BaseLift Reviews 

1,308
TrustScore 2.5 out of 5

2.7

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Rated 5 out of 5 stars

I used to have a lot of pigmentation around my face, almost like skin discolouration which i did not admire. Thanks to this rose glowup kit my skin has been looking hydrated and lush! Ive noticed my p... See more

Rated 5 out of 5 stars

Super Hydro & Perfect Base Duo Changed my life, the retinol has genuinely given me a new layer of skin, and in turn reducing blemishes that were so prominent. Have only been using the products for 2 m... See more

Rated 1 out of 5 stars

I am absolutely disappointed with this company. I am a first customer and have ordered from them three weeks ago. I have sent emails after emails and no one has responded such disappointment as a firs... See more

Rated 3 out of 5 stars

Shame reading all the negative reviews. I've been a customer for well over 5 years now and up to now ive always brought in bulk during a sale. I wouldn't pay full price for the items, the prices a... See more

Company details

  1. Skin care clinic

Written by the company

Natural, cruelty-free & vegan skincare 🌱


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(1,308)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rose toner

I love using this before I go to bed makes my skin feel so refreshing 😍
I wake up in the mornings feeling so refreshed 👌

3 June 2021
Unprompted review
Rated 5 out of 5 stars

The rose hip and marula oil is just the…

The rose hip and marula oil is just the best for my skin..it leaves my face feeling rehydrated,young ,plump and refreshed without drying it out.. I suffer from hyperpigmentation so believe me when I say this product should be named "miracle in a bottle!"

3 June 2021
Unprompted review
Rated 1 out of 5 stars

I bought a bundle from this so called…

I bought a bundle from this so called “reputable” company... the items never turned up... I contacted the company numerous times... sometimes being fobbed off with “sorry your email went to our junk mailbox” but usually the emails were ignored! I also wrote to them on Instagram under their néw posts these messages were getting deleted... I noticed other girls going through the same same thing.. asking them to respond to emails/dms etc.. a lot of frustration... all of these messages were deleted. This company is a scam! I don’t know why it’s endorsed by so many “influencers”!!!!!! Do they even know who and what they are endorsing???!!!! Stay away from this company!!!!!!!!

29 May 2021
Unprompted review
BaseLift logo

Reply from BaseLift

Hello! We're deeply sorry that your email is not coming through to us. We are keen to resolve this right away and get a replacement parcel sent out to you, which is the procedure we follow for all missing orders.

It sounds like you don't have the correct email address for us. We take extra care to respond to all of our emails and DMs, so it seems like there has been some kind of error. Please contact us via this email address: info@baselift.co.uk. Or alternatively if this is still not working, please DM us on Instagram with your email address and we will contact you directly.

Thank you for making us aware of this, and we will keep an eye out for your email or DM x

Rated 5 out of 5 stars

Rosehip and Marula Oil

Received the new Rosehip and Marula oil as a gift from Baselift and OMG am I in love with it or what. Just been a week of using it and my skin has changed so much, it's become soft like baby skin and has a beautiful dewy and even tone. Absolutely love, this will definitely be something I'll be purchasing for my everyday skin care

25 May 2021
Unprompted review
Rated 5 out of 5 stars

I'm in love with your products🥰

I have really been happy with Rose toner, serum, neem mask.it’s got amazing results. My acne is much better now after using this products.Thank you very much for today prize"Rose toner "happy to win one today

Shigufta kadiry

21 May 2021
Unprompted review
Rated 5 out of 5 stars

Pleased with my order!!!

I have really been happy with the neem mud mask it’s got amazing results. Delivery was much faster than I thought. Thank you very much. Hamper is a great gift if anyone needs to gift someone special. You can definitely see the quality.

7 May 2021
Unprompted review
Rated 5 out of 5 stars

Baselift is honestly a life changer…

Baselift is honestly a life changer for your skin! Its done wonders to mines, my absolute favourite! The customer service team are amazing and quick to get back to any enquires or any issues you may have! I had an issue with my order and Katie from the customer service team helped me resolve a problem I had with my order so thank you for being so helpful and providing such great customer service!!

5 May 2021
Unprompted review
Rated 4 out of 5 stars

Very good products

Amazing products!

