baslerbeauty Reviews 

I recently purchased. Joewell hairdressing scissors. I have used them exclusively through my career because they are second to none. Always the same model, the Classic 5.5”. I know what they feel like straight from the box, the effortless way they go through hair like it’s not there. The initial breaking in period when you really have to be careful not to cut chunks out when scissors over combing.
Unfortunately, not so with this purchase from Baslerbeauty. It’s most definitely not the genuine article. A month later and it’s got the same ‘clicks’ sound as my ten year old one. The web is awash with fake Joewell shears. And unfortunately I bought one. Mine is currently on its way to Tokosha Japan, Joewell hq, for them to inspect it. They’ve told me that should it be deemed a copy/fake, they will give me a detailed description of the metal (definitely not cobalt) and destroy it.
Goes to show, pay a bit more and buy from a reputable dedicated hairdressing supplier.

I came here to read reviews after placing an order on 3/2/25. Have no confirmation email or any updates. Money taken from my account. I emailed and just got some automatic response which wasn’t even relevant. It would be appropriate and manners to send out emails and tracking no before taking my money. I’ll sit and wait for it. Won’t be buying here again.

Ordered a few hairdressing bits to Ireland that I couldn't find here. Arrived pretty quick and all was as described. Would buy again, good value and shipped quick from Germany to Ireland in about 4 days , very happy

Order 4754029
terrible experience, terrible customer service, I wish I had read the reviews before buying. I urgently needed hair dye and I ordered on this site, then a day later I wrote that I wanted to cancel a certain product, to which I received an automatic response that they completely canceled my order and I need to wait 7 days for the money, more than 7 days have already passed and I have sent a hundred messages and nothing in response. If this continues, I think I will need to go to court

I ordered mascara Lancome 0n 31dec and after two weeks of waiting still have no purchase agreement or tracking no. I sent an email to but no answer. Not recommend that seller.

Such slow shipping times, with no explanations. I needed a product for a gift for a party and ordered 2 weeks in advance. After 1 week with no notice on shipping I reached out and it took them several days to communicate and it was just an auto reply that could be for anyone. I definitely do NOT recommend them if you want timely service and good customer service. I can’t even speak to the product as that’s not arrived but hopefully it’s not a fake imported from china but who knows at this point. It’s been a disaster and now I need to get a new birthday gift. So I guess I get the Chinese knock hair perfume.

I asked for a retour over a week ago, and am still waiting for confirmation of my retour and a retour label. Not sure whether i will still be able to return the goods within 14days as per policy.

The product that we received was an empty bottle. Emails were a bit like auto generated emails, but in the end we received a new product.

Placed an order and received confirmation but nothing since, I have emailed for an update and have had no reply
UPDATE: got an email hours after leaving review followed up by this reply saying they had emailed me
Apparently my order has been dispatched but I have already duplicated my order with another company as I couldn’t get a reply from Baslerbeauty
Will update when I receive the order

I am extremely disappointed with my experience with Basler Beauty. I placed an order worth €150 (order number 4712289), and to this day, I have not received a tracking number or any update regarding my shipment. This lack of communication is unacceptable!

I have tried calling their customer service multiple times, but no one ever answers the phone. I have also sent several emails, but none of them have been replied to. This is incredibly frustrating and unprofessional.

After facing this issue, I searched online and found many negative reviews about this company. It seems I am not alone in this frustration. I regret trusting Basler Beauty and strongly advise others to stay away from this website.

I urgently demand a refund for my order. This level of service is shocking and completely unacceptable.

good price, fast delivery

They promise to refund the totality of invoice, but never do that. Several reviews, they request for details of the orders and then nothing happens.

I was a loyal customer and was going to order a lot, but will not do it again. There is a lot of competition that refunds all my money.

By the way, good luck with regulators. I am preparing a complaint in France and Germany.
_____

Ils promettent de rembourser la totalité de la facture, mais ne le font jamais. Plusieurs avis, ils demandent des détails sur les commandes et puis rien ne se passe.

