Excellent advice from the staff at Alexandria. Helped in selecting the right equipment for my needs without overselling. Very competitive prices. On the day I came to collect all my equipment, it was... See more
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On the 16th of January 2026 I used a gift card to purchase 2 items from Barbeques Galore Online site, it took 14 days for the first item to arrive, I am still waiting for the second item. I have sen... See more
Bought a hibachi - ordered for Christmas, arrived mid January - tardy delivery was flicked off to the "seller"... Yet BBQ Galore was the seller. Now, after about four weeks the allegedly ceramic Hi... See more
We purchased items online thinking they were correct but were informed they will not fit our grill so asked to cancel the order. We cannot get a response. Emails are left for weeks without answer then... See more
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Company details
About Barbeques Galore
Information provided by various external sources
Having started our business in a garage in Sydney's outer west, Australian living runs through our blood. Our products are built and selected with the Australian lifestyle in mind - sunny afternoons spent in the backyard with the whole family or just a few good mates.
We believe that you don't need to go away to get away. That you can recreate that carefree holiday feeling without leaving home; by spicing up your backyard, inspiring you to cook and entice family and friends to share in the good food and fun.
Contact info
2.4
Poor
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Poor customer service at barbecues galore Kotara
The service at barbecues galore kotara is terrible. I walked around the whole store looking for a specific item while three staff stood behind the counter talking to each other. I was also one of two people in the store so there is no reason one of the staff members couldn’t offer me assistance. When I eventually found my product on display I waited at the counter until one of the staff members finally looked up to help me. When I asked if I could purchase the item they gave me attitude and rudeness about why I couldn’t get the product myself to which the stock of the product was not visible to customers. An older women with blonde hair served me and was quite rude and silent during my transaction. I did not enjoy my experience shopping at barbecues galore kotara. I will not be returning. I do not recommend buying for barbequees galore kotara due to the poor and rude customer service exhibited.
21 December 2020
Unprompted review
Reply from Barbeques Galore
Hi Stacey, thanks for reaching out to us about your poor experience in-stores. We will ensure this feedback gets passed on as we value our customers feedback.
Excellent service by knowledgeable staff
20 December 2020
Reply from Barbeques Galore
Hi Frances, thanks for the great feedback!
Sales person was extremely knowledge…
Sales person was extremely knowledge and helped to select the best smoker. Answered all questions and provided great advice.
19 December 2020
Reply from Barbeques Galore
Hi Ken, thanks for the great feedback!
Zero Star
Zero Star! Purchased a dining set online and haven't delivered after almost 3 weeks and after repeated follow up and promises. They didnt even know about my order if i didnt called and after paying $1000+! Was promised to be delivered by Friday nothing came so called again to follow up and promised to be by Saturday so I cancelled all family plans to be at home but again nothing came. So frustrated and what a waste of time. Bad service, Bad customer service, Not recommended.
19 December 2020
Unprompted review
Reply from Barbeques Galore
Hi CT, thanks for reaching out to us. We would love to be able to help you out. Could you please send us further details at customercare@bbqgalore.com.au.
Great Pricing
Purchased a Connoisseur bbq during Black Friday sale.
The price was very good and the product quality excellent.
Alan
19 December 2020
Reply from Barbeques Galore
Hi Alan, thanks for your great feedback. We hope you enjoy your new BBQ.
Reply from Barbeques Galore
Hi Michael, thanks for the great feedback. We can't wait for your next store visit :)
Money taken, product not delivered
Ordered a Ziegler and Brown twin BBQ in October from the Warrawong NSW store. We were told that the portable stand was in Sydney but had been delayed being released from Sydney due to industrial action. One that was in Sydney was reserved for us and would be at the store within 6 weeks. No problem, it happens.
WE contacted the store 2 months after we paid and was told that they were waiting on a shipment from overseas and that it would be another 4 weeks to arrive in the country and another 2 weeks to deliver.
So if the one reserved for us was in Sydney, where was it?
