I ordered a water softener which was meant to be delivered on 27th November. The delivery company failed to deliver. Bathquest says they are not responsible once the item is dispatched to the delivery... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely bathroom cabinet looks almost flush to the wall but has plenty of space inside. Nice lighting effect which can be adjusted warm to cool. Heated internal mirror pads means the mirror doesn’t st... See more
Company replied
Shopped around for best price for the water softener, Monarch HE Midi, Bathquest had it and included free salt. Checkout straightforward and was kept updated with progress of order. Arrived promptly n... See more
Company replied
Terrible approach to providing a refund. Purchased a recessed mirror and wasn’t allowed to get a refund because the box was opened the wrong way. Item was not taken out of the box and not unpacked b... See more
Company replied
Company details
Information provided by various external sources
Bathquest is an online luxury bathroom retailer. Offering quality products at an affordable price & sales support staff with over 35+ years experience in bathroom retail.
Contact info
18 St Martins Way, MK42 0LF, Bedford, United Kingdom
- 01234 216720
- sales@bathquest.co.uk
- bathquest.co.uk
Easy ordering process and prompt delivery
4 December 2020
Reply from Bathquest
Dear MC,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Cabinet came promptly as notified.
4 December 2020
Reply from Bathquest
Dear Janet,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Spot on service ,would definitely feel…
Spot on service ,would definitely feel confident to use again
25 November 2020
Reply from Bathquest
Dear Kenneth,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Nicholas,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Monarch Midi HE
Bought a Monarch Midi HE water softener. All the usual email confirmations on order and shipment, good price, good quality product, fast delivery. No problems whatsoever. Very happy. Would buy from Bathquest again.
24 November 2020
Reply from Bathquest
Dear Richard,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Speedy delivery, competitive pricing
Lovely bathroom cabinet looks almost flush to the wall but has plenty of space inside. Nice lighting effect which can be adjusted warm to cool. Heated internal mirror pads means the mirror doesn’t steam up when in the shower.
Would recommend
19 November 2020
Reply from Bathquest
Dear Julie,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Bought a water softener from Bathquest
Bought a water softener from Bathquest. Impressive service, good price, very quick free delivery, easy ordering process and good communication. Very pleased.
19 November 2020
Reply from Bathquest
Dear Christopher,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
EXCELLENT SERVICE
19 November 2020
Reply from Bathquest
Dear Bernard,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Doug,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Good service and delivery times
Easy online ordering with choice of max flow pipes for Monarch water softener midi. Good communications from bathquest and very quick dispatch and delivery times. All in all a good experience and would use this company again without hesitation.
19 November 2020
Reply from Bathquest
Dear Matthew,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Excellent service and very helpful
Excellent service and very helpful. Would highly recommend. Delivery and packaging also excellent.
18 November 2020
Reply from Bathquest
Dear Keith,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Excellent service on water softener…
Excellent service on water softener purchase. We bought a softener and it was delivered within a few days. Very well packaged and exactly what we required.
18 November 2020
Reply from Bathquest
Dear Pauline,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Quality product and good delivery time
14 November 2020
Reply from Bathquest
Dear Fi and Paul,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Extremely helpful and very good comms
Extremely helpful and very good comms. Would not hesitate in buying from them again which is quite likely
14 November 2020
Reply from Bathquest
Dear Roger,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Chamberlain,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Jeffrey,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Jane,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Great Customer Service
Really good to see that customer service is still alive and kicking aligned to great prices and products.
Well done Bathquest.
11 November 2020
Reply from Bathquest
Dear Jeremy,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Alan,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
Reply from Bathquest
Dear Jonathan,
Thanks for leaving your feedback with us. We look forward to supplying more quality products in the future!
Bathquest Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.