Reply from barnowl.tech
Thanks for your feedback, we're happy to help!
Christina, Support Team Lead @ Barn Owl
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Barn Owl helps people keep an eye on the places that matter most, even when those places sit far from the nearest power line or WiFi signal. We build cellular, solar-powered security and monitoring cameras designed for the real conditions of rural life: open pasture, remote gates, jobsites, water tanks, barns, cabins, and county infrastructure where traditional cameras simply cannot reach. Founded in 2017 and based in Colorado Springs, Colorado, Barn Owl is a veteran-owned company started by people who understand the problem firsthand. Our cameras arrive ready to work out of the box, with a pre-installed SIM, an included solar panel, and a connection to all major and rural carriers, so there is no WiFi to configure and no batteries to swap. Setup takes about five minutes. After that, you can check in from your phone anytime, receive AI-powered alerts that tell the difference between a person, a vehicle, and an animal, and even livestream what is happening in real time. We know that a camera is only as good as the service behind it, which is why our data plans are contract-free and start at just $7 per month. No activation fees, no surprises, and the freedom to pause seasonally when you do not need coverage. Every plan is backed by our US-based support team and Barn Owl Care, which covers theft, damage, and upgrades for the life of your plan. Ranchers use Barn Owl to watch calving pens and water troughs without the daily drive. Farmers monitor equipment and outbuildings. Contractors guard jobsites against theft. Counties, public works departments, and land managers keep watch over remote assets. Cabin owners and homesteaders gain peace of mind when they are away. We stand behind everything we ship with a 45-day risk-free guarantee and a 2-year hardware warranty. We are proud to have earned the trust of thousands of customers across rural America, along with recognition as a leading farm and ranch camera company. Your land. Your property. Your peace of mind. That is what we protect.
Contact info
United States
- (720) 594-3649
- support@barnowl.tech
- barnowl.tech
3.5
Average
10 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Great customer service as always !!!
23 June 2026
Reply from barnowl.tech
Grateful to have you with us!
Steve, Director of CX @ Barn Owl
A Reliable & Valued Partner In Our Ranch Activities
I have been a customer of Barn Owl for 5 years, and have purchased multiple cameras during that time. We live on a working ranch in a very remote & rural area, their cameras have worked consistently and been very effective in helping us to monitor livestock, various areas of the ranch, and much more! Barn Owl has been a reliable and valued partner!
15 June 2026
Reply from barnowl.tech
Knowing our cameras have held up for you all this time means a lot to us. Thank you for trusting us with your ranch year after year!
Christina, Support Team Lead @ Barn Owl
Coupon codes were not sent to me .I…
Coupon codes were not sent to me .I purchased three unlimited plans that required coupon codes to aquire the whole year limited plan services.Upon activating the Range Cam live Cameras.As of today I don't know if I received what I paid for in advance. I paid over $800 for three unlimited plans that should be good for a years service.
Purchased on 6/26/2026 I still need to activate two more cameras.Live streaming is not functioning on the camera that I have activated as of today.And I had hard time getting ahold of customer service.The sales department advised me that he could help later and never called back as he said he would.I kind of regret purchasing the unlimited plans even though i got three free cameras.Is the BarnOwl company really trustworthy and dependable as they claim to be? Why didn't I receive the coupon codes that I needed to aquire the unlimited plans that I paid for.Being over $800 . And had a bad experience in customer support. I had to call over 12 times.I.have been.a customer of BarnOwl for more than a year with no problems till now.I had one camera. Now I have four.Hope that I have no more bad expectations and problems with the cameras.Activating the cameras are easy and I'm okay with that.
24 June 2026
Reply from barnowl.tech
I lead the customer experience team at Barn Owl. Thank you for being with us over a year, and for trusting us with three more cameras. I'm sorry the upgrade got stressful, and I'd like to clear a couple of things up.
On the coupon codes: we did send them - they were emailed right after your purchase and most likely landed in your spam or junk folder (a frustrating place for them to hide). There's also a step that trips a lot of folks up: when you enter the code, you have to select the correct plan for it to attach to your camera. Between the spam folder and that extra step, I completely understand the confusion.
The good news - you don't need to touch any of it now. My team went ahead and manually applied all three Unlimited annual plans to your account.
Where we genuinely could have done better was the phone. Our line was slammed the days you were calling, and you shouldn't have had to try as many times as you did to reach a person. That part's on us and it's exactly why we're growing the team right now.
And I can see from your interactions with our support agents Christina and Neal, that you're livestreaming issue is being reviewed.
We're a small team, but we don't quit on a case till it's done - we usually resolve them sameday, depending on the issue. Glad to have had you with us this past year, and thanks for the shot to set it right.
— Steve, Director of CX @ Barn Owl
Reply from barnowl.tech
We're sorry about the rough start and hope to make it up to you if you ever need any help in the future. Fortunately, your order is out for delivery today. Christina, our Support Team Lead, called UPS and confirmed it. Unfortunately, we can't control shipping speed once a package is in the carrier's hands — when we were on the phone with UPS, they mentioned they had an operational hiccup that slowed things down. Don't hesitate to reach out if there's anything else we can help with.
— Steve, Director of CX @ Barn Owl
Always a pleaser dealing with Barn Owl
Always a pleaser dealing with Barn Owl, fast friendly service you can always count on
20 June 2026
Reply from barnowl.tech
Thanks so much for the kind feedback! Fast, friendly service is exactly what we aim for.
Christina, Support Team Lead @ Barn Owl
VERY HAPPY TO TALK TO ME
VERY HAPPY TO TALK TO ME. GOT MY CAMERA WORKING, BEEN TRYING OT GET IT WORKING FOR TWO SEASONS.. WAS A GOOD EXPERIENCE. SAVED ME FROM BUYING A REPLACEMENT CAMERA.
16 June 2026
Reply from barnowl.tech
We are so glad to hear that your camera works and you are satisfied with your service. We look forward to serving you for a long time and thank you for your business!
I was having troubles with a camera
I was having troubles with a camera, they sent me a new sim card and memory card, which took forever to get (very slow).Upon receipt, I tested camera and couldn't connect. After multiple calls pleading for customer support, Brad, their AI receptionist, promised support first thing Monday morning, a call that never happened. Calling again during normal business hours, leaving over 5 messages, still no help. Now I have deleted my account and will never do business with this company again. Buyer beware, this company doesn't support their products.
20 June 2026
Unprompted review
Reply from barnowl.tech
We have reached out on many occasions to address this customer's concerns. We are standing be for any further support needs.
Monthly billing scam
I have been trying to cancel service for a year! They will keep charging you and apologize for it, but then charge you again. They never refund you.
11 March 2026
Unprompted review
Reply from barnowl.tech
Hello, Shannon! I apologize for the miscommunication which affected your account. We fully closed your account and refunds have been applied. Please don't hesitate to reach out if you need additional assistance - we're happy to help!
I have had numerous issues with my…
I have had numerous issues with my camera. They sent a SIM card. Didn't fix the issue. Now they said to wait for update. I pay too much money for a NON working camera. About to go somewhere else!
26 October 2025
Unprompted review
Reply from barnowl.tech
Hello Robert, I apologize for the difficulties you experienced. Please reach out to me via support@barnowl.tech with a brief description of the issue and I'll examine your cameras immediately.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.