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Barker Shoes Reviews 821

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 310 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting the excellent craftsmanship and durability of the shoes. Many appreciate the long-lasting nature of the items, with some owning pairs for decades. The packaging is also often highlighted as a positive aspect, contributing to a pleasant unboxing experience. However, some people were dissatisfied with the customer service, reporting issues with responsiveness and resolution of problems. There are also mixed opinions regarding product descriptions, particularly concerning the accuracy of colors and sizing when ordering online. Additionally, a number of customers experienced significant delays or problems with delivery, with some orders going missing or arriving much later than expected.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. Many customers praise the shoes for... See more

Quality

Customers consistently note positive experiences with quality, praising the craftsmanship, durability, and... See more

Order

Consumers find order to be ambiguous. Many reviewers praise the ease of ordering, prompt delivery, and the... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers report quick and prompt... See more

Customer service

Reviewers express widespread dissatisfaction with customer service. Many consumers report a complete lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once again the valiant shoe is comfortable and well constructed. Regrettably since, after many years of use, my red version is finally showing signs of damage, the colour is no longer available so ca... See more

Company replied

Rated 4 out of 5 stars

First pair arrived quickly but were too small.The returns process would have been better with pre-printed label. Not everyone has the facility to print. Notwithstanding this the returns were sent a... See more

Company replied

Rated 5 out of 5 stars

Purchased the Seb in Walnut Calf, already have a pair of McCleans and used the sizing from them and the Seb’s were spot on. Absolute quality shoes as always and will be getting the Glencoe later in... See more

Company replied

Rated 5 out of 5 stars

The refurb service is recommended if you want to prolong the life of your shoes. As good as some cobblers can be — and even that is a challenge in parts of the country now — there is simply no substit... See more

Company replied


Company details

  1. #193 of 215 best companies in Shoe shop
  2. #268 of 282 best companies in Fashion accessories shop

Written by the company

Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.


Contact info

3.5

Average

TrustScore 3.5 out of 5

821 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent product

Excellent product, great communication

7 April 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind words about Barker Shoes. We’re delighted to hear you’re pleased with both the product and our communication. Your support means a lot to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Great shoes great service

Great shoes great service

13 April 2026
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Reply from Barker Shoes

Thank you for your kind words. We’re glad to hear you’re happy with both our shoes and service. Your support means a lot to us, and we look forward to serving you again.

Rated 1 out of 5 stars

Go away!

Great shoes, excellent service in store, but for goodness sake get your marketing team in a room and tell them to slow down on the email! I’ve unsubscribed and you’ve still emailed me for a review! Well here it is. I won’t be buying Barker again because of the email barrage.

15 April 2026
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Reply from Barker Shoes

Thank you for your feedback and for your kind words about our shoes and in-store service. We’re sorry to hear that our email communication has been overwhelming and that you’ve still received messages after unsubscribing. That is not the experience we want for our customers. We take this seriously and will review our communication settings to ensure it’s properly addressed. We appreciate your honesty and your past support.

Rated 5 out of 5 stars

Brilliant comfortable shoes with a…

Brilliant comfortable shoes with a fabulous service. I’ll be making another order soon .

10 April 2026
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Reply from Barker Shoes

Thank you so much for your wonderful feedback. We’re delighted to hear you’re happy with both the comfort of your Barker shoes and our service. We truly appreciate your support and look forward to your next order!

Rated 5 out of 5 stars

The boots I purchased look and fit…

The boots I purchased look and fit perfect. Great service also.

16 April 2026
Unprompted review
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Reply from Barker Shoes

Thank you for your kind feedback!

We’re delighted to hear that your boots fit perfectly and that you’re happy with their look and quality. It’s also wonderful to know you had a great experience with our service.

Your support means a lot to us, and we truly appreciate you choosing Barker Shoes.

Rated 5 out of 5 stars

Suede monk strap

I ordered a suede monk strap and it arrived as expected. Good quality, perfect fit. They look great, and are comfortable.

18 April 2026
Unprompted review
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Reply from Barker Shoes

Thank you for your kind feedback!

We’re delighted to hear that your suede monk strap shoes arrived as expected and that you’re pleased with the quality, fit, and comfort. It’s great to know they’ve made a strong impression.

We truly appreciate your support and hope you continue to enjoy wearing them.

Rated 4 out of 5 stars

Comfortable and well made

Once again the valiant shoe is comfortable and well constructed.
Regrettably since, after many years of use, my red version is finally showing signs of damage, the colour is no longer available so cannot be replaced.

21 April 2026
Unprompted review
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind feedback. We’re pleased to hear your Valiant shoes have been comfortable and well made over the years.

We’re sorry the red version is no longer available and appreciate your understanding. Please feel free to reach out if you’d like help finding a similar alternative.

Rated 1 out of 5 stars

shoes look great on but heel region is…

shoes look great on but heel region is not padded enough and have caused blisters . Fabric is too rough

7 April 2026
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Reply from Barker Shoes

Thank you for your feedback, and we’re sorry to hear about the discomfort you’ve experienced.