5 May 2021
Unprompted review
BaseLift logo

Reply from BaseLift

Hi! Thank you so much for your kind review 💜

If there is anything we can do better to become a 5* company, please feel free to get in touch xx

Rated 5 out of 5 stars

Omg AMAZING quality products

Omg AMAZING quality products
They have really helped my skin, made my skin so much smoother and brighter. these products really help me.I would definitely recommend these products

1 May 2021
Unprompted review
BaseLift logo

Reply from BaseLift

Hi Zainab, thank you so much for your kind review! We are so happy you're enjoying the products xx

Rated 2 out of 5 stars

It’s not what it seems

I have bought a £50 bundle on their last sale. One thing i am going to say is. IT DID NOT PROVIDE ME WITH ANY BENEFITS. I have been using their night cream alongside with my moisturiser (just like a autopilot thing, because the night cream wasn’t as moisturising). Then on instagram i find out that you use the night cream by itself. Then i realised i have been using it with my moisturiser because the night cream itself wasn’t enough moisturising for me 😂. Their need mud mask leaves like an oily feel to my face, i have to use my face wash to get the oily feel off. Their Vit C serum was absolutely rubbish, because i would apply the drop on my face directly, the serum would dry out immediately, before i can lather it on my face. But after seeing Modest Street, applying it to her hands then applying it to her face, i have seen that you get more out of the product on your face before it dries out. The toner has alcohol, which I wouldn’t recommend, because i feel like its stripping my skin layer off, leaving it exposed and sensitive. I can’t believe i spent £50 😪 when there’s better skincare out there for much cheaper. If i could i would ask for a refund. I don’t even use them anymore. It’s literally just in my draw. I wouldn’t even give it to my siblings in case it causes damage to their skin.

30 April 2021
Unprompted review
BaseLift logo

Reply from BaseLift

Hi Tamanna, thank you so much for your honest review, and we are deeply sorry to hear that you are unsatisfied with your purchases!

We can assure you that our Toner does not contain alcohol, all of our products are alcohol-free. You may see the word 'alcohol' in our ingredients list, but these ingredients do not contain any ethanol. Fatty alcohols are not considered alcohols in skincare, they do not strip the skin and they are actually beneficial for dry skin! We do recommend looking up these ingredients to be reassured.

We sincerely apologise that you have not experienced any skincare benefits from the other products, and we would love to discuss this with you further to see what we can do for you. You can contact us via email: info@baselift.co.uk

Thank you in advance x

Rated 5 out of 5 stars

Must have skincare products!

I was unsure if the products would live up to the hype so didn't review immediately, I ordered the best-seller bundle and cleansing balm a few weeks ago. After a few days of use my marks reduced, breakouts disappeared and skin looked more plump...I go makeup free most of the time now because of how clear my skin has become. I don't go a day without using the toner and hyaluronic acid, every night I use the retinol cream and my skin feels so soft the next day and looks amazing. I've recommended this to so many people, it's worth it!!

30 April 2021
Unprompted review
BaseLift logo

Reply from BaseLift

Thank you so much for your kind review! We are so happy you are enjoying the best-sellers bundle, its one of our favourites 💜

Rated 5 out of 5 stars

Baselift man face wash and moisturiser

I absolutely love it so much I have been using these two products since October and I am obsessed with it they both leave my skin so smoothly and glowy and ever since I have started using these two products everyone has told me how amazing my skin looks and I’m so happy that I have found these products and will continue to use them! I’m on my 4th face wash and my 2nd moisturising cream from the baselift man Collection. Lastly, one more thing I love about these products is that they are unisex meaning that yes the Line is called “baselift man” but Girls can use it to and I love that! Thank you baselift for making these Wonderful products! 💜💜

22 April 2021
Unprompted review
Rated 2 out of 5 stars

I purchased the Indian clay eraser…

I purchased the Indian clay eraser after finishing a tub of it last year however, this time round the mask is always clumpy and hard every time I mix it. I’ve been informed there’s been a change in the formula but it isn’t great. It’s impossible to put on my face as it is just clumps. For this reason I don’t think I Will be purchasing again which is a shame.

20 April 2021
Unprompted review
BaseLift logo

Reply from BaseLift

Hi Sultana, thank you for your honest review, and we are deeply sorry to hear that you are unhappy with your purchase. We can assure you that our formula has not changed, our Indian Eraser Clay is still 100% pure bentonite.

In 2020, we switched all of our skincare production to the UK to reduce our carbon footprint, and to support local businesses. This means that our bentonite is now sourced from a new location, and bentonite can vary in colour/texture depending on the region it is sourced from. This is why the texture of your mask may be different.

We have a video tutorial on our TikTok for mixing our Indian Eraser Clay which could be helpful for you! We recommend adding liquid gradually in small parts, also using warm water to mix the clay may also help to form the paste.

We sincerely apologise for your disappointment in this product, and we hope the above advice and information helps x

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