Baseus Reviews 275

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the user experience, finding products easy to set up and connect, with some highlighting the sound quality and comfort of earbuds. Reviewers often praise the quality of materials and the impressive charging speed of various devices, noting that products often work as advertised and offer good value. Several people have also had positive interactions with customer service, describing them as professional, helpful, and responsive in handling replacements or issues. However, some customers also noted issues with product quality, such as power banks swelling or items failing shortly after purchase, and some found product descriptions misleading. Delivery times and customer support are also points of concern for a portion of users, with reports of lost packages, delayed shipments, and difficulties with returns or exchanges.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many expressing satisfaction with... See more

Quality

People report ambiguous experiences with quality, with some praising the aesthetic appeal, impressive... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of setup and use, even for... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting positive... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting fast delivery and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m really impressed with the Baseus Bowie WM02 TWS Bluetooth Earphones Stereo Wireless 5.3 earbuds! The sound quality is clear with good bass, and they’re super comfortable to wear even for long hour... See more

Rated 4 out of 5 stars

I bought a magsafe powerbank for my iphone in November 2023. In October 2025 I noticed that the powerbank didn not fit on my phone anymore and then found it was due to the battery swelling. I imm... See more

Rated 4 out of 5 stars

I like the open earbuds from baseus. Top 3 for open earbuds. The issue I have with these are Bluetooth connections and volume. I wish also they were a little longer for fitting. I enjoy app look and... See more

Rated 2 out of 5 stars

Everything were alright till warranti void and power bank expanded(it looks like its going to explode) also by ruing my device which were used to charge it.


Company details

  1. Electronics store

Written by the company

Baseus stands for “Based on Users”, a consumer electronics brand creating seamlessly practical and aesthetic products, that integrate design, research and development, production, and sales. Our product catalog covers chargers, audio, lights, home appliances, car accessories, phone protectors, and more, catering to the authentic demand of over 300 million users worldwide.


Contact info

3.3

Average

TrustScore 3.5 out of 5

275 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Device

Baseus helped me with a code that was glitched. A+ customer service. The product itself has everything I need as a MacBook user. Looks great on the desk. Great little device.

10 October 2025
Rated 3 out of 5 stars

Received this set of ear buds but I…

Received this set of ear buds but I continue to have problems with the left bud, it does not stay operating, I have cleaned the contacts on both the case and the bud, but I continue to have to re-pair the unit to make them work…I like em when they are fully operational but 30% of the time the left bud doesn’t work

4 October 2025
Rated 5 out of 5 stars

These are some of the best headphones…

These are some of the best headphones that y'all have ever created.The Baseus inspire HX1 headphones with sound by Bose are one of the best looking/feeling/sounding headphones that I've ever listen to. They punch way above their weight class when it comes to sound quality competing with more premium sounding headphones easily. If I can give any advice for the next pair it would be.
1) Wear detection sensors inside the ear cups.
2) More microphones around the ear cups for a more aggressive noise canceling .Also maybe even get rid of the 3.5mm headphone jack for just a USB type-C audio connection.
3) And last but not least the ear cup rotation. When the ear cups are sitting around the neck they should rotate the opposite way that they are now. Basically ear pads pointing down towards the shoulders.

28 September 2025
Rated 2 out of 5 stars

Hand Granade Powerbank

Everything were alright till warranti void and power bank expanded(it looks like its going to explode) also by ruing my device which were used to charge it.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Great charger, obscure settings

This charger is as advertised, and has a decent profile for the amount of power it provides.

The biggest gripe I have about it is, there’s apparently a slow charging mode that you can easily and accidentally get into, and there is no clear instructions or indications whether you’re in the slow charging mode or not.

My suggestion is to make some sort of LED design that changes a pronounced color when you’re in the low or slow charging mode that the technical representative told me I was in, as I was getting slow charging reports from my iOS 26 device.

19 September 2025
Rated 5 out of 5 stars

Good product, great value

Earbuds arrived quickly, perform much better than expected. Easy to synchronize with iPhone. Instructions were clear, however print was very small. Of course I’m in my 70s, but still…. Overall, good product, great value!

15 September 2025
Rated 4 out of 5 stars

Especially good customer support

I bought a magsafe powerbank for my iphone in November 2023.
In October 2025 I noticed that the powerbank didn not fit on my phone anymore and then found it was due to the battery swelling.
I immediately contacted customer support who advised me to discontinue using it and within two days, I was told I will be getting a full refund via paypal.

The product unfortunately failed but CS handled it well and quickly so.

20 October 2025
Unprompted review
Rated 4 out of 5 stars

Baseus products I have bought and tried

All of the products I have bought which is a lot, have turned out to be very good. The best earbuds are the MA10 which is hard to find or out of stock. I have bought at least 7 of these and given as presents. The type c cable are the best. I have a couple of the BC1’s and a MC1 pro. Not crazy about these but it is an alternative to the MA10.

2 September 2025

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