We appreciate your comments regarding the heel padding and material texture, and we will ensure this is shared with our product development team for review. Customer comfort is very important to us.

Rated 5 out of 5 stars

Customer Service

Seamless Service

21 March 2026
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Reply from Barker Shoes

Thank you for your kind feedback. We’re pleased to hear you experienced seamless service and hope to continue delivering the same high standard in the future.

Rated 5 out of 5 stars

Excellent

Easy to order. Decent discount for first purchase. Quick delivery and beautifully packaged.

30 March 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind feedback. We’re delighted to hear that you found the ordering process easy and appreciated the discount, prompt delivery, and packaging.

We hope you enjoy your Barker shoes and look forward to serving you again.

Rated 3 out of 5 stars

The colour appears to be darker than…

The colour appears to be darker than displayed in the online photos. On the positive side, the shoes arrived very quickly after ordering.

6 April 2026
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Reply from Barker Shoes

Thank you for your feedback. We’re sorry the colour appears darker than expected, but we’re glad your order arrived quickly.

Rated 4 out of 5 stars

Great shoes and customer service dept

Great shoes and customer service dept. Shoes did get lost between Northampton and London shop but telephone call sorted out.

1 April 2026
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Reply from Barker Shoes

Thank you for your kind message.

We’re very pleased to hear you are happy with both our shoes and customer service, and glad the issue with the delivery was resolved promptly after your call. We appreciate your patience in getting this sorted.

Your feedback means a lot to us.

Rated 5 out of 5 stars

Well made shoe and very comfortable…

Well made shoe and very comfortable also like the model woody which I purchased, they are the very first pair of Barkers i have owned.

27 March 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind message.

We are delighted to hear that you find your Barker shoes well made and comfortable, and that you are enjoying the Woody model. It’s especially wonderful to know this is your first pair of Barkers.

We truly appreciate your support and hope you enjoy wearing them for many years to come.

Rated 5 out of 5 stars

Good service!

Good service - did an impressive job and didn’t take as long as the advertised 14 weeks either. Thanks!

2 April 2026
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Reply from Barker Shoes

Thank you very much for your kind feedback. We’re really pleased to hear that you’re happy with the service and that your order was completed sooner than expected.

We truly appreciate you taking the time to share your experience, and we look forward to serving you again in the future.

Rated 2 out of 5 stars

I received my shoe that I ordered

I received my shoe that I ordered. The shoes is great but it is too big. I can’t get the right size for exchange. I would like to start the return process. Sent an email with no answer. Looks like the support services after you buy is very poor. Hope to hear from them soon.

14 April 2026
Unprompted review
Barker Shoes logo

Reply from Barker Shoes

Thank you for your message, and we’re sorry to hear that the shoes do not fit as expected and that you have not yet received a response.

We also apologise for any inconvenience caused by the delay in our reply.

We can certainly assist you with the return process. Please could you provide your order number and confirm whether the item is unworn and in its original packaging? Once we have these details, we will arrange the next steps for your return and advise on available options.

We appreciate your patience and the opportunity to resolve this for you as quickly as possible.

Rated 5 out of 5 stars

All went well.

Web site worked well with good photos of products, good descriptions and clear pricing. Ordering and delivery all worked well and shoes came very quickly.

25 March 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your wonderful feedback! 👞 We’re delighted to hear that you had a smooth experience on our website, from browsing our product photos and descriptions to ordering and receiving your shoes quickly. At Barker Shoes, we strive to combine exceptional craftsmanship with seamless service for all our customers.

Rated 2 out of 5 stars

usually great

Very few ladies winter shoes this year. Loads for men.

3 April 2026
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Reply from Barker Shoes

Thank you for your feedback. 👞 We appreciate your observation regarding our ladies’ winter collection. Our designs are carefully crafted in limited batches, and this year we focused more on certain men’s styles. We value your input and will certainly take it into consideration for future seasonal collections to better balance our range.

Rated 5 out of 5 stars

Beautifully crafted hand made shoes…

Beautifully crafted hand made shoes from the UK. I purchased two pairs in approximately 1990 and have only just stopped wearing them and only because my feet have spread. Looking forward too many years comfort and style from my new pair.

30 March 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your feedback! 👞 We’re delighted to hear that you’re enjoying the quality and comfort of our Barker range. At Barker Shoes, we are committed to crafting footwear that blends timeless style, exceptional craftsmanship, and lasting comfort.

Rated 5 out of 5 stars

Great quality and comfortable shoes…

Great quality and comfortable shoes from the Barker range.

14 April 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind words! 👞 We’re delighted to hear that you’re enjoying the quality and comfort of your Barker shoes. At Barker Shoes, we pride ourselves on crafting footwear that combines elegance, durability, and comfort in every pair.

Rated 5 out of 5 stars

Quality shoes delivered on time

Quality shoes delivered on time

20 March 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your feedback! 👞 We’re delighted to hear that you’re pleased with the quality of our shoes and our timely delivery. At Barker Shoes, we take pride in craftsmanship and service to ensure every pair meets your expectations.

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