Bark and Jack Reviews 1,990

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the straps, noting their comfort, durability, and premium feel that often exceeds expectations. Many appreciate the attention to detail and the aesthetic appeal, finding that the products look even better in person. The pricing is also frequently highlighted as good value for the quality received, and the delivery service is consistently described as fast, efficient, and reliable. However, some people were dissatisfied with color discrepancies between product photos and the actual item received. A few customers also experienced issues with the buckle on a specific strap design, finding it prone to detaching. Additionally, a small number of consumers expressed disappointment with the perceived quality of certain products, describing them as thinner or less robust than anticipated, and one reviewer felt a tool was overpriced.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the high quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast and quick delivery, with some... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the speedy and... See more

Price

Reviewers highlight positive aspects of price. Many customers found the straps to be a great value,... See more

Based on these reviews

Rated 5 out of 5 stars

Great quality straps with an incredidly smart weaved texture that would suit any kind of watches from upmarket to everyday wear time pieces. B&J's straps are extremely comfortable to wear with a gr... See more

Rated 5 out of 5 stars

I was lucky to get the textured strap that I wanted ... on sale and before it was completely sold out and never to return. I like how B&J show photos of the strap on wrist and on actual watc... See more

Rated 5 out of 5 stars

Just got in a couple nylon straps from Bark and Jack — and I’ve gotta say, they nailed it. Super comfortable, well-made, and they look even better in person. The attention to detail’s legit, and the... See more

Rated 5 out of 5 stars

Easy ordering process and prompt despatch. My straps came with a watch travel pouch. Straps are expensive for nylon NATO types but I've not found anything quite as good. Fittings, strap and finish... See more


Company details

  1. #18 of 127 best companies in Watch shop
  2. #1 of 5 best companies in Blogger

About Bark and Jack

Written by the company

Bark & Jack is a small UK business based in Scotland. Bark And Jack is one of the largest independent watch blogs and watch accessory shop selling some of the best premium fabric and leather watch straps along with watch accessories.

The Bark and Jack watch blog covers both the best affordable watches and best luxury watches.

YouTube:
YouTube.com/BarkAndJack

Instagram:
Instagram.com/BarkAndJack

Facebook:
Facebook.com/BarkAndJack

- Honory member of the Alliance of British Watch and Clock Makers.
- GPHG 2022 Academy member
- Featured in The New York Times
- Featured in Watch Pro
- Featured in Hodinkee


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great item

Great item. Well packaged and helpful instructions on how to assemble.
Will be buying again.

24 October 2025
Rated 5 out of 5 stars

Fast communication and great quality

I had a question about delivery before ordering, messaged them on instagram and they got straight back to me. Love the watch strap, really comfortable to wear and great quality.

20 October 2025
Rated 5 out of 5 stars

First time buying a NATO strap

First time buying a NATO strap. First time buying a product from a YouTuber!
Very cool strap. Feels good on my wrist and looks great on my recently purchased GrandSeiko SBGN027.

Thanks!!!

12 October 2025
Rated 5 out of 5 stars

Always a pleasure dealing with Adrian…

Always a pleasure dealing with Adrian and his team!! Have been a fan right from the very beginning and have got most of the straps already..will certainly pick up the ones I don't have over time! Thanks again look forward to a cup of coffee and a chat soon!!

12 October 2025
Rated 5 out of 5 stars

Wow what a strap

Wow what a strap. (Green ribbed nylon 20mm).
I must have at least ten various nato straps for my vintage dive watch that I've accumulated over the years that I have felt never quite did it, but this one does.
Rugged, stylish, tasteful with a depth and three dimensional look to it.
Fast delivery, well packaged and presented in a cool pouch, very classy.
I will certainly be purchasing another possibly in grey.
Thank you guys.
Clive.
p.s. I don't see a testimonial page on your site, but if there is put this on it and if you don't have one then you certainly should .
Thanks again.
Clive.

9 October 2025
Rated 5 out of 5 stars

Top notch customer service and awareness

Well, I didn't buy a strap. I tried to. I'm in Canada and our postal service is on strike. Bark and Jack reached out to me to say, "hey, we can't ship to you because your postal service is on strike. Do you want to wait or did you want a refund?" Not knowing how long the strike was going to be, I took the refund option and I had my money back the next day.

I thought it was great that a company would reach out in a timely manner before I had to wonder "where's my strap?" and very quickly offered a refund instead of "Sorry for the delay, we'll ship when we can" with no option for a refund.

To me, that's paying attention to the customer, and I'll place my order again when the strike is over.

5 October 2025
Rated 2 out of 5 stars

Decent Strap, over priced tool

Fair enough the nylon nato straps were great, but the bergnon tool is avialible for 20 quid; I was charged 25. (not sure why)

18 September 2025
Bark and Jack logo

Reply from Bark and Jack

Hello,

Thank you for your order and for taking the time to leave feedback. The Bergeon tool you purchased was £24, not £25 as mentioned, and the small difference in price compared to larger retailers simply comes down to scale — as a small business, our costs per unit are higher.

It’s similar to paying more for a bottle of water in a café than in a supermarket — smaller quantities and convenience naturally affect price. We’ve reached out to you directly to explain this in more detail.

Thank you,
Gerard

Rated 3 out of 5 stars

Straps are good but pretty pricey for…

Straps are good but pretty pricey for what they are. Shipping over seas was not cheap and had duties to pay in Canada. There isn't anything inherently better than what you might find on Ali Express or Amazon.

17 September 2025
Bark and Jack logo

Reply from Bark and Jack

Hello,

Thank you for taking the time to share your feedback — we really appreciate it.

We completely understand that international shipping costs and duties can be frustrating. These charges are set by the government of the importing country and are unfortunately outside of our control. That said, we always aim to be transparent — our shipping policy notes that international buyers are responsible for any duties or taxes on arrival.

We already use the most economical international service available to us, but we know there’s still room to improve. We’re currently working on a North American shipping solution that will help reduce both delivery times and costs, and we’re excited to have that in place before the end of the year.

On the product side, we’ve been developing and refining our straps since we first launched in 2017, and we’re continuing that journey with a refreshed catalogue and all-new products rolling out over the next 12 months — something we’re really excited about. We believe these updates will once again put us at the forefront of innovation in what’s become an increasingly competitive market.

We’ve also reached out directly to see if there’s anything we can do to help or make things right. Thanks again for taking the time to leave us feedback, which helps us keep improving both our products and the overall customer experience.

Thank you,
Gerard

Rated 2 out of 5 stars

Good product but…

Good product but I feel that the wrong colour (grey against dark grey) got sent. It was sent out quick but when I questioned it via the email contact I had to send another email to get a reply. They just told me that the pictures can have colour discrepancy but that was all. Ok I could have sent it back and started the usual ‘shovelling water uphill’ lark but let’s face it, probably best to put this down to just some bloke asking a question and getting a stock reply with a closed answer. Banging on about your product on YouTube Adrian won’t make me buy another. Nothing wrong with the strap just your Customer service here.

24 September 2025
Bark and Jack logo

Reply from Bark and Jack

Hello,

Thank you for taking the time to leave a review. We were a little surprised by your comments, as from our side we responded within two business days to your initial enquiry and offered a return or exchange if you weren’t happy with the strap colour.

You mentioned feeling that our response was a “stock reply,” but we can assure you it wasn’t — it was written personally and specifically for your enquiry. We also reviewed your order and are confident that the correct product was dispatched, and we’ve explained our reasoning for this directly in our email correspondence.

We’ve reached out to you directly to try and resolve this, as we want to ensure every customer has a positive experience with us.

Thank you,
Gerard

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