J'étais un client fidèle et j'allais commander beaucoup, mais je ne le ferai plus. Il y a beaucoup de concurrence qui rembourse tout mon argent.

Au fait, bonne chance avec les régulateurs. Je prépare une plainte en France et en Allemagne.

GOOD
VERY BEATIFUL
INTRESTING

Terrible experience so far. Items arrived, after opening box saw - 1. Wrong parfum bottle(?!) And it's empty! Immediately emailed and submitted contact form for refund. It's been couple of days and no feedback or any reply. Hopefully it will still be resolved, otherwise cannot understand the good reviews.

My order was sent to a wrong address, despite provided prove from post tracking system with a completely different address, issue was ignored by seller and I only received generic response that the item was delivered. Tried explaining again that it was delivered to a different address, they didn't care. No refund, no replacement offered. I lost around 45 EUR
Be careful, if your items gets lost on the way, you will not receive any help just some generic responses not even related to what you're asking, very annoying

Update: the seller sent a wrongful information to PayPal - even though my item was delivered to a random address which wasn't mine, and I sent them a proof form post tracking page, they informed PayPal I actually received it! The worst experience ever, pure scam!

Just arrived my parcel and the package was damaged and inside there was not a body lotion I've purchased. Trying to get in contact with them and nothing! The Tel is always playing me music and nobody answered on my mails. Don't want to put 2⭐
But maybe it's a unique way to get some reply from you !

The perfect website NOT to buy from.

This company is a textbook example of how to run a customer-centric e-commerce business (yes, I'm being ironic).

I purchased an item in June 2024. Now, it's September 2024, and the shipment has still not arrived. Despite sending multiple emails, their response is always the same: "Please be patient, we're working with the transport company (DHL in this case)," followed by a lot of excuses.

I hope this review helps others avoid being misled by this company.

I made on order form this shop on the 31st of July. I received immediate e-mails for the updates of my order, and I was happily waiting for my expensive products to arrive. That did not happen. On the 3rd of August the courier service said that they delivered my package, but I received nothing. There was a signature requirement in order for the package to be delivered, someone signed with my name, which is illegal. On the 4th of August, after I asked my neighbors, who received nothing, I filed a complaint at the courier service . I received no news for four working days from courier service, and then I contacted them again to receive the answer that they are not responsible for my package as their contract states the seller responsible. In the meantime, I tried in these four days to get a hold of Basler via the phone they indicate as customer service line, but it was not working, so I contacted Basler via the contact form in their website and via e-mail too. I also phoned the physical shop, but the personnel directed me to the e-mail. Basler customer service 's first reaction after three days was to ask me whether I have asked my neighbors about the package. I immediately answered that no-one has it, and then they asked me to sign a declaration that I have not received the package so that they can make the courier service issue an investigation about it. Three working days have passed and there is no news from Basler about the steps they follow to resolve my issue. In the mean time, on the 12th August the courier service has emailed me that they investigated my case (that I made on the 4th August) and their data say that I have received the package.
I am completely disappointed by the choice of the courier service Basler has made, and by Basler. I have asked a refund from Basler twice now and there was no reference to that nor to any other action as a solution, except from the courier service to investigate what happened. I wouldn't recommend buying anything from this shop as the chances to receive it are low, communication is poor, lacking clarity and specificity, and not in English which I use to communicate with them, but in Dutch. I am left with no products, an amount of money lost and personal time wasted trying to figure out why I haven't received my package, why my signature was forged, and question marks for what Basler will do to amend my loss of money and time.

This company is scam! Doesn’t deliver its products, doesn’t reply to emails, phone number is fake!! Reporting them to EU consumer rights commission.

by far the cheapest price that i found. Original perfume and smells awesome. it took 4 days to arrive but not gonna complain to much about that. Very happy with my purchase and will be buying here again :)