey

Excellent customer service at the Frankston store. Very happy with my purchase of the fire pit. Staff were very friendly and happy to take my products straight to the car for me without me even having to ask.

Completed purchase during Click Frenzy sale at BBQ,s Galore. The outdoor lounge suite is excellent quality and was a good price. The Customer Service was great and collection very easy

Michael at Logan store is amazing. We had some issues with transit damage to our bbq, and he got it sorted so quickly. Rob the fixer, was great to deal with. Thankyou!

Always go there for tiny bits and always walk out 100% happy