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Company details

  1. Ecommerce solution provider

Information provided by various external sources

We are an eCommerce digital agency in Bath. From the digital marketing to the technical stuff 'under the bonnet', we've got your website needs covered. Specialists in Magento solutions.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Elevating our Website to Another Level

BathComms worked wonders to help the company better showcase the full array of our work, creating a searchable repository of our projects and studies, and showcasing the team in new and innovative ways. Helen and Jonathan showed a great versatility in understanding us and meeting our communication needs, but also elevating our website to another level. We have received great feedback. Highly recommended!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Helpful, reliable and experienced. I'm grateful!

We've been working with Bath Comms for the last couple years, and they have been some of the most reliable and knowledgeable people I have worked with. We send out a lot of marketing and content emails in our organisation, and they have taken our ability to do that in a timely and professional way to the next level. I don't know where we would be without them. I highly recommend their services.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Bathcomms - Professional, Trustworthy & Efficient

I've been trusting Jonathan and his team of professionals at Bathcomms to maintain and create our websites for several years. They have ALWAYS gone out of their way and beyond my wildest expectations to take care of any issues we have had. We highly recommend Bathcomms and are certain they will do an excellent job for you, too!

13 July 2023
Unprompted review
Rated 5 out of 5 stars

We have worked with Jonathan and Helen…

We have worked with Jonathan and Helen for a few years. They are incredibly knowledgeable, patient, helpful and trustworthy people. As an independent business owner they have really filled a gap in my business that simply could not be filled internally with a full time member of staff.

They have helped with the digital marketing aspects of the business from SEO, website, social media and mailchimp etc.

As a busy person who is not digitally minded, they have been really patient when working with me and spear headed a lot of work.

We would really recommend Bathcomms to others! I have worked with a few other companies and always felt in the dark and confused when it came to understanding project progress- this has never been the case here.

Thanks Jonathan and Helen

2 March 2023
Unprompted review
Rated 5 out of 5 stars

Web Build and Ongoing Digital Comms

We have worked with Bathcomms on both the build of our new website and our ongoing digital comms and have valued their experience and expertise on both. They are lovely to work with, hugely knowledgeable and always happy to help, and guide, us. We certainly wouldn't have the site we do today without them. Thank you

15 July 2022
Unprompted review
Bathcomms logo

Reply from Bathcomms

Thank you Anna! It's a real pleasure working with you, Dave, and the team.

Rated 5 out of 5 stars

Competent. Honest. Highest Quality Customer Service.

Jonathan and his team at Bathcomms delivered a great product and excellent customer service. Building our site from the ground up they provided amazing oversight, insightful consultation, and great ongoing support! We wouldn't be where we are today without their services and I couldn't recommend them highly enough. Their service and product is everything and more I could have asked for! Highly professional. Prompt responses to all questions and correspondence. Would give more than 5 stars if I could.

20 March 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent company with a genuine concern that the customer is 100% satisfied and I certainly am. Highly recommended.

9 March 2019
Unprompted review
Rated 5 out of 5 stars

Pleasure to work with Bathcomms

Jonathan and the team of developers at his disposal are a pleasure to work with. A great sounding board for development ideas and a genuine feeling of putting us as a customer first. Backed up with well delivered work.

8 March 2019
Unprompted review
Rated 5 out of 5 stars

Bathcomms differentiate themselves by…

Bathcomms differentiate themselves by sheer depth of competence in building and managing Magento websites. They have a large team of highly skilled web developers who each specialise in a very particular narrow aspect of Magento - very similar to the way surgeons specialise in a particular part of the body.
We have worked with them for a couple of years and I have been so impressed that when the next Magento website project arose we skipped the tendering process altogether and just invited Jonathan round for a chat.
Once you know that a specialist Magento development company can feel this competent, safe and relaxing to work with, everything else just feels too risky to contemplate.

29 January 2019
Unprompted review
Rated 5 out of 5 stars

Bathcomms founded in late 1980's continues excellent services.

Since founding in the late 1980's, two of my organisations have used Bathcomms website and email services continuously, and my opinions are therefore based on long experience.

The second generation of this family owned business is still providing a first class, sterling service, with personal attention to detail and I highly recommend them.

28 January 2019
Unprompted review
Rated 5 out of 5 stars

Top quality service from Johnathon.

Top quality service from Johnathon.
understanding the needs of my business and continues to support and advise me.
Many thanks

6 December 2018
Unprompted review
Bathcomms logo

Reply from Bathcomms

Thanks for the review Mike! Its been a pleasure working with you and developing your business online these last few months.

We look forward to a productive 2019!

- Jonathan Sherwin, Managing Director Bathcomms

Rated 1 out of 5 stars

Technically incompetent, very rude and unprofessional via ignorance.

We used Bathcomms for some development work to fix an issue with our Magento store.
After paying a large amount of money, they eventually said they where not competent enough to fix our issue and recommended we used another company who had the technical skills. They did not try to finish fixing our issue and when I suggested them to help resolve a simple issue, to at least justify the money I had spent, they ignored my emails.

To wrap this up from my experience, they will take your money, they are technically incompetent, and very rude and unprofessional via ignorance. Avoid like the plague and make sure you choose a quality developer.

UPDATE
Jonathan, Your script did not fix the issue. We contacted another company who was a dedicated magento hosting, and they fixed the issue within 20 minutes. It was simply a bad plugin, that once disabled fixed the issue.

With regards to your gesture of good will, I replied and did not receive an answer back.

22 May 2015
Unprompted review
Bathcomms logo

Reply from Bathcomms

Hi Antony. I was sorry to read about your experience with us. I wasn't with the company at the time, but I know it was my father's goal to ensure all our customers had a great experience and that he often went out of his way when required to ensure the best support.

We pride ourselves on our service, and it's not normal for us to receive comments like this.

In reviewing your case I can see that there were some serious complications with your Magento website/server configuration, and that the 5 hours of support time you purchased unfortunately weren't enough for us to rectify the issue fully. We worked hard to solve your issue, and did implement a workaround script for you to help mitigate the problem.

We really do want all our customers to receive quality service from us and I have previously written to you with an offer as a gesture of goodwill due to your experience in 2015. I remain open to hearing from you on this.

- Jonathan Sherwin, Managing Director Bathcomms

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