The portable stand is now not available to order at all on their website. I now wonder if they make them any more!
We then contacted Barbeques Galore via their online customer service form. No response!
Not a good experience at all Barbeques Galore
17 December 2020
Unprompted review
Reply from Barbeques Galore
Hi Michael, thanks for reaching out to us and we completely understand your frustration. We would love to be able to help you out with your issue. Could you please send us further details at customercare@bbqgalore.com.au and we will look into this for you.
Quick reliable service with a smile
15 December 2020
Reply from Barbeques Galore
Hi Chris, thanks for the positive feedback!
1st purchase was a lemon
1st purchase was a lemon, took over 4hrs to assemble, never worked. Took over 3weeks on someone coming out and telling me the same thing I reported wrong. 2nd purchase was told will be ready early October and now we are Mid December and still waiting🤦🏻♂️, I have had to chase the feedback on arrival twice as they haven't given any information unless I have chased it up myself. Poor customer service
15 December 2020
Reply from Barbeques Galore
Hi Roly, thanks for reaching out to us with your feedback. We would love to look into this issue for you if you could send us further details at customercare@bbqgalore.com.au.
Barbeques Galore have the best…
Barbeques Galore have the best barbeques and staff have great product knowledge.
15 December 2020
Reply from Barbeques Galore
Hi Dianne, thanks for the amazing feedback!
No phone call made to me to let me know…
No phone call made to me to let me know my order was available I had to call the store and was put on hold for quite awhile
14 December 2020
Reply from Barbeques Galore
Hi Deborah, thanks for reaching out to us. We will ensure this feedback gets passed on since our customers experience is valuable to us in improving our system.
Rockingham store wa the service I was…
Rockingham store wa the service I was 10 out 10
14 December 2020
Reply from Barbeques Galore
Hi Alex, wow thanks for the great feedback!
The staff were super friendly
The staff were super friendly, prompt and professional. The Kamodo Dragon, just wow. Thanks guys.
13 December 2020
Reply from Barbeques Galore
Hi Craig, thanks for your feedback. We hope you enjoy your new Pro Smoke Kamado Dragon :)
great value outdoor furniture
great value outdoor furniture - good quality for price.
Staff were great & very helpfull
13 December 2020
Reply from Barbeques Galore
Hi Colin, thanks for your great feedback. We're happy to hear that the team at Hobart provided great customer service.
Great information,good product…
Great information,good product knowledge & friendly staff
13 December 2020
Reply from Barbeques Galore
Hi Andrew, thanks for your positive feedback!
Got a out door table and went to put it…
Got a out door table and went to put it together and we have no bolts to put the legs on.. we ordered the table for a time we had help to get it together and now we can't put it together before Christmas as its over 80kg just the top
13 December 2020
Unprompted review
Reply from Barbeques Galore
Hi Reece, thanks for reaching out to us. We would love to help you out with your missing bolts. Please contact us at customercare@bbqgalore.com.au or give us a call 1300139867.
The customer service was great and the…
The customer service was great and the speed of delivery, but trying to assemble it was a nightmare.
We were told the cost of getting it assembled was around $80, which seemed excessive considering the barbeque was only $299 and then delivery $55.
13 December 2020
Reply from Barbeques Galore
Hi there, thanks for reaching out to us with your feedback. We will ensure this feedback gets passed on with your assembly experience.
The service at BBQ Galore was excellent.
The service at BBQ Galore was informative, helpful and prompt. The pickup process was very easy. Thank you.
11 December 2020
Reply from Barbeques Galore
Hi Glen, thanks for your great feedback!
Just a wonderful and delightful…
Just a wonderful and delightful experience to visit such a professional yet friendly store
Like Moorabbin .. Nepean hwy
11 December 2020
Reply from Barbeques Galore
Hi Elizabeth, thanks for such positive feedback. We're glad you are had a great in-store experience.
Excellent service from Linda at Erina
Excellent products and service I was so impressed
11 December 2020
Reply from Barbeques Galore
Hi Gail, thanks for the great feedback!
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