I love Barista and Co., especially Westgate Branch. Today I would like to give a huge shout out to Brian my waiter. He made my day. He was welcoming, friendly, helpful, efficient and genuine. A deli... See more
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See what reviewers are saying
Lovely engaging website makes you feel like a customer that matters. Based on my previous experience, I took a chance & ordered two of the Discovery packs. Haven't tried any yet but I just know th... See more
Company replied
Love the description of each coffee which sets the tone helping me to decide which coffee to have at any one moment. All 3 from the Discovery Box are just awesome. Thought I'd give them a go when ther... See more
Good service - order arrived the same day! I suspect someone lives close to us and dropped it off but excellent service anyway. We are currently using the Samba Nights coffee which is running throu... See more
Company replied
Company details
Written by the company
We believe that your coffee should be roasted fresh, ground fresh and brewed fresh. Not to mention straightforward, and easy to order online. Our beans are hand-picked by farmers we know by name, freshly roasted in Dorset and posted to your door how and when you want them.
Contact info
31 Market Place, BH24 1AN, Ringwood, United Kingdom
- 01202619500
- hello@baristaandco.com
- baristaandco.com
Fabulous
I have only recently got into drinking coffee but have tried many different brands and this one is a favourite. Great quick service and great product one very happy lady.
1 July 2022
Reply from Barista & Co Coffee
Thank you very much for your kind words and we are over the moon to hear you love our coffee. Happy Brewing.
Poor customer service
Coffee tasted good. However, It took a week and a half for the order to be dispatched and I had to chase customer services to query when it would arrive. I was told it would be dispatched that day and I would receive a tracking link by the evening but nothing received. I then didn't hear back from customer services until a few days after the coffee had been delivered. Poor customer service and communication.
30 June 2022
Reply from Barista & Co Coffee
Hi Katy, we are sorry your order was delayed. We had a large promotion and a power cut at our roastery which was a major challenge. Sorry we couldn't inform you of the delivery until the Monday. Our team don't work weekends so we weren't able to email on the day of arrival. We thank you very much for your custom and hope to welcome you back soon. Happy Brewing.
Reply from Barista & Co Coffee
Hi Mar, thank you very much for your kind review. We are really pleased you are enjoying your coffee.
Very poor quality coffee
Very poor quality coffee, service and delivery. Avoid, unless you like paying a lot for awful experiences and cocky customer service. Cannot wait for the excuses in the company’s response to this….unhappy brewing!
25 June 2022
Unprompted review
Reply from Barista & Co Coffee
Sorry to hear this coffee wasn't to your taste. We take great pride in our roasting but we do understand coffee is personal and people have different tastes. If we can offer any guidance on a coffee that would suit you better, we would be more than happy to help. Please email us on hello@baristaandco.com with any suggestions on areas we can improve. Many thanks.
Lovely beans
Easy to navigate site, good communication, not too many emails, fast delivery. Very pleased. Good quality beans.
21 June 2022
Reply from Barista & Co Coffee
Thank you very much for your review and more importantly we are so pleased you are enjoying the coffee. Happy Brewing.
Product arrived smashed and no…
Product arrived smashed and no replacement has been sent. Awaiting customer service help from the company.
Update: I have replied to that Email twice now. The email are bouncing back from your server therefore you are not receiving them. I have tried to locate you on Instagram/twitter/Facebook to continue the conversation there as your servers are rejecting email (they worked previously)
Update #2. They have now sent the replacement l, I am awaiting delivery. Their messaging process remains non-usable. Below is the text their email servers are replying to me with for 2 weeks now. They need to find a back up communications channel to process these issues when their email system is down, like it is currently, such as twitter, instagram, WhatsApp etc
Delivery has failed to these recipients or groups:
Hello(at)baristaandco.com (hello(at)baristaandco.com)
Your message wasn't delivered because the recipient's email provider rejected it.
20 June 2022
Reply from Barista & Co Coffee
Hi Richard, for some reason we are not receiving your email specifically. We have completed the damaged delivery process for you and processed a replacement. Many thanks
Great Value, Great Tasting Coffee!!!
