BascoReviews 

213
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the authentic Spanish foods and meats that deliver on taste and flavor. Many appreciate the wide selection of unique items, from various cuts of meat to specialty cheeses and other Spanish delicacies. The delivery service is frequently noted for its speed, efficiency, and excellent packaging, ensuring products arrive in perfect condition. Reviewers also commend the overall service, finding the ordering process easy and the customer support responsive and helpful when needed. However, some customers experienced issues with delivery, noting instances where packages were left unattended or arrived earlier than scheduled. A few also reported problems with product quality, such as defrosted items or incorrect weights, and in some cases, customer service responses were unsatisfactory.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the authentic and high-quality... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and reliable delivery times,... See more

Order

Customers generally report positive experiences with their orders, frequently praising quick arrivals, good... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 2 packs fois gras, east site to navigate, arrived well packed with 2 unordered packs of padron peppers (the best out of Spain!). Our only gripe is with DHL delivery who didn't knock (we were... See more

Rated 5 out of 5 stars

There’s a wonderful choice of authentic foods available that you’re spoilt for choice. Over a couple of orders, I’ve taken Galician Bone in Rib steak, Secreto Iberico and Croquettas and each of... See more

Rated 5 out of 5 stars

I bought a suckling pig. It was packed very well, arrived on time via DPD, and was absolutely delicious. Anyone who loves meat should, in my opinion, try a suckling pig: it is a breeze to cook in a... See more

Rated 5 out of 5 stars

I cannot speak highly enough of this company. I am a massive foodie and I only ever buy quality. If you are like me then you need to get to know the amazing products Basco stock! You will only ever... See more


Company details

  1. Cured Ham Shop
  2. Delicatessen
  3. Liquor wholesaler
  4. Seafood wholesaler
  5. Wine wholesaler and importer

Information provided by various external sources

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(213)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. The order arrived when Basco said it would. The packaging kept everything chilled and the product was the best quality. As a chef of 35yrs I could not ask for more.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

My Spanish dad loved his gift!!

Brilliant selection of products, easy to order, fast delivery beautifully packaged all round excellent service. The products are very good quality and got the full approval of my Spanish dad after receiving his Christmas present! Highly recommended!

31 December 2025
Unprompted review
Rated 4 out of 5 stars

Well packed but DHL delivery needs attention

Ordered 2 packs fois gras, east site to navigate, arrived well packed with 2 unordered packs of padron peppers (the best out of Spain!). Our only gripe is with DHL delivery who didn't knock (we were in when delivered) and so the box lingered outside for at least an hour before we opened the door.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor service

Bought some cooked octopus for our spanish family meal for xmas eve - described as 900g (with some tolerance allowed!). On unpacking was clearly underweight 630g with no labelling. Sent Basco an email (with a photograph) and they offered a refund for the difference in weight no regard for the fact that it would not cover my requirements for the meal. Emailed again asking for it to be treated as a formal complaint given my dissapointment at their response and highlight the lack of labelling with NO best before dates or anything else (their reason was that it fell off during packing) - at the least they could have sent out another in recompense as I cant eat something that I dont know, at the very least, the best before date. To date I have received NO acknowledgement - nothing. Really poor and clearly not interested - will be going elsewhere for my spanish food and treats

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products and after sales service

I came across this website whilst looking for recipes for tapas; they were incredible by the way. I came back to it a couple of weeks later and decided to order from them too.
We ordered olive oil, suckling pig (boneless), paprika, lentils, wine, gin, 43 and a paella kit.
There was a delay in the paella kit being delivered: they’d sold out of the chorizo ring that came with it and we had to find an alternative and, through no fault of theirs, but the couriers, when the suckling pig arrived, it was completely defrosted. A couple of quick calls and an email and it was reissued and arrived perfectly. The meat is for Christmas, but we have eaten the other one, obviously. It was succulent and delicious, with crackling like thin glass! We roasted it off, in chunks in the air fryer. There was enough there for 8 good sized adult portions of meat.
We haven’t tried the booze; that’s also for Christmas as is the paella kit. The olive oil is excellent value for money, tastes deliciously peppery, has a beautiful colour and is lovely to cook with, too.
The packages were really well wrapped and presented and the after-sales service was second to none. Big shout out to Caitlin for her professionalism and care.
We will definitely be ordering again.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous products

Fabulous products. Packaged lovely if you want to gift them or just keep them for yourself! Super fast delivery and great instructions on keeping products fresh. Highly recommend Basco!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Yet again Basco came up with the goods.

Yet again Basco came up with the goods for our latest Taps evening. Great delivery packaging and timing and the new products we bought, especially the Anchovies, really " hit the spot" and will be on our next order

6 December 2025
Unprompted review
Rated 5 out of 5 stars

A comprehensive selection of quality…

A comprehensive selection of quality products competitively priced. On the rare occasion that there has been an issue with the order it is resolved very quickly and without fuss. I always feel I can trust Basco with my order.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Food delivered in December with a best before date of July

Placed an order on 30/11/2025. Received order on 04/12/2025 and two products (butifarra blanca) had a best before date of 19/07/2025. Emailed them straight away. No reply received. Emailed again on 06/12/2025. No reply so far. I'm reporting them to trading standards.

8 December 2025
Unprompted review
Basco logo

Reply from Basco

Dear Elena,

Please accept our sincere apologies for the delay in responding to your email — unfortunately, your message was diverted into our junk mailbox and was only picked up by the team yesterday. We’re very sorry for the frustration this may have caused. Our operations manager Miles has also tried to get in touch via email, as we don't have a phone number on record.

With regards to the two botifarra sausages you received, we can confirm that these products are sold as frozen on our website and were frozen before the 19/07/25. Unfortunately, it appears that the frozen label came off during handling or transit, which understandably made them appear out of date on arrival.

We truly apologise for the confusion and inconvenience this has caused. As a gesture of goodwill, we will be refunding the full value of the two botifarra sausages to you.

Once again, we are very sorry for the inconvenience and appreciate your understanding. If you need anything further, please do not hesitate to contact us.

Kind regards,

Basco Team

Rated 5 out of 5 stars

Bought some excellent hampers

Bought some excellent hampers; tinned fish and seafood, as well as specialist items like Basque cider from Basco - always been highly delighted with content; quality and delivery - great Spanish food and drinks company to deal with !

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Quality Authentic Basque products

i have been using Basco now for a year or so and have yet to be disappointed in it quality and range of authentic products especially its cheese cake only wish i could get a quicker delivery service but that my area problem rather than Basco

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic suckling pig

Fantastic suckling pig. Really delicious and surprisingly simple to cook. The delivery was super simple and it aimed in excellent condition. I will be buying again.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered the Gallega Rump Joint after hearing such wonderful things about the quality of the beef. We’re saving it for Christmas Day, so I haven’t tried it yet, but I wanted to leave a review for the customer service in the meantime. I accidentally placed a duplicate order and needed help resolving it. Basco were incredibly helpful and patient throughout the process, and the communication from their team was excellent. I’m really looking forward to trying the beef and will leave another review after Christmas. Thank you!

2 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look