When item arrived it looked as if it had previously been returned. The cables were not properly wrapped. I sent an email asking to return and was refused as it was not faulty. I have tried it and it... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would (and already have!) highly recommend purchasing BASK!! I originally ordered winter and spring from their 4 seasons collection for myself but have since ordered several candles and wax melts as... See more
Company replied
Gorgeous candles and wax melts in a wide range of scents. My personal favourite is Ember at the moment-perfect for providing some warmth on a grey, rainy evening. Jasmin is excellent at answering any... See more
Company replied
Very quick delivery and hand packaged beautifully. I’ve used my candle everyday and it’s still going strong. I’ve just opened my spring wax melts tonight, they smell INCREDIBLE! Will definitely be ord... See more
Company replied
Company details
Written by the company
Luxury soy candles and home fragrance designed to scent your everyday moments. No matter the occasion, find a home fragrance to suit your lifestyle and a scent that will make a lasting impression. Handpoured in Cardiff, Wales my aim is to create luxury home fragrance using eco-concious materials so I use plastic-free packaging where possible. Enter a world where scent sets the scene and let me scent your home effortlessly.
Contact info
Cardiff, United Kingdom
- info@baskcandles.co.uk
- baskcandles.co.uk
DO NOT BUY DOES NOT WORK
When item arrived it looked as if it had previously been returned. The cables were not properly wrapped. I sent an email asking to return and was refused as it was not faulty.
I have tried it and it is absolutely terrible and I would not recommend it to anyone, also the customer service is shocking
11 February 2026
Unprompted review
AMazing easy website Fast delivery and…
AMazing easy website Fast delivery and they smell amazing. Highly recommended 👌 top quality 👌
2 January 2025
Unprompted review
Repeat buyer, never disappointed!
Always the best smelling candles, and ordering couldn't be any easier. I’ve bought from Bask many times over the past few years, and have always had the most positive experience!
6 December 2023
Beautiful products and excellent service
I ordered a gift set for a friend for Christmas. The order was delivered within a few days and looks gorgeous. Lovely gift box and the products are beautifully presented inside. I've used BASK products for a while so I ordered in confidence knowing my friend will love them.
5 December 2023
Extremely pleased with my purchase
Extremely pleased with my purchase. The scent is exactly as described and I love it. Delivery was on time and packaging was very good and recyclable! Highly recommend this small business.
30 November 2023
Reply from BASK
Thank you Liz! :)
Reply from BASK
Thank you Karis :)
Love all the scents from this company
Love all the scents from this company. Fab seller, always a pleasure doing business with them !
31 October 2023
Reply from BASK
Thank you Helen! Lovely to have you as a customer :)
Thank you for the great service and…
Thank you for the great service and speedy delivery! The wax melts burner is wonderful
15 February 2023
Reply from BASK
Hi Silvia, you're most welcome! Thank you for your order and review - I'm so glad that you love it :)
Jasmin x
Excellent candle best I have ever used
Excellent candle best I have ever used. The smell of Cwtch goes through the house. It’s amazing.
22 February 2023
Reply from BASK
Hi Kay, thanks for your review! I'm so glad you're loving the new candle.
Jasmin x
Amazing fragrances!
The aroma from the reed diffusers are amazing! The Fragrance can be smelt immediately. Love the products, love the first class service x🕯x
2 May 2022
Reply from BASK
Hi Janet,
Thank you for your review! Hope you enjoyed your new reed diffusers :)
Jasmin x
Great gift
Purchased candle set as a present for my wife who loved them; Well presented, arrived on time and most importantly smell great. My wife spent 20mins playing guess the scent. Will purchase again.
3 September 2021
Unprompted review
Reply from BASK
Thank you for your review, Martyn! So glad you both enjoyed the candles :)
Jasmin
Gorgeous scents
Gorgeous scents, great packaging and came very quickly. Will definitely be repurchasing!
21 July 2021
Reply from BASK
Thank you so much for your review, so glad you enjoyed!
Best candles in the UK!
21 July 2021
Reply from BASK
Wowww, we like to think so too ;) thank you so much!
5* for everything!!
I absolutely loved my order!! The tiniest details were thought of and I loved the smell and packaging of the holiday set and my wax melts. Super fast delivery, also loved the touch of instructions for looking after my candles and the environmentally friendly packaging. I will definitely be placing another order as soon as I’m running low!
21 July 2021
Reply from BASK
Thank you so much Holly! Glad you loved your new candles :)
Gorgeous candles and wax melts!
Gorgeous candles and wax melts in a wide range of scents. My personal favourite is Ember at the moment-perfect for providing some warmth on a grey, rainy evening. Jasmin is excellent at answering any questions you have about your order. I would highly recommend using the scent quiz to find suggestions for fragrances you may like!
6 July 2021
Unprompted review
Reply from BASK
Thanks so much for your kind review Judith!
Never fails to impress
Never fails to impress, beautiful scented candles, excellent service.
9 May 2021
They smell amazing!
They smell amazing!! And hand delivered as well for that personal touch. Will definitely purchase again
6 May 2021
Reply from BASK
Thank you, Denise!
Very happy :)
Very happy with the speedy dispatch and great customer service :) The cwtch and ember scents are lovely and the packaging is lush too!!
5 May 2021
Reply from BASK
Thank you, Hannah! So glad you were pleased with them :)
5 stars!
Such beautiful scents, the whole house smells lovely when the candle is lit. Couldn't recommend enough! Great customer service as well! All in all, so happy with my purchase, will definitely buy again!
24 April 2021
Reply from BASK
Thanks so much for your kind review, Robyn! We're glad you enjoyed :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.