Bathroomtraders Reviews 

101
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible terrible I’ve ordered a toilet and no information until I’ve called myself after a week that my order was refunded due to lack of stock , only then they send me an email and text messag... See more

Company replied

Rated 1 out of 5 stars

Terrible customer services. Misleading information provided. Waited for weeks for my purchase but was not delivered. When queried and asked for manager’s response, a refund was given although t... See more

Company replied

Rated 5 out of 5 stars

I'm not really into reviewing things but Bathroom Traders really helped me out. I ordered the wrong bathroom cabinet by mistake and when I realised, contacted them straight away. They cancelled my o... See more

Company replied

Rated 1 out of 5 stars

On the website it says free delivery to UK Mainland, only to be told few days later that apparently Scotland is not part of it and there is a surcharge to be paid of over £35?! Will never order fro... See more

Company replied

Company details

  1. Bathroom Supply Shop

Written by the company

Online Bathroom Retailer with Showroom


Contact info

2.2

Poor

TrustScore 2 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(101)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Live local to depot so wanted to…

Live local to depot so wanted to collect. Found website difficult to do this and ended up ringing them. Service was then efficient.
Not sure why they call the soft close toilet seat DELUXE. It is quite flimsy and the lid doesn’t close until you push it down to about 3ins from the seat.

10 May 2022
Bathroomtraders logo

Reply from Bathroomtraders

Hi Helen
Thank you for your review, Sounds like you have been given the wrong seat. The NTS007 seat is not flimsy. It also sounds like you have not fitted the seat correctly. We are happy to change it if you wish.
Regards
David

Rated 5 out of 5 stars

Brilliant Service

After a bad experience at Wickes Derby I came to the guys a Bathroom Traders. They were super helpful, gave me some things to think about and came back with a quick design, they were also a lot closer to my budget and a good lead time. There is so much to be said for shopping local and listening to a customers needs. Thanks to Steve and Kirk for a brilliant service!

18 February 2022
Unprompted review
Bathroomtraders logo

Reply from Bathroomtraders

Hi Jenny
Thanks for the 5* review, It was a pleasure.
Regards
Steve/Kirk

Rated 5 out of 5 stars

Great service

Great service. Bought toilet and sink vanity. Good quality and best price.

4 December 2021
Bathroomtraders logo

Reply from Bathroomtraders

Hi Sidra
Thank you for your 5* Review, Much appreciated.
David

Rated 5 out of 5 stars

Vanity unit with basin

Vanity unit with basin. Great price and excellent quality and overall a great service would definitely use again.

8 November 2021
Bathroomtraders logo

Reply from Bathroomtraders

Many thanks for your 5* review, much appreciated.
Regards
David

Rated 4 out of 5 stars

Good service from Bathroomtraders

Good service from Bathroomtraders. Bathroom vanity unit was really well packaged , but the sink was not , the box was totally open at one end and I pointed this out to the delivery driver who told me “it’s ok I have got hold of it” just a small mark on the side of the sink but not to warrant sending it back 😬 . But cannot fault the delivery driver either he was really helpful . All in all great service would have given a 5 star rating bar the packaging of the sink.

5 November 2021
Bathroomtraders logo

Reply from Bathroomtraders

Thank you for the 4* review, it is much appreciated. Sorry about the basin. The box should not be open at the end. I can only think this must have happened at the couriers depot. We are happy to exchange it if you wish.
Regards
David

Rated 4 out of 5 stars

Everything was good thank you

Everything was good thank you. But the driver was early by about 10 mins but when I spoke to him he said he was in time. Not true lucky for him my sister covered up my goods as it started to rain. No damage

24 October 2021
Bathroomtraders logo

Reply from Bathroomtraders

Thank you for the 4* review. Please accept our apologies for the driver being early.
Hopefully we will do better with your next order.
Best regards
David

Rated 5 out of 5 stars

Excellent service

Excellent service! I needed a replacement sink and toilet urgently and they pulled out all the stops to get my delivery to me. Really pleased with my purchase! Thank you so much!

4 September 2021
Bathroomtraders logo

Reply from Bathroomtraders

Thank you for your 5* review, it is much appreciated. It means a lot to see happy customers.
Regards David

Rated 5 out of 5 stars

Brilliant Customer Service

I bought everything for my new bathroom bar flooring and wallpanelling from Bathroom Traders. Sadly there was a problem with the shower enclosure which due to various Covid staffing arrangements took a while to sort out but I now have a replacement enclosure which I am very pleased with. Customer Service was brilliant and I really appreciate the efforts they put in on my behalf. They also recommended some great bathroom fitters. Many thanks. Unlikely I'll need a new bathroom any time soon but I certainly recommend them.

24 August 2021
Unprompted review
Bathroomtraders logo

Reply from Bathroomtraders

Thanks for your 5* review, it was a pleasure to be of assistance.
Best Regards
David

Rated 5 out of 5 stars

Great experience

Easy website, great products purchased that were as per description. Good communications and timely delivery

7 July 2021
Bathroomtraders logo

Reply from Bathroomtraders

Thank you for your 5* review, much appreciated.
Regards
David

Rated 5 out of 5 stars

Very competitive price for chrome…

Very competitive price for chrome angled valves, ordered late Saturday received the following Wednesday very good quality very happy.

1 May 2021
Bathroomtraders logo

Reply from Bathroomtraders

Many thanks for your much valued 5* Review.

Rated 5 out of 5 stars

A very pleasant experience

A very pleasant experience, easy and helpful to deal with😀

8 April 2021
Bathroomtraders logo

Reply from Bathroomtraders

Thank you for your 5* review, it means a lot to us.

David

Rated 4 out of 5 stars

Ordered

Ordered, arrived very quickly

2 April 2021
Bathroomtraders logo

Reply from Bathroomtraders

Thank you for your 4* review, much appreciated.

David

Rated 5 out of 5 stars

An excellent product good value for…

An excellent product good value for money as well.
The company keeps you informed every step of the way and goes that extra mile to keep you informed.
I would definitely use them again.

20 March 2021
Bathroomtraders logo

Reply from Bathroomtraders

Thank you for your 5* review, much appreciated.
Kind Regards
David

Rated 5 out of 5 stars

Within a week of ordering the shower …

Within a week of ordering the shower it was here, the only thing was the delivery man left it on my driveway in full view and never brought it up to the house

15 March 2021
Bathroomtraders logo

Reply from Bathroomtraders

Thank you for the 5* review, much appreciated. Regarding the delivery I will take this up with the couriers, Probably overzealous covid-19 policy, The courier should make sure you see the parcel before leaving, Please accept our apologies.
David

Rated 1 out of 5 stars

Terrible terrible

Terrible terrible

I’ve ordered a toilet and no information until I’ve called myself after a week that my order was refunded due to lack of stock , only then they send me an email and text message!!!!!!

Then in a hurry I had to purchase another toilet from B&Q as my bathroom was finished and I couldn’t eat

30 January 2021
Bathroomtraders logo

Reply from Bathroomtraders

Hi Iwona
Please accept my sincere apologies for not supplying this toilet to you. Our staff should have offered you a similar toilet of which we have several. We have now retrained our staff in how they should have responded to this problem. Again sorry.
Regards
David

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look