Really pleased with this company. Bought a backpack and walking trousers for my son. The item descriptions and reviews were very useful. My son is happy with both.
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Excellent! I ordered an outdoor jacket that would ordinarily be in the upper price segment, but was heavily discounted at Basecampgear. 60% off, or so, even more when comparing to Swiss prices. I... See more
Really good range of quality gear. We’ve been familiar with the ultralight outdoor site for a while now, so very interested to discover their sister site, specialising in the opposite end of the scale... See more
Although the boots I bought were a bit too tight for my feet, sorting out a replacement and then a refund has been an easy process. I spoke to a lovely person at the company who sorted me out and I ca... See more
Company details
Information provided by various external sources
BasecampGear is a venture concerned with the supply of camping equipment designed to be used in remote places where quality and reliability are paramount. As our name suggests we supply equipment designed for extended stays in places accessed using vehicles or with limited trekking involved, from the Lake District to the Himalayas.
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Goods delivered promptly.
Excellent service as ever
One of my go-to websites
I'll always go to either Basecamp Gear or sister company Ultralight Outdoor Gear for kit when I can. Their prices are usually amongst the cheapest, and I like the fact they charge reasonable postage and packing based on what you're buying. The descriptions, opinions and reviews on the site are really helpful when buying gear, and I like the way you can rank everything on weight, which is really important for me. On this occasion the item I was buying developed a fault and the issue was resolved immediately without any fuss. I would highly recommend them to everyone.
Not a Covid in sight
Excellent service getting a great Nemo bag to me in time for the Bank Holiday. My only complaint is that they failed to fix the weather.
Great service delivery and product.
Amazing company with good prices
Amazing company with good prices - always use. Fully recommend.
Very good service from a firm I’ve used…
Very good service from a firm I’ve used on a number of occasions.
Bought an Ortlieb Atrack BP 25L
Bought an Ortlieb Atrack BP 25L, the product was as advertised with a good price. A good water proof backpack for a cycling trip. Great service and delivery from BasecampGear. Ordered on the Thursday and arrived on the Monday. Would buy again from them, no issues at all
Brilliant service thank you
Love my Osprey hydration backpack
Will definitely shop with base camp again. Great product & speedy delivery
excellent, would definitely shop here again
fast shipping
good price
item exactly as described
= a very happy customer
Lovely jacket-it came super quick too!
Ordered a thermos flask
Ordered a thermos flask. Was told that it would be 3-5 days, 9 days later I am still waiting. I contacted a very sarcastic customer service who said I would have to continue waiting. This company uses Royal Mail despite knowing full well they are struggling which clearly shows they don't care for customer service. If you want items to arrive, don't bother using this supplier.
Great service and great products.
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