Purchased a 1kg bag of whole bean, which arrived promptly in sustainable packaging. Coffee tasted great too, which is the most important thing! Great value, great tasting coffee which is sustainable, what’s not to love?
19 June 2022
Reply from Barista & Co Coffee
Thank you for the lovely words Jay. Enjoy your brew!
Very lovely coffee.
I love my morning espresso and have tried a lot of different. Companies and beans/ roasts. The beans from Barista & co were fabulous! Flavoursome and strong but still
Mellow and a smashing crema. Highly recommend. Delivery was also swift. I’ll be back for more!
17 June 2022
Reply from Barista & Co Coffee
What a great review, thank you Alison! We're so pleased to hear you're enjoying your coffee.
Reply from Barista & Co Coffee
Thank you for leaving your lovely words Michelle, we're so pleased to hear you're happy with the experience.
Great quality
Special offer so decided to try this company for decaff beans.
They were delivered promptly and we are really pleased with quality.
16 June 2022
Reply from Barista & Co Coffee
Wonderful to hear this Jacqui, we're so pleased you've had a great first experience with us. 😊 Enjoy your brew!
Delivered super quick and top quality beans
Delivered super quick via Royal Mail - so no messing about with random delivery options. Coffee to die for - really top quality beans, and packaged very nicely in 1kg bag.
16 June 2022
Reply from Barista & Co Coffee
This is so great to hear Pete, thank you for your review. Enjoy your coffee.
A decaff bean that tastes so good!
High quality, tasty decaff beans. Great value in a large bag. And even that isn’t going to last long at the rate we’re drinking it!
16 June 2022
Reply from Barista & Co Coffee
Great to know you are getting through the coffee as you like it so much. Our decaf is the same bean as our best selling darker roast and we love it too! Happy brewing.
Reply from Barista & Co Coffee
Sorry you didn't like this coffee. We understand coffee is personal but we would welcome you back to try our Try M pack with a wider range of our coffees. Happy brewing.
OMG......the coffee is superb
OMG......the coffee is superb. Got the African Heights single bean. Delicious. Got a decent discount. Delivery was excellent. The bag is resealable. I will be using this company again.....no question.
16 June 2022
Reply from Barista & Co Coffee
Thank you Robert, we love your review. So glad to hear you've had a wonderful experience with us. Enjoy your coffee!
Ordering and delivery
I have not tried the coffee yet so this review is only about the ordering process. The website was easy to navigate, ordering process simple and I was kept informed of the progress. Order arrived safely within a few days, was well packaged, absolutely no complaints would recommend
16 June 2022
Reply from Barista & Co Coffee
Thank you for the lovely words Keith, it's great to hear your feedback. We're so pleased to hear you've had a great experience with us.
bought a 1kg bag of coffee beans
bought a 1kg bag of coffee beans , they arrived within two days . now enjoying delightful cups of coffee
16 June 2022
Reply from Barista & Co Coffee
Thanks for your lovely feedback Russell, we're so pleased to hear you're enjoying your coffee!
Reply from Barista & Co Coffee
Thank you for your lovely review, I'm so pleased to hear you had such a great experience with us.
Enjoy your coffee!
All great but would prefer a delivery…
All great but would prefer a delivery system that would allow me to state a safe place to leave it as Royal Mail involve staying in most of the day and if you miss them their facility is not the greatest.
I should get the coffee today.
The coffee is great though
16 June 2022
Reply from Barista & Co Coffee
Thanks Geraldine. We will look into this as Royal Mail tracked should have a safe place option. Thank you very much for your kind review.
Fast delivery and delicious coffee
Fast delivery and delicious coffee. Will definitely purchase from again.
15 June 2022
Reply from Barista & Co Coffee
Thank you very much. We really appreciate your custom and can't wait to welcome you back. Happy brewing.
Reply from Barista & Co Coffee
Thank you very much. It keeps us happy when we know you are enjoying our coffee.
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