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Barker Shoes Reviews 

1,057
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 463 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship of the footwear, noting that the products are manufactured to high standards. People also point out the remarkably speedy delivery service and the beautiful presentation that includes very helpful accessories upon arrival. Some reviewers were not happy with sizing inconsistencies across different styles, which sometimes resulted in unexpected return costs or uncomfortable fits. Consumers additionally mentioned that online product colors occasionally look completely different in reality, causing disappointment upon delivery. A few individuals also experienced frustrating delivery delays or difficulties when waiting for their missing orders or refunds to process.

What people talk about most

Product

Reviewers mention positive feedback about product quality and craftsmanship. Many customers report that the... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the superb craftsmanship, excellent... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a split in their experiences. Many... See more

Order

Customers had ambiguous experiences with order processes, reflecting a wide divergence in satisfaction... See more

Service

Consumers find service to be positive, highlighting fast, efficient responsiveness and excellent... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Looked good, but didn't fit and weird shape. Look fine in photos, but the toe shape is just wrong. Now getting inundated by emails asking me to review and trying to sell me more. Overall a negative... See more

Company replied

Rated 3 out of 5 stars

I my opinion having bought Barkers and other "Top End" shoes for 30 odd years these Rutherford Hi Shine are a cheap product. Cheap to make , cheap quality materials and as i should have realised, if y... See more

Company replied

Rated 3 out of 5 stars

Repeat customer if Barker shoes which are an excellent product. First time I have ordered online. The shoe is excellent quality but nothing like the colour that was displayed online. Dark walnut calf... See more

Company replied

Rated 3 out of 5 stars

It’s a very nice pair of shoes, feels very well handcrafted and the packaging is confirming the overall quality. Unfortunately the size seems smaller than usual so I have to send back and ask for... See more

Company replied


Company details

  1. #175 of 217 best companies in Shoe shop
  2. #254 of 280 best companies in Fashion accessories shop

Written by the company

Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,057)

474 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service , product arrived on time.Ordering process is simple.

5 August 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you so much for the lovely feedback! 😊 We’re glad you had a smooth ordering experience and that your shoes arrived right on time. We truly appreciate your support and hope you’re enjoying your Barker pair! 👞

Rated 3 out of 5 stars

Left hand does not talk to the right hand

I ordered a pair of shoes in the Barkers sale (heavily advertised on my social media). The system was very quick to advise me that the order had been received and was being prepared, even to the point of telling me that a courier label had been prepared. Then nothing.
I engaged the live chat bot to ask where the shoes were and was given a support call reference. Then nothing.
I commented on a social media post where at least there was some engagement and I was asked for order number and contact details. I was subsequently assured that the shoes would be with me by the end of the week and they hoped I would enjoy them. Then nothing.
Just before midday on the "end of the week" (14 days after the order) I emailed Barkers to ask what was going on. It transpires that the size I had ordered were not in stock, but no-one in the warehouse had bothered to let sales know this *minor* detail. I quickly indicated that a smaller size was acceptable and they were delivered 24hrs later.
Shoes are fantastic, service not so much

12 August 2026
Barker Shoes logo

Reply from Barker Shoes

We’re sorry for the delay and appreciate your patience. Thank you for your feedback, and we’re delighted to hear you love your new Barker shoes! 👞

Rated 5 out of 5 stars

Good service

I originally ordered a different pair of shoes and Barker were good about letting me return them as I found the buckles almost impossible to use. After some wrangling with the Paypal system and them tracking down the right pair of shoes for my needs, I now have a pair of shoes I expect to enjoy for years. Of course they will take a while to break in but that's all part of having a set of leather shoes. Overall I would say good shoes and good service and the cedar shoe trees are very much worth investing in, I smell cedar whenever I go near my shoes now and it's great.

14 August 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for the lovely feedback! 😊 We’re glad we could help you find the right pair. Wishing you many years of happy wear with your Barker shoes! 👞

Rated 5 out of 5 stars

Always great

Always great

11 August 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you! We’re so glad to hear you’ve always had a great experience with Barker. 👞😊

Rated 5 out of 5 stars

Excellent shoes at an excellent price

I bought my shoes in the sale so got them at an excellent price. They are fantastic quality (as you would expect). I have no doubt they will certainly outlast me. They were also delivered quickly. Thank you

11 August 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with the quality, price, and quick delivery. We hope you enjoy your Barker shoes for many years to come! 👞😊

Rated 3 out of 5 stars

Looked good but disappointed

Looked good, but didn't fit and weird shape. Look fine in photos, but the toe shape is just wrong.
Now getting inundated by emails asking me to review and trying to sell me more.
Overall a negative experience.

8 July 2026
Barker Shoes logo

Reply from Barker Shoes

We’re sorry to hear the fit and shape weren’t right for you. Please share your order details so our team can look into this and assist you further. 👞

Rated 5 out of 5 stars

Professionalism

I found the whole experience very professional, the on-line shopping, the delivery service, and most of all the shoes I received, and I love the shoe horns that came with the package, the manufacturing is exquisite and will last for years providing I look after them.

7 August 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your lovely feedback! 😊 We’re delighted you enjoyed the shoes, service, and craftsmanship. We hope your Barker shoes serve you beautifully for many years to come! 👞

Rated 5 out of 5 stars

Shoes are great

Shoes are great. Unfortunately one of the packages was lost during spedition but, after some time, they sent me another pair of shoes.

19 August 2026
Unprompted review
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind words! 😊 We’re really glad you’re happy with the shoes, and we’re pleased we could get a replacement pair to you. We hope you enjoy wearing them! 👞

Rated 5 out of 5 stars

Arrived on time and great quality…

Arrived on time and great quality shoes as usual

5 August 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind feedback! We’re delighted to hear your shoes arrived on time and that you’re happy with the quality, as always.

Rated 5 out of 5 stars

An on-line purchase of a quality…

An on-line purchase of a quality product was dealt with almost seamlessly

5 August 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your feedback! We’re delighted to hear your online purchase was smooth and that you’re happy with the quality of our shoes. 👞

Rated 5 out of 5 stars

Beautifully made shoes

Beautifully made shoes. They fit perfectly as my size.

5 August 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your kind words! We’re delighted to hear that you love the craftsmanship and that your shoes fit perfectly. 👞

Rated 1 out of 5 stars

shoes not in stock and no updates for…

shoes not in stock and no updates for over two weeks about my order. After chasing i was told sorry etc and tbf refund came quickly

5 August 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you for your feedback. We sincerely apologise for the delay. Unfortunately, the shoes were out of stock, so we processed a full refund as soon as possible. We appreciate your patience and understanding.

Rated 5 out of 5 stars

Quality of products 100%

Quality of products 100%
Ordering. 100%
Delivered on time 100%
Everything Perfect start to finish.

4 August 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you so much for the fantastic feedback! We’re delighted to hear you had a perfect experience from ordering to delivery. Your support means a lot to us!

Rated 5 out of 5 stars

I’ve been using your company now

I’ve been using your company now, probably for 30 years as always wonderful shoes

5 August 2026
Barker Shoes logo

Reply from Barker Shoes

Thank you so much for your continued support over the years! It means a lot to us to know you’ve been enjoying Barker shoes for 30 years. Here’s to many